• Serves as a Tier II point of contact for complex employee-related inquiries and issues utilizing a case management system. • Escalation resource to our Tier 1 HR Central Representatives. • Performs exception handling and specialized support such as mass data imports while striving for quality, efficiency, and flawless delivery. • Escalate to COEs for issue resolution as required. • Overflow volume support to our Tier 1 HR Central Representatives. • Ensure positive and consistent employee experiences by striving for excellence in understanding specific requests throughout the employee life cycle, resolving issues timely and with quality. • Maintains employee data within our people-focused systems. • Ensure compliance with all corporate data administration, data security standards, and HR policies and procedures. • Provide end-user support for employees interacting with HR systems including navigational questions and basic system issue resolution, escalating as applicable. • Providing guidance and training on self-service capabilities. • Maintains the functional structure of HR systems, which may include maintenance of tables and workflows impacting the overall functionality and use of HR systems. • Understands the full scope of HR systems and interfaces. • Drives data integrity between systems with the support of audit practices to prevent downstream impacts on cross-functional systems and partners such as payroll, finance, etc. • Supports SOX audit processes for HR Operations. • Identifying and highlighting trends in inquiry types and/or volumes at an early stage to allow proactive planning and adjustments as necessary. • Maintains a continuous improvement mindset; identifying process and technology opportunities, elevating to the appropriate technology team and supporting execution through insight and testing support. • Continually develop HR acumen, maintaining awareness of the full portfolio of HR services, policies, and procedures and changes as they occur. • Follows and maintains Standard Operating Procedures (SOP’s), inclusive of process workflows. • Partners closely with the HR Centers of Excellence in support of people programs and initiatives. • Participates in special projects and performs other job-related duties as assigned or apparent.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. BENEFITS AND ELIGIBILITY SUPERVISOR Job Location: Division of Benefits and Medical Eligibility (DBME) Family Assistance Administration (FAA) Surprise Field Office 11526 West Bell Road, Surprise, Arizona 85378 Posting Details: Salary: $22.9716 / Hourly ($47,780.93 Annually) Grade: 21 Closing Date: March 12, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor for the Surprise Field Office. This position supervises, plans and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and/or social service benefits, and is responsible for effective supervision and administration of the divisions eligibility program(s) staff to include staff development and training, succession planning, performance management, and related activities, and works with other managers and staff to evaluate and implement goals, responsibilities, policies and procedures of the division. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Duties and responsibilities include but are not limited to: - Train, supervise, and evaluate the performance of assigned staff; assign and adjust workloads. - Responsible for interpreting and clarifying program policies and procedures for staff and implement regulations or policy changes affecting the day to day operation of the unit. - Assist staff with difficult and complex cases to include providing consultation with employees, handling some cases personally, making decisions on controversial cases, and consulting with senior management on recommended actions. - Prioritizes and assigns work of assigned unit(s) in order to maintain compliance with federal, state and mandates; ensure the timeliness and accuracy of services delivered; identify and resolve existing and potential problems according to agency policies and program goals and objectives. - Conduct quality control and error management and prevention in eligibility services program(s) to include conducting case reviews, evaluating accuracy, timeliness and productivity utilizing quality and quantity data from program reports, identifies error trends, implements corrective action plans, develops and conducts related training. - Compile and review statistical data associated with unit activities from case records, logs, computer files, and other sources and prepare requested reports - Evaluates staffing needs, participates on hiring panels and makes recommendations for effective use of personnel resources. - Assists with identifying suspected fraud cases, preparing summaries of facts for fraud and overpayment, representing the agency in hearings and court appeals and taking appropriate action as required. Knowledge, Skills & Abilities (KSAs): Knowledge of: - Federal, State, and agency statutes, rules, and regulations applicable to area of assignment. - Fundamental leadership practices. - Program development, administration, and service delivery related to the program or programs in the area of responsibility, which may include employment services, eligibility, provider and/or social services Skills in: - Written and verbal communication to explain and interpret Federal and State laws, statutes, rules, regulations, and guidelines applicable to the area of assignment. Ability to: - Resolve program related issues, provide technical assistance to staff. - Establish and maintain cooperative working relationships with internal management and staff, and with a variety of external stakeholders. - Identify, analyze, and evaluate situations or problems to determine appropriate courses of action. Selective Preference(s): The ideal candidate for this position will have: - A high school diploma or equivalent education and three years’ of experience performing eligibility work. Pre-Employment Requirements: - This position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. - Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions. - All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: - Affordable medical, dental, life, and short-term disability insurance plans - Participation in the Arizona State Retirement System (ASRS) and long-term disability plans - 10 paid holidays per year - Paid vacation and sick time - Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. - Deferred compensation plan - Wellness plans - Tuition Reimbursement - Stipend Opportunities - Infant at Work Program - Rideshare and Public Transit Subsidy - Career Advancement & Employee Development Opportunities By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions about this career opportunity, please contact Jennifer Honhoinewa at JHonhoinewa@azdes.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting 480-356-6674. Requests should be made as early as possible to allow time to arrange the accommodation.

DEPARTMENT OF ECONOMIC SECURITY Your Partner For A Stronger Arizona. DES works with families, community organizations, advocates and state and federal partners to realize our collective vision: A thriving Arizona. DES serves more than 3 million Arizonans. Our Mission is to strengthen individuals, families, and communities for a better quality of life. BENEFITS AND ELIGIBILITY SUPERVISOR Job Location: Division of Benefits and Medical Eligibility Family Assistance Administration (FAA) Yuma Customer Care Center 1800 East Palo Verde Street, Yuma, Arizona 85365 Posting Details: Salary: $22.9716 hourly ($47,780.93 annually) Grade: 21 Closing Date: March 12, 2026 Job Summary: Would you like to be part of an amazing team that helps Arizonans thrive? At the Department of Economic Security (DES) we strengthen individuals, families, and communities for a better quality of life. DES is looking for individuals who are committed to service, community, and teamwork. To learn more about DES please visit des.az.gov; or click on the link here to view ‘Our DES’ video. Come Join the DES Team! The Department of Economic Security, Division of Benefits and Medical Eligibility, is seeking an experienced and highly motivated individual to join our team as a Benefits and Eligibility Supervisor. The Benefits and Eligibility Supervisor supervises, plans, and coordinates the operations of a program of one or more benefits and eligibility units involved in the determination and issuance of public assistance and social service benefits, and is responsible for effective supervision and administration of the division's eligibility program staff, including staff development and training, succession planning, performance management, and related activities. The Benefits and Eligibility Supervisor works with other managers and staff to evaluate and implement goals, responsibilities, policies, and procedures of the division. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State’s Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Essential Duties and Responsibilities include, but are not limited to: - Coaching and mentoring new Eligibility Interviewers daily throughout training - Help employees to meet department metrics - Conduct workshops on various topics - Participate in hiring by conducting interviews - Conduct quality (case reads) reviews of case files - Supervise daily activities of call center agents during the center’s hours of operation - Answer agent and customer inquiries regarding eligibility and service issues - Ensure productivity goals are met, including monitoring of attendance, login time, call time, wait time, not ready time, etc. - Monitor, review, provide feedback, and train staff on call quality and service delivered to customers - Ensure timely and accurate notification to staff of procedure changes, provide training, and ensure compliance with the procedures - Complete performance evaluations and personal actions Knowledge, Skills & Abilities (KSAs): Knowledge in: - The various programs administered and services provided by the Department. - Communication techniques including telephone etiquette (voice quality, tone, articulation, listening skills, and interpersonal skills), written communication (spelling, grammar, and clarity), and problem resolution (detection, assessment, implementation, escalation and follow up). - Personnel policies and procedures, federal law related to employees, and safety and accessibility standards required in the office and other work environments. - Call Center standards and best practices. - Call Center functions and experience as call center agent with direct interaction with customers. Skill in: - Written and verbal communication skills and the ability to resolve customer concerns. - Independent problem-solving, analyzing, and decision-making skills for complex issues. - Interpreting and understanding Supplement Nutrition Assistance Program (SNAP), Temporary Assistance for Needy Families (TANF), and - AHCCCS/Medicaid (Medical Assistance) program policies and procedures. - Organizational and interpersonal skills, including prioritization of projects/tasks. - Customer service, interviewing, listening, negotiation, monitoring, evaluation, supervision. Ability to: - Interpret and apply FAA program policies and procedures. - Supervise employees with diverse skills, educational backgrounds, and cultural backgrounds. - Work independently while functioning as an integral part of the Agency’s management structure. - Model integrity, dependability, and quality customer service, as well as the ability to mentor and instill these values in others. - Communicate vision and direction, lead by example, promote continuous learning, and develop staff skills. Selective Preference(s): The ideal candidate for this position will have: - Two to Three years’ experience performing eligibility work. Pre-Employment Requirements: - If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. - Successfully pass background and reference checks; employment is contingent upon completion of the above-mentioned process and the agency’s ability to reasonably accommodate any restrictions. - All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Economic Security offers a comprehensive benefits package to include: • Affordable medical, dental, life, and short-term disability insurance plans • Participation in the Arizona State Retirement System (ASRS) and long-term disability plans • 10 paid holidays per year • Paid vacation and sick time • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. • Deferred compensation plan • Wellness plans • Tuition Reimbursement • Stipend Opportunities • Infant at Work Program • Rideshare and Public Transit Subsidy • Career Advancement & Employee Development Opportunities Learn more about the Paid Parental Leave program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: State employees are required to participate in the Arizona State Retirement System (ASRS), the State sponsored retirement contribution plan and the Long-Term Disability (LTD) program after a 27-week waiting period. The ASRS defined benefit plan provides for life-long income upon retirement. You will also have the option to participate in a voluntary deferred compensation program to take advantage of tax-deferred retirement investments. On, or shortly after, your first day of work you will be provided with additional information about the available insurance plans, enrollment instructions, submission deadlines and effective dates. Contact Us: For questions regarding this career opportunity, please contact Cristal Rodriguez at Crirodriguez@azdes.gov. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by contacting Crirodriguez@azdes.gov. Requests should be made as early as possible to allow time to arrange the accommodation.

Organizational Development / Public Sector HR Transformation Expert Democracy International (DI) is seeking to hire an Organizational Development / Public Sector HR Transformation Expert to support the implementation of Coaching Roadmaps across Armenia, Azerbaijan, Georgia, Moldova, and Ukraine under the GIZ-funded regional governance program of the Eastern Partnership (EaP). The expert will provide technical inputs to support organizational development priorities outlined in the Coaching Roadmaps, including the integration of coaching into civil service HR processes and the implementation of capacity development measures at both country and regional levels. This is a short-term consultancy position aligned with the project’s milestone schedule running from March 2026 - July 2027. This position is contingent on award and funding. Essential Job Duties: - Review and validate the Coaching Roadmaps for Armenia, Azerbaijan, Georgia, Moldova, and Ukraine. - Support the development of implementation approaches and workplans based on the Roadmaps. - Contribute to defining roles, responsibilities, governance structures, and milestones for institutionalizing coaching in civil service systems. - Provide inputs on integrating coaching into public sector HR processes and organizational development structures. - Contribute to the preparation of implementation support packages for each country. - Provide guidance on change management and institutional anchoring processes related to coaching. - Support consultations, workshops, and other support activities with national stakeholders as outlined in the Roadmaps. - Provide contributions to country-level and regional-level capacity development measures. - Support documentation, reporting, and preparation of inputs for project deliverables, including the Inception Report, technical inputs for support packages, and Final Report. Deliverables: - Inputs for the Inception Report (including validation of Coaching Roadmaps and institutional considerations). - Contributions to the country implementation support packages for Armenia, Azerbaijan, Georgia, Moldova, and Ukraine. - Inputs on roles, responsibilities, governance structures, and institutional arrangements for integrating coaching into civil service HR systems. - Written inputs for change management and institutional anchoring sections of project documents. - Contributions to capacity development measures at country and regional levels. - Inputs to the Final Report, including lessons learned and institutional recommendations. Qualifications: - A university degree (master’s level). - At least 7 years of professional experience in organizational development or public sector HR transformation. - At least 5 years of experience in development cooperation (DC) projects. - At least 4 years of professional experience in the Eastern Partnership (EaP) region. - Language proficiency in English, C1 level. Application Process: Interested applicants MUST submit a CV. Applications will be reviewed on a rolling basis and the position will be filled as soon as a qualified candidate is identified. DI will only contact candidates of interest. Democracy International maintains the highest ethical standards. We are committed to the prevention of sexual exploitation, abuse, and harassment as well as other ethical breaches. All our positions are therefore subject to stringent vetting and reference checks. About the Organization: DI provides technical assistance, analytical services and project implementation for democracy, human rights, governance and conflict mitigation programs worldwide. Since its founding in 2003, Democracy International has worked with civil society organizations, political parties, election-management bodies, government agencies, legislatures, justice-sector institutions, and others in 80+ countries. DI welcomes and supports a diverse and inclusive work environment. We are committed to equal employment opportunities (EEO) for all applicants seeking employment and for DI employees. DI makes employment decisions based on organizational needs, job requirements and individual qualifications without regard to race, color, religion, sex, national origin, age, disability, marital status, sexual orientation, personal appearance, military status, gender identity or expression, genetic information, political affiliation, educational status, unemployment status, place of residence or business, source of income, or reproductive health decision making. Additionally, harassment or discrimination based on these characteristics will not be tolerated at DI. To perform the essential functions of this position, reasonable accommodations are available to qualified individuals with disabilities.