Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Provides triage telephone service to ensure prompt identification of patients with high-risk conditions. Provides telephonic triage in order to assist callers in determining the most appropriate level of care. Facilitates care coordinator and virtual monitoring services within identified business areas and follows workflows, utilizes protocols, and engages resources to provide supportive service to patients and customers. Job Duties - Directs callers to appropriate level of care and provides healthcare advice/education using assessment skills, approved guidelines and protocols, and knowledge of self-care practices. - Assists in all aspects of medical record maintenance and accurately files all patient charts and reports in the designated location in patient records. - Provides clinical support in the assessment of symptoms, determination of symptom acuity, offering information related to symptom management, and patient education. - Facilitates coordination of care across settings for a designated population ensuring that labs, studies, and referrals are completed and results are discussed with the patient. - Performs a short evaluation of the patient situation to estimate the severity of illness and/or injury that includes chief complaint, vital sign, and mental status information. - Prepares documentation information and transmits medical information. - Serves as a liaison between customers, patients, physicians, other members of the public and hospital staff, programs, and other resources. - Refills prescriptions for patients and places orders for appropriate testing and/or labs. Minimum Qualifications - Associate’s Degree in Nursing. - 5 years experience in nursing (acute care, ED, medical office, telephone triage) and - 2 years previous clinical acute care hospital experience/urgent care. - Colleagues working within the department who advance from LPN to RN with a minimum of 2 years experience within the department are eligible. - Excellent computer skills and concerned empathy for individuals seeking healthcare-related information and assistance. - Flexibility to perform a variety of related and unrelated tasks throughout the day and work in a fast paced environment. - Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ED intervention. - Knowledge of telephone-based clinical assessment techniques and medical practice telephone triage protocols. - Must exercise judgement in dealing with sensitive, confidential information. - Skill in making triage decisions and responding quickly and calmly in emergency situations. - American Heart Association Basic Life Support - State of Pennsylvania - RN - Licensed Registered Nurse_PA - State of Pennsylvania Preferred Qualifications - Bachelor’s Degree in Nursing (BSN). Physical Demands Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. https://youtu.be/GD67a9hIXUY Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes. Work Shift: Day Shift Address: 1200 S Cedar Crest Blvd Primary Location: REMOTE IN PENNSYLVANIA Position Type: Remote Union: Not Applicable Work Schedule: Per diem; variable shift and hours Department: 1004-13011 COH-Rn Triage/Hlthcare Navigation

Imagine a career at one of the nation's most advanced health networks. Be part of an exceptional health care experience. Join the inspired, passionate team at Lehigh Valley Health Network, a nationally recognized, forward-thinking organization offering plenty of opportunity to do great work. LVHN has been ranked among the "Best Hospitals" by U.S. News & World Report for 23 consecutive years. We're a Magnet(tm) Hospital, having been honored five times with the American Nurses Credentialing Center's prestigious distinction for nursing excellence and quality patient outcomes in our Lehigh Valley region. Finally, Lehigh Valley Hospital - Cedar Crest, Lehigh Valley Hospital - Muhlenberg, Lehigh Valley Hospital- Hazleton, and Lehigh Valley Hospital - Pocono each received an 'A' grade on the Hospital Safety Grade from The Leapfrog Group in 2020, the highest grade in patient safety. These recognitions highlight LVHN's commitment to teamwork, compassion, and technology with an unrelenting focus on delivering the best health care possible every day. Whether you're considering your next career move or your first, you should consider Lehigh Valley Health Network. Summary Provides triage telephone service to ensure prompt identification of patients with high-risk conditions. Provides telephonic triage in order to assist callers in determining the most appropriate level of care. Facilitates care coordinator and virtual monitoring services within identified business areas and follows workflows, utilizes protocols, and engages resources to provide supportive service to patients and customers. Job Duties - Directs callers to appropriate level of care and provides healthcare advice/education using assessment skills, approved guidelines and protocols, and knowledge of self-care practices. - Assists in all aspects of medical record maintenance and accurately files all patient charts and reports in the designated location in patient records. - Provides clinical support in the assessment of symptoms, determination of symptom acuity, offering information related to symptom management, and patient education. - Facilitates coordination of care across settings for a designated population ensuring that labs, studies, and referrals are completed and results are discussed with the patient. - Performs a short evaluation of the patient situation to estimate the severity of illness and/or injury that includes chief complaint, vital sign, and mental status information. - Prepares documentation information and transmits medical information. - Serves as a liaison between customers, patients, physicians, other members of the public and hospital staff, programs, and other resources. - Refills prescriptions for patients and places orders for appropriate testing and/or labs. Minimum Qualifications - Associate’s Degree in Nursing. - 5 years experience in nursing (acute care, ED, medical office, telephone triage) and - 2 years previous clinical acute care hospital experience/urgent care. - Colleagues working within the department who advance from LPN to RN with a minimum of 2 years experience within the department are eligible. - Excellent computer skills and concerned empathy for individuals seeking healthcare-related information and assistance. - Flexibility to perform a variety of related and unrelated tasks throughout the day and work in a fast paced environment. - Knowledge of appropriate home health information for patients to follow until visit with physician, if they do not need an immediate ED intervention. - Knowledge of telephone-based clinical assessment techniques and medical practice telephone triage protocols. - Must exercise judgement in dealing with sensitive, confidential information. - Skill in making triage decisions and responding quickly and calmly in emergency situations. - American Heart Association Basic Life Support - State of Pennsylvania - RN - Licensed Registered Nurse_PA - State of Pennsylvania Preferred Qualifications - Bachelor’s Degree in Nursing (BSN). Physical Demands Lift and carry 7 lbs., continuous sitting >67%, frequent keyboard use/repetitive motion, frequent fine motor activity/wrist position deviation. Job Description Disclaimer: This position description provides the major duties/responsibilities, requirements and working conditions for the position. It is intended to be an accurate reflection of the current position, however management reserves the right to revise or change as necessary to meet organizational needs. Other responsibilities may be assigned when circumstances require. Lehigh Valley Health Network is an equal opportunity employer. In accordance with, and where applicable, in addition to federal, state and local employment regulations, Lehigh Valley Health Network will provide employment opportunities to all persons without regard to race, color, religion, sex, age, national origin, sexual orientation, gender identity, disability or other such protected classes as may be defined by law. All personnel actions and programs will adhere to this policy. Personnel actions and programs include, but are not limited to recruitment, selection, hiring, transfers, promotions, terminations, compensation, benefits, educational programs and/or social activities. https://youtu.be/GD67a9hIXUY Lehigh Valley Health Network does not accept unsolicited agency resumes. Agencies should not forward resumes to our job aliases, our employees or any other organization location. Lehigh Valley Health Network is not responsible for any agency fees related to unsolicited resumes. Work Shift: Day Shift Address: 1200 S Cedar Crest Blvd Primary Location: REMOTE IN PENNSYLVANIA Position Type: Remote Union: Not Applicable Work Schedule: 9A-5:30P Saturday and Sunday 1 weekend per month Department: 1004-13011 COH-Rn Triage/Hlthcare Navigation

We’re looking for an LPN who brings energy, warmth, and authenticity to every patient interaction—especially on video. In this role, you’ll connect with patients through daily video check-ins, offering encouragement, education, and accountability that helps them stay on track with their medications. The ideal candidate: - Is naturally engaging and comfortable speaking on camera - Enjoys building rapport quickly through virtual, asynchronous interactions - Can motivate and encourage patients in short, meaningful video touchpoints - Is passionate about making healthcare more personal, accessible, and supportive JOB OVERVIEW As a Clinical Adherence Nurse (LPN), you will play a key role in enrolling, engaging, and supporting patients in a high-impact medication adherence program designed to improve health outcomes. This innovative role uses asynchronous video communication and digital engagement to build meaningful patient relationships and deliver personalized clinical support. Through daily video check-ins, you will connect with patients, offering encouragement, education, and accountability that helps them stay on track with their medications and care plans. Using your clinical expertise and motivational communication skills, you will guide patients through challenges, celebrate progress, and help them build sustainable health habits. In this role, you will help patients overcome barriers related to social determinants of health, provide tailored education, and monitor medication-taking behavior through video-based interactions. By building trust through engaging video communication, you will inspire patients to actively participate in their care and empower them to take greater control of their health. Key Responsibilities: - Conduct patient outreach and engagement through video messaging, video consultations, phone calls, and text-based communication, educating and enrolling patients into the adherence program - Utilize video-based communication as a primary engagement tool to deliver personalized education, coaching, and adherence support - Provide compassionate and motivational coaching, case management, and health education services to encourage medication adherence and lifestyle changes - Conduct video-based medication reconciliation consultations, ensuring patients understand their medications, dosing schedules, and proper administration techniques - Review asynchronous video submissions of patients taking medication, ensuring correct administration, monitoring adherence, and assess for side effects or concerns - Create short-form educational and motivational videos to send to patients for personalized engagement and population-level health education - Assess patient needs, including medical, behavioral, and social challenges, and escalate cases as necessary. - Provide guidance on medication administration, inhaler technique, chronic disease management, and medication safety through live and asynchronous video coaching - Act as a clinical escalation point for non-clinical team members to send patient cases that need a higher level of clinical review and intervention - Assist patients with technical troubleshooting related to the company’s mobile application and adherence platform - Maintain accurate and detailed documentation of all interactions, ensuring compliance with company and regulatory guidelines - Engage with provider offices, health plan services, and pharmacies on behalf of the patient, as needed, to overcome barriers - Provide referrals to healthcare providers and community resources when needed, including direct outreach to provider offices and/or warm transfers to service providers - Utilize motivational interviewing techniques within video and digital engagement to engage patients in long-term adherence strategies - Offer guidance on inhaler techniques, chronic disease management, and medication safety - Contribute to program improvement by providing insights from patient interactions, particularly regarding video engagement, digital adherence monitoring, and patient education strategies - Partner with cross-functional teams to develop and refine video-based patient engagement content, clinical protocols, and educational materials Required Qualifications: - Licensed Practical Nurse (LPN) license in good standing with at least 5 years of nursing experience - 5 years of related experience in patient engagement, health education, or care coordination - Strong background in chronic disease management, medication adherence, and patient coaching. - Excellent oral and written communication skills with a warm, empathetic approach - Ability to work in a fast-paced, patient-focused environment - Proficiency in electronic health records (EHR), mobile applications, and digital health platforms - Comfortable engaging patients via phone, video, and chat throughout the workday - Experience assessing social determinants of health and connecting patients with resources Preferred Qualifications: - Experience in video communication, telehealth, community health work, or digital health settings - Certification in health coaching (e.g., Certified Health Coach, Integrative Health Coach, etc.) or willingness to obtain certification within a specified timeframe - Knowledge of Directly Observed Therapy (DOT) models - Bilingual in Spanish - Experience working with Medicaid and Medicare Dual Eligible (D-SNP) populations - Familiarity with Salesforce or other CRM platforms Benefits - Competitive salary - Paid vacation, paid sick leave, plus paid holidays - Health, dental, vision, short-term disability - 401K retirement savings plan The biggest perk is that you will be working on a game-changing solution in healthcare with people who are talented, motivated, and passionate. Scene has impacted thousands of lives to date, but you will be integral in scaling that impact. - Work remotely while making a tangible impact on patients’ lives. - Be part of an innovative healthcare solution addressing a $500B medication adherence challenge. - Collaborate with passionate professionals across healthcare, technology, and public health sectors. - Professional development and growth opportunities within a rapidly scaling company. If you are a compassionate, tech-savvy nurse with a passion for patient engagement and medication adherence, we want to hear from you! Apply today to join us in transforming healthcare and empowering patients toward better health outcomes. Shifts available include: - Tuesday-Saturday (12-8pm, 1-9pm, 2-10pm, 3-11pm EST) - Sunday-Thurdsay (12-8pm, 1-9pm, 2-10pm, 3-11pm EST) *Candidate MUST have availability to work evenings and weekends. **We are interested in every qualified candidate who is eligible to work in the United States. However, we are not able to sponsor visas at this time.

ABOUT INSPIRE MEDICAL SYSTEMS Inspire is the first of its kind medical device designed to make a difference in the lives of those living with Obstructive Sleep Apnea (OSA). We are revolutionizing the sleep industry with our FDA-approved medical device, designed to reduce OSA severity for those who cannot tolerate or get consistent benefit from CPAP. Inspire Medical Systems is committed to enhancing patients’ lives through sleep innovation. We are steadfast in our commitment to prioritize patient outcomes, act with integrity and lead with respect. With positive persistence at our core, we are committed to all those we serve. WHY JOIN OUR FAST-GROWING TEAM At Inspire, we value people – your diverse experiences, backgrounds, and thoughts. We elevate voices and encourage learning opportunities to build a professional network that grows into community. We embrace a people-first culture by offering excellent benefits, 401k matching, ESPP, flexible time off (FTO), and tuition reimbursement. If you’re passionate about making a difference in people’s lives and want to work with innovative technology, come be a part of our great team! ESSENTIAL JOB FUNCTIONS The Field Clinical Representative provides technical and clinical expertise, educational and field support to ensure the safe adoption of the Inspire therapy and products. The FCR is responsible for working with customers, physicians, clinic staff and Inspire field staff to drive procedural and practice success. #LI-Remote OPPORTUNITIES YOU WILL HAVE IN THIS ROLE - Provide technical support during implant procedures and at device activation. - Maintain credentials enabling access to assigned hospitals and clinics. - Provide technical leadership and education in assigned region to account clinical staff. - Provide post-training follow up including procedural reviews, in servicing and support. - Assist customers in device troubleshooting. - Collaborate with sales personnel on appropriate training/support for targeted customers. - Proactively disseminate peer-reviewed scientific and clinical information to customers and assigned sales team as needed. - Provide technical expertise for assigned regional education and training activities. - Stay current on relevant scientific publications and clinical evidence. WHAT YOU CAN BRING TO OUR GREAT TEAM Required: - Bachelors’ degree and 2+ years of related clinical, healthcare or medical device industry experience (OR) Bachelor's degree and 1+ years applicable Inspire experience (OR) an Associates’ degree or Professional Certification and 5+ years of related clinical/healthcare or medical device industry experience. - Ability to communicate and collaborate effectively in a clinical setting. - Strong computer skills with MS office including PowerPoint and Excel. - Problem solving/trouble shooting skills. - Ability to travel (including overnights as needed) within territory. Preferred: - Degree in Nursing, Engineering, Science or technical discipline. - Previous Operating Room (surgical) coverage with implantable devices. #LI-Remote The salary for this position will be offered at a level consistent with the experience and qualifications of the candidate. This information reflects the anticipated salary range for this position at the time of posting. The salary range may be modified in the future and actual compensation may vary from the posting based on various factors such as geographic location, work experience, education and/or skill level. Salary $100,000—$130,000 USD BENEFITS AND OTHER COMPENSATION Inspire offers a highly competitive benefits package including (general description of the benefits and other compensation offered): - Multiple health insurance plan options. - Employer contributions to Health Savings Account. - Dental, Vision, Life and Disability benefits. - 401k plan + employer match. - Identity Protection. - Flexible time off. - Tuition Reimbursement. - Employee Assistance program. - All employees have the opportunity to participate in the ownership and success of Inspire. Employees at all levels can participate through equity awards and the Employee Stock Purchase Program. Inspire Medical Systems provides equal employment opportunity (EEO) to all employees and applicants without regard to race, color, religion, creed, sex, national origin, age, disability, marital status, familial status, sexual orientation, status regarding public assistance, membership or activity in a local commission, military or veteran status, genetic information, pregnancy or childbirth, or any other status protected by applicable federal, state, and local laws. This policy applies to all aspects of the employment relationship, including recruitment, hiring, compensation, promotion, transfer, disciplinary action, layoff, return from layoff, training, and social and recreational programs. Inspire Medical Systems complies with applicable laws governing non-discrimination in employment in every location in which Inspire Medical Systems has facilities. All such employment decisions will be made without unlawfully discriminating on any prohibited basis. Inspire Medical Systems is an equal opportunity employer with recruitment efforts focused on ensuring a diverse workforce. Applicants with a disability that need accommodation to complete the Inspire Medical Systems application process should contact Human Resources at 844-672-4357 or email careers@inspiresleep(dot)com Inspire Medical Systems participates in E-Verify.