Senior Director (Customer Experience) To ensure the sustained health and success of our project portfolio, we are seeking a highly experienced leader to join our Delivery Excellence team. This role is specifically designed to support Coastal as it scales, supporting our evolving portfolio of complex projects. A successful candidate will be a strategic problem-solver and an expert operational leader who can quickly dive into troubled projects, assess root causes, develop comprehensive remediation strategies, and actively guide project teams and clients through the turnaround process to achieve project health and client satisfaction. Role Responsibilities: - Serve as the escalation point for both internal teams and client leadership during periods of high project stress. - Own the overall health and risk profile of Coastal's largest and most complex customer accounts, with a direct focus on immediate intervention for Tier 1 Red Accounts. - Lead and manage the entire lifecycle of project remediation efforts, from initial executive intake and diagnosis to successful stabilization and handoff. - Develop, champion, and execute detailed, actionable remediation plans in collaboration with the Account Owner, Project leadership, and technical leads. - Personally engage with client executive sponsors and project steering committees to reset expectations, rebuild trust, and secure alignment on the path forward. - Identify systemic patterns and common failure points observed during remediation activities. - Formalize and disseminate lessons learned into repeatable processes, training materials, and delivery methodologies to proactively prevent future Red Accounts. - Provide clear, concise, and timely reporting to the executive team on the status, progress, and forecast of all active remediation efforts. - Design and formalize Remediation Playbook based on observed failures, success metrics, and best practices. - Drive systemic change within the delivery organization by implementing new governance models, quality gates, and early warning systems to improve overall project health. - Work with Sales and Client Partners to ensure scoping and contracting practices mitigate known delivery risks identified during remediation. - Mentor and coach across the organization on advanced risk management, conflict resolution, and client management techniques. Experience/Skills Required: - 12+ years of progressive experience in leading complex Salesforce implementation projects within a consulting or professional services environment. - 8+ years of demonstrated, hands-on experience in project rescue, turnaround, or remediation for multi-phase, large-scale technology projects. - Deep expertise in Salesforce cloud products and the entire implementation lifecycle. - Proven ability to operate in high-stakes situations, manage executive-level conflict, and drive consensus. - A track record of success in managing a portfolio of projects and demonstrably reducing the overall percentage of "Red Accounts." - Deep understanding of the financial and contractual implications of project failure and remediation. - Excellent executive-level communication, negotiation, and presentation skills. - Exceptional political acumen and proven experience successfully navigating complex client organizations at the C-level - Must have full-time permanent US work authorization Note – Determination of Seniority (Sr. Director or Vice President) will be based upon the candidate's previous relevant experience and depth of skills, and will be determined through our skills interview process Additional Preferred Experience/Skills: - Bachelor’s Degree preferred, or equivalent experience - Experience managing and rescuing multi-million dollar, at-risk, enterprise-level CRM/Salesforce transformation programs Why Coastal, and what we offer: - Flexible working hours with an emphasis on a life-work balance (in that order!) - Remote friendly - “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; Lexington, KY - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage - Competitive quarterly bonus opportunities - Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events. - Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance - Opportunities for accelerated growth, networking, and career guidance and support - Trust, transparency and respect across all levels of the company Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Director - Industry Advisor (MAE) The Industry Advisor (MAE focus) will be instrumental in taking the organization to the next level of performance, helping to scale the organization and its capabilities. This individual will have a deep understanding and experience in the Manufacturing, Automotive & Energy industries, partnering with GTM and Delivery to drive growth strategies around our key accounts. The Industry Advisor is responsible for driving cross-functional growth strategies and influencing both new logos and existing clients to show key performance indicators from their engagements with Coastal. Role Responsibilities: - Strong industry understanding, structured problem solving, strategic clarity, executive presence (verbal and written), and solutions to drive deliver growth - Represent Coastal at key industry events, identifying new growth opportunities and building relationships with key industry stakeholders - Act as the Voice of MAE to prospects, clients, and partners - Drive the conversation around Manufacturing Cloud and how AI-assisted forecasting reduces inventory waste. - Consult on "Shop Floor to Top Floor" data visibility projects, helping VPs of Ops justify digital investments via operational efficiency KPIs. - Responsible for supporting the scoping and estimating of programs and projects - Responsible for leading Advisory/True North engagements - Co-sell, grow, and manage strategic prospects - Develop competitive analyses designed to elevate Coastal’s brand against competitors - Educate and enable sales, pre-sales, and customer success teams specific to sub-verticals and influence Coastal’s POV - Partner cross-functionally on relevant content for events, marketing materials, and partnered GTM activities - Support market-ready solution direction & growth strategy execution - Engage with Salesforce RVPs and AEs to partner on new opportunities, drive new projects, and become a trusted partner. - Build GTM plays specifically for Clean Energy or Automotive OEM sub-verticals. - Proven ability to build, manage and foster a team-oriented environment. - Provide leadership, coaching, performance feedback and resources to associates - Be a clear and consistent communicator with the team and leadership - Work with your team to create estimates aligned with the customer requirements, expectations, and agreed upon deliverables. - Coach, mentor, and grow Market team members - Travel as needed to support the sales cycles to close business Experience/Skills Required: - 8+ years of consulting experience in delivery leadership relative to iterative software development, ideally Salesforce, in the MAE industry - 5+ years of Sales experience - Proven Portfolio Growth – you will be responsible for growing our Coastal customers - Deep industry expertise with a point of view of sub-verticals - Commitment to building long-term relationships with customers and winning business through trusted relationships - Consultative mindset and a dedication to learning in a dynamic environment - Understanding of and relationships within the Salesforce portfolio, along with newly acquired solutions such as Mulesoft, Tableau, Slack, etc. - Excellent communicator who can easily understand business requirements and think on their feet - Consistent record of building and running robust teams - Self-starter with the ability to multitask in a fast-paced and high-pressure work environment - Strong customer orientation and results-driven leader - Demonstrated ability to analyze and interpret data for value-based discussions - Must have full-time permanent US work authorization - Note – Determination of Senior will be based upon the candidate's previous relevant experience and depth of skills, and will be determined through our skills interview process Additional Preferred Experience/Skills: - Experience leading digital transformation and large-scale change management efforts - Strong understanding of AI - Ability to engage and motivate teams - Bachelor’s Degree preferred, or equivalent experience Why Coastal, and what we offer: - Flexible working hours with an emphasis on a life-work balance (in that order!) - Fully remote work; “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL, Tyson’s Corner, VA & Lexington, KY - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage - Competitive quarterly and annual bonus opportunities - Continuing education and certification reimbursements, specifically within the Salesforce and Snowflake ecosystems; plus occasional in-house competitions with spot bonuses - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events, and the Holiday Party to Top All Holiday Parties - Quarterly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance - Opportunities for accelerated growth, networking, and career guidance and support - Trust, transparency and respect across all levels of the company Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Director - Industry Advisor (NP) The Industry Advisor (Nonprofit focus) will be instrumental in taking the organization to the next level of performance, helping to scale the organization and its capabilities. This individual will have a deep understanding and experience in the Nonprofit sector, partnering with GTM and Delivery to drive growth strategies around our key accounts. The Industry Advisor is responsible for driving cross-functional growth strategies and influencing both new logos and existing clients to show key performance indicators from their engagements with Coastal. Role Responsibilities: - Strong industry understanding, structured problem solving, strategic clarity, executive presence (verbal and written), and solutions to drive deliver growth - Represent Coastal at key industry events, identifying new growth opportunities and building relationships with key industry stakeholders - Voice of the Industry: Act as the POV leader on Nonprofit Cloud migration and the shift from transactional to relational fundraising. - Responsible for supporting the scoping and estimating of programs and projects - Lead "True North" engagements for major foundations to align their multi-year digital roadmap with UN Sustainable Development Goals or specific mission KPIs. - Co-sell, grow, and manage strategic prospects - Develop competitive analyses designed to elevate Coastal’s brand against competitors - Educate and enable sales, pre-sales, and customer success teams specific to sub-verticals and influence Coastal’s POV - Partner cross-functionally on relevant content for events, marketing materials, and partnered GTM activities - Support market-ready solution direction & growth strategy execution - Engage with Salesforce RVPs and AEs to partner on new opportunities, drive new projects, and become a trusted partner. - Develop GTM plays around Grant-making and Program Management to help NGOs prove ROI to their donors. - Proven ability to build, manage and foster a team-oriented environment. - Provide leadership, coaching, performance feedback and resources to associates - Be a clear and consistent communicator with the team and leadership - Work with your team to create estimates aligned with the customer requirements, expectations, and agreed upon deliverables. - Coach, mentor, and grow Market team members - Travel as needed to support the sales cycles to close business Experience/Skills Required: - 8+ years of consulting experience in delivery leadership relative to iterative software development, ideally Salesforce, within the nonprofit sector - 5+ years of Sales experience - Proven Portfolio Growth – you will be responsible for growing our Coastal customers - Deep industry expertise with a point of view of sub-verticals - Commitment to building long-term relationships with customers and winning business through trusted relationships - Consultative mindset and a dedication to learning in a dynamic environment - Understanding of and relationships within the Salesforce portfolio, along with newly acquired solutions such as Mulesoft, Tableau, Slack, etc. - Excellent communicator who can easily understand business requirements and think on their feet - Consistent record of building and running robust teams - Self-starter with the ability to multitask in a fast-paced and high-pressure work environment - Strong customer orientation and results-driven leader - Demonstrated ability to analyze and interpret data for value-based discussions - Must have full-time permanent US work authorization - Note – Determination of Senior will be based upon the candidate's previous relevant experience and depth of skills, and will be determined through our skills interview process Additional Preferred Experience/Skills: - Experience leading digital transformation and large-scale change management efforts - Strong understanding of AI - Ability to engage and motivate teams - Bachelor’s Degree preferred, or equivalent experience Why Coastal, and what we offer: - Flexible working hours with an emphasis on a life-work balance (in that order!) - Remote friendly - “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; Lexington, KY - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage - Competitive quarterly bonus opportunities - Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events. - Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance - Opportunities for accelerated growth, networking, and career guidance and support - Trust, transparency and respect across all levels of the company Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Director - Sales (Snowflake) We are looking for a Director, Snowflake Sales to drive the next phase of our growth. This is a high-impact, quota-carrying role for a seller who possesses the architectural literacy to engage deeply with Snowflake’s technical teams and client stakeholders. You are not just a relationship manager; you are a “technical navigator” who can comfortably discuss Medallion Architecture, data migration, ecosystem partner capabilities, and AI/ML strategy to qualify and advance complex deals. You are able to act both as a co-prime seller partnering with our industry sales teams as well as a prime seller owning the entire sales lifecycle—from aggressive pipeline development and partnership cultivation to the final negotiation and closure of services engagements. You will be supported by dedicated Pre-Sales Engineers and/or Delivery Architects for deep-dive demos and technical scoping, allowing you to focus on strategic positioning and deal execution. Responsibilities - Full-Cycle Sales Ownership: Lead all phases of the consultative sales cycle, including proactive opportunity identification, qualifying complex requirements, driving proposal development, and managing negotiations through to close. - Ecosystem Orchestration: Serve as the primary liaison between Coastal and Snowflake, co-developing joint account plans with Snowflake license sellers and their leadership to ensure Coastal is the partner of choice for their deals. - Strategic Discovery & Qualification: Conduct initial discovery sessions focused on business innovation, identifying high-level technical blockers and mapping them to business outcomes. - Technical Credibility: Build immediate trust with technical stakeholders by demonstrating a conceptual understanding of data modernization frameworks and Snowflake’s core platform capabilities. - Resource Management: Orchestrate the transition of qualified opportunities to the Pre-Sales and/or Delivery teams for detailed technical validation, demos, and scoping. - Target Achievement: Consistently meet or exceed quarterly and annual services bookings and revenue targets. - Partner and Co-Sell: Collaborate with our industry sellers, enable them to identify Snowflake opportunities and co-sell with them. Required Skills, Education and Experience - 6+ years of experience in GTM customer facing roles with a proven record of closing multi-million-dollar deals. - Architectural Literacy: Strong conceptual (non-hands-on) understanding of Medallion Architecture, Data Lakehouse concepts, and the infrastructure required for AI/ML. - Snowflake Ecosystem Expertise: Demonstrated success navigating the Snowflake (or similar such as Databricks) sales organization and driving revenue through partner-led opportunities. - Consultative Closer: Ability to lead a consultative engagement while maintaining a relentless focus on the commercial milestones required to close business. - Work Authorization: Must have full-time permanent US work authorization. Additional Requirements - Professional Services Background: Experience selling / delivering data consulting or digital transformation services rather than just software licenses. - Salesforce Awareness: Familiarity with the Salesforce ecosystem (Tableau, MuleSoft, Data 360, Informatica) is a plus but not required. - Strategic Planning: Proven ability to build and execute territory plans in a matrixed environment. - Entrepreneurial mindset with the ability to balance strategy, execution, customer advocacy and contributing to continual optimization of the GTM strategy. - Education: Bachelor’s Degree preferred, or equivalent experience Why Coastal, and what we offer: - Flexible working hours with an emphasis on a life-work balance (in that order!) - Remote friendly - “Live by the beach, work in the Cloud,” plus company office locations in Palm Coast, FL; Atlanta, GA; Tysons, VA; Lexington, KY - Unlimited Paid Time Off (RTO), 401K with Company Match, and Medical, Vision, & Dental coverage - Competitive quarterly bonus opportunities - Continuing education and certification reimbursements, specifically within the Salesforce & Snowflake ecosystems; plus occasional in-house competitions with spot bonuses - A flexible and fun team culture! We value transparency, support, flexibility, growth, teamwork, fun, and so much more - Frequent team and culture activities, virtual & in-person, including Lunch and Learns, Happy Hours, team-building events. - Monthly All-Hands calls to bring the company together, and an open-door leadership policy with access to mentorship and guidance - Opportunities for accelerated growth, networking, and career guidance and support - Trust, transparency and respect across all levels of the company Coastal provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.