Role Description What does a day in the life as a Collection Specialist look like? - Manage and collect outstanding balances from assigned customers via phone, email, and written correspondence. - Research and resolve customer disputes and payment discrepancies. - Maintain accurate records of all collection activities and customer interactions within the collections system. - Generate and analyze aging reports to identify overdue accounts and prioritize collection efforts. - Collaborate with sales and customer success teams to address customer payment issues and improve the overall customer experience. - Process and apply customer payments, ensuring accurate posting to accounts. - Identify and escalate potentially uncollectible accounts to management for further action. - Perform other related duties as assigned. Qualifications - 2 + years of experience in collections, accounts receivable, or a related field. - Strong understanding of accounting principles and practices. - Excellent communication (written and verbal) and interpersonal skills. - Proven ability to negotiate and resolve customer disputes effectively. - Proficient in using Excel/Google Sheets and Microsoft Office/Google Suite products. - Strong analytical and problem-solving skills. - Ability to work independently and as part of a team. - Detail-oriented and highly organized with the ability to prioritize tasks and meet deadlines. - Experience using ZenDesk and Salesforce. - Familiar with Googlesheets/Excel. Benefits - Competitive compensation. - Adherence to government-mandated benefits. - Retirement Savings Program with Company Matching. - Life Insurance. - HMO on day 1. - Paid time off, birthday leave. - Bonus and incentive plans. - Opportunities for skills training and personal and professional development. - Employee Referral Program. - Beautiful office space. - Free lunch provided daily.

This position provides essential support for both the billing and accounting functions at Allegiance. For billing, responsibilities include gathering rate information to prepare monthly health group billing and premium statements, ensuring timely facilitation of fixed cost payments. The incumbent will also carry out general accounting duties, such as reporting, reconciliations, and data entry. Billing Responsibilities The Enrollment & Billing Representative prepares monthly health billing statements for client groups. Verifies the accuracy of enrollment information for each group billed. Compares and verifies the accuracy of billing rates to information contained in each groups’ ASA. Gathers data from brokers or marketing staff to set new, renewal, or revised group rates. Relays relevant renewal information to the appropriate Enrollment Specialist as it is accumulated. Prepare premium statements and check requests based on billing information. Compiles various spreadsheet reports pertaining to billing and rates as requested; creates invoices for special circumstances as required. Resolves problems by collaborating with Flex Bookkeepers, Enrollment Specialists, Accountants, marketing personnel, and brokers. Answers telephone calls and email questions from clients and brokers. Tests health billing functions for software updates. Contributes to the daily workflow with regular and punctual attendance. Ability to multi-task. Accounting Responsibilities The Enrollment & Billing Representative updates accounting reports and emails to Allegiance personnel. Completes monthly reporting for Flex Department in collaboration with Staff Accountants. - Minimum Education: High school graduation or GED required. - Minimum Experience: Experience with computers required; accounting or bookkeeping experience preferred. Other Qualifications: - Excellent oral and written communication skills required. - PC skills including Windows, Word, Excel, Access, internet, and email applications. - Must be able to adapt to software changes as they occur. - Ability to learn all functions of the claims processing software program necessary for billing and adapt to software changes as needed. - Ability to enter data accurately and precisely. - Basic accounting and mathematical skills. - High level of interpersonal skills to work effectively with others. - Ability to organize and recall large amounts of information, including interactions with employees, agents, plan participants, and clients. - Ability to project a professional image and positive attitude in any work environment. - Ability to comply with privacy and confidentiality standards. - Ability to analyze and solve problems with professionalism and patience, exercising good judgment when making decisions. - Ability to operate typical office equipment. - Working knowledge of general office procedures. About Allegiance by Cigna Healthcare Since 1981, Allegiance by Cigna Healthcare has specialized in administering medical benefits, including claims processing, customer service, utilization management, and case management. With a high‑touch approach to member and client service, Allegiance supports some of the nation’s most innovative health benefit strategies. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Shawnee Health – Billing Specialist Join Southern Illinois’ leading healthcare organization, with over 350 team members who believe that in taking care of each other and our patients and clients, we create new opportunities for success and bring big dreams to life. Shawnee Health is seeking a Billing Specialist for our Shawnee Health Remote Billing office. This position is fully remote. Directly to the Revenue Cycle Director. Responsibilities - Answers incoming calls to the department - Performs follow up for collection of insurance for Medicare, Medicaid, Commercial and self-pay claims in an accurate and timely manner. Requirements - High School Diploma - Must live within a 50-mile radius of Carterville, Illinois - Knowledge of Medicare, Medicaid and Commercial billing guidelines preferred Starting salary - $16.00 - 18.00/hour, based on experience Comprehensive Benefits Package - Health Insurance - Dental Insurance - Vision Insurance - Employer and Voluntary Paid Life - Employer Paid Long Term Disability - Voluntary Short-Term Disability - Accident Insurance - Critical Illness Insurance - Flexible Spending Account - Dependent Care Account - 401k Retirement Plan Paid Time Off For more information, please visit the below website: https://www.shawneehealth.com/join-our-team/employee-benefits/

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Billing Manager you will: - Assist the Director of Revenue Cycle in the development and implementation of billing SOPs for all payors. - Make recommendations regarding payor set-up in the Electronic Medical Record to ensure timely claims submission in accordance with Medicare and other payor guidelines. - Be responsible for the direct, or indirect, training of new billing team members. - Develop, maintain, and implement training of new billing team members, communicate deficiencies, and provide ongoing training/re-training to existing team members regarding billing and reimbursement. - Consult and communicate with all members of the billing department on a regular basis to coordinate and address appropriate quality program related issues. - Establish, monitor, and evaluate productivity standards for billing staff. Conduct internal audits for completion of all appropriate billing documentation on a regular basis. - Prepare reports and other information as directed by the Director of Revenue Cycle to communicate information related to claims submission, outstanding collections, and other information as directed by the VP, CEO, or Board of Directors. - Collaborate with Regional President(s), Administrator(s), and Branch Directors to ensure timely claims submission and provide staff education, if needed. - Support the billing team through submission of claims, as needed. - Ensure confidentiality of all transactions related to financial structure of the company. - Monitor and complete workflow tasks in the Agency’s electronic medical record. - Upload documents into the EMR, e.g., payor communication, as needed, utilizing company guidelines for document naming conventions and attachment types. - Input billing related notes into the EMR to assist in effective communication among the billing team and Branch administrative staff members. - Provide effective communication to patients, their family, team members, and other healthcare professionals and maintain confidentiality. - Enhance professional growth and development through participation in educational programs, staff in-service and workshops. Conduct annual performance assessments. - Always maintain a high standard of compliance in ethical and federal regulation. - Be responsible for ensuring that billing and payments comply with existing insurance contracts and/or single case agreements. Coordinate efforts to maintain accurate payor and service billing data in software program(s), per payor contracts. - Coordinate paid time off for direct reports. Ensure that there is adequate coverage to meet the needs of operations and department(s). - Attend and lead meetings and training sessions as required. Meeting minutes should be typed and saved in appropriate designated folder in a timely manner. - Able to perform the essential duties of direct reports in critical situations to protect cash flow. - Maintain open lines of communication with department director; report billing, collections, and staffing changes to management immediately. - Perform other duties and tasks as requested by supervisor. Qualifications - High School Graduate (College Preferred). - One year billing or general office experience is preferred. - Reliable transportation. Benefits - Health & Wellness - Medical, Dental & Vision - Pharmacy Benefits - Virtual & Mental Health Support - Flexible Spending Accounts (FSAs) & Health Savings Account (HSA) - Supplemental Health & Life Insurance - Financial & Legal - 401(k) with Company Match - Employee Referral Program - Prepaid Legal Plans - Identity Theft Protection - Work-Life Balance & Perks - Paid Time Off - Pet Insurance - Tuition & Continuing Education Reimbursement Company Description Founded in 2021, VitalCaring has grown into a leading provider of home health and hospice services, with over 100 locations across the country. We are committed to fostering a culture of support, growth, and excellence for our team that is the backbone of how we ensure we deliver exceptional patient care.