Job DetailsJob Location: Remote - Your City & State, PAPosition Type: TemporaryEducation Level: High SchoolSalary Range: $19.50 - $20.50 HourlyTravel Percentage: NoneJob Category: Customer Service Customer Service Representative WHAT WE SEEK This position serves as a key member on a collaborative team to help our company create and deliver market-leading digital content and formative assessment solutions through the management of customer communications, case resolution, inquiries, orders, and return requests on a daily basis. They are frontline representatives communicating with our customers regarding various requests or inquiries. This position works closely with our Sales, Operations, and Finance departments to ensure that every order is processed and delivered on time and every case is closed within established KPIs. This is a fast-paced position and will shift from task to task throughout the day. As a result, attention to detail and time management are critical. Communication and collaboration are key in the success of this role. This position is seasonal, working up to 40 hours per week, beginning mid-April for approximately 6 months. Remote candidates may be considered. Flexible schedules may be available. Previous experience with Carnegie Learning is preferred. WHAT YOUR DAY WILL LOOK LIKE Review, enter and process incoming orders and return requests for U.S. and International customers using 10-key and alpha-numeric entry with attention to accuracy and completeness Partner with Sales to facilitate accurate and timely order data collection and entry Deliver superior customer service by managing order intake via multiple modes of communication in a timely manner Demonstrate the drive to go the extra mile to achieve customer satisfaction and encourage others to do the same Ensure proper transaction entry by utilizing comparative review of various documents residing in multiple systems Accountable to entry accuracy and error resolution Actively engage with team members, departments, and external customers to troubleshoot and problem solve Provide exceptional Customer Service support by addressing customer inquiries, concerns, and comments via phone, email, or chatter within established KPIs Develop and articulate understanding of the business practices Call on past experiences to formulate alternative solutions in unfamiliar situations Utilize other programs such as Oracle, Microsoft Excel, Package tracking software, Google Drive, other proprietary systems Utilize Salesforce for case management and documentation Attend product trainings and develop an understanding of our product offerings Maintain Product & System Knowledge of SFDC, Oracle, and other Order Management tools Assist with project and administrative functions as assigned Embrace, encourage and champion change to facilitate a positive Customer Journey WHAT SHOULD BE IN YOUR BACKPACK Associates Degree preferred. In lieu of Degree, High School diploma or GED required with 2 years prior experience in a customer service environment 1+ year answering inbound calls and executing outbound calls to assist customers 1+ year experience in comparative data review Previous experience working with Carnegie Learning, preferred Customer Service oriented Enjoys working with customers to deliver exceptional service Tech Savvy, well-versed at entering and retrieving data on web-portals, etc. Well-versed in verbal, written, and listening skills Excellent organization and time management skills Self-starter Self-directed learner Ability to recognize potential issues and work toward resolution Demonstrated problem-solving skills, utilizing prior experiences and resources to develop strategies in new situations Ability to think critically and consider alternatives when problem solving Intermediate knowledge level of Microsoft Excel in order to facilitate data entry comparative analysis Ability to work in a fast paced environment 40 hours per week. OT may be required during peak season Proficiency with computers and programs, including, but not limited to Salesforce.com and Microsoft Office Word and Excel Oracle experience a plus Ability to respond to continual customer demands for immediate assistance Demonstrated desire and ability to learn new and changing processes Desire to understand the why in what we do If working remotely, minimum internet upload speed 10mbps and 25mbps download speed WHAT GIVES US PURPOSE Others teach what; we teach why. For over 25 years, Carnegie Learning has developed solutions that help students achieve Aha moments and set them up for long-term learning success. We’re driven to find new, better ways to support teachers and reach more students, so we put our leading cognitive science research and real-world insights into solutions for how students think, learn, and do their best. This is a key part of our commitment to helping teachers spark student curiosity. As a Carnegie Learning team member, you’ll work alongside a team of passionate individuals dedicated to making a real difference in the lives of students and educators. WHAT WE PROVIDE Fostering Joy Flexible work arrangements with our Work From Anywhere Policy Empowering Parenthood Reduced working hours for soon-to-be and new parents Free access to CL products for employees and their children A Place for Connection Quarterly Wellness Incentives Monthly employee activities + recognition program Employee Allyship Groups (EAGs) WHAT WE BELIEVE We celebrate the unique attributes, characteristics, and perspectives that define each person's individuality. This fusion of perspectives enriches our collective knowledge, fosters innovation, and empowers us all. Together, we can collectively and more effectively address issues that face our business and industry. If our commitment to building an inclusive workplace resonates with you, we invite you to join our mission and welcome you to apply with us. Carnegie Learning is an Equal Opportunity Employer, including veterans and individuals with disabilities. Qualifications

Benefits: - Employee discounts - Flexible schedule - Free uniforms Want to work for an exciting company with an incredible and never ending appetite for growth? We are a rapidly growing aquarium and aviary service company. Our customers look to us to create a very serene and engaging environment for their residents/customers to enjoy. This particular role will primarily be servicing of aquariums and aviaries in nursing homes and assisted livings facilities. This is an entry level position that requires basic knowledge of hand tools and assembly. Lifting, bending, and some physical demands are involved in the position. This is a part-time remote position. Work is typically done during business hours of 8am to 7pm but is flexible. Hours will vary from month to month but will average around 8-10 hours a month. Hours are dependent upon the number of accounts in your area. *Travel in a 150 mile radius of Portland, ME will be required. (Mileage reimbursement is paid while driving. Hourly Wage is not paid during driving) *Cities will include Scarborough, Augusta, Waterville *Due to work being performed in long term care homes, Covid-19 vaccine or masking/goggles may be required. Storing 50# bags of bedding and seed along with 4-5 27 gallon totes of supplies will be required for the job. Major position responsibilities - Well organized and possess excellent time management skills - Professional appearance with excellent communication skills - Effectively communicate company products and services - Able to prioritize and handle multiple tasks - Inner drive and desire to exceed goals - Respond to calls, emails, faxes to take care of customer needs - Able to make an efficient work schedule - Manage service cycle for customer base Required education, skills, abilities, and experience - Experience in fish keeping and or bird keeping preferred - Great attitude and willingness to learn. - Ability to continually adjust priorities to match the business need. - Strong work ethic along with being on time and maintaining good attendance. - Ability to successfully communicate and contribute in a team oriented environment. - Must have the ability to comprehend and follow instructions and to read and write in English. - Preference given to candidates with mechanical aptitude. - Willingness to be flexible with schedule and job responsibilities. - Able to travel in your service area radius - Heavy lifting and maneuvering is required. - Flexibility is a must! - High School education is preferred. - Driver’s License required Job Type: Part-time Pay: From $25.00 per hour Expected hours: 8-10 hours per month. Hours are dependent upon the number of accounts in your area. Benefits: - Flexible schedule Shift: - Day shift

Benefits: - Employee discounts - Flexible schedule - Free uniforms Want to work for an exciting company with an incredible and never ending appetite for growth? We are a rapidly growing aquarium and aviary service company. Our customers look to us to create a very serene and engaging environment for their residents/customers to enjoy. This particular role will primarily be servicing of aquariums and aviaries in nursing homes and assisted livings facilities. This is an entry level position that requires basic knowledge of hand tools and assembly. Lifting, bending, and some physical demands are involved in the position. This is a part-time remote position. Work is typically done during business hours of 8am to 7pm but is flexible. Hours will vary from month to month but will average around 10-20 hours per week. *Travel in a 150 mile radius of Baltimore, MD will be required. Currently the furthest from Baltimore is Warrenton, VA (85 miles one way) (Mileage reimbursement is paid while driving. Hourly Wage is not paid during driving) *Cities will include Warrenton | VA Cockeysville | MD Alexandria | VA Lake Ridge | VA Crofton | MD Arlington | VA Ashburn | VA Towson | MD Springfield | VA Linthicum | MD Lutherville | MD Parkville | MD Lanham | MD Fredrick | MD Middle River | MD Easton | MD *Due to work being performed in long term care homes, Covid-19 vaccine or masking/goggles may be required. Storing 50# bags of bedding and seed along with 4-5 27 gallon totes of supplies will be required for the job. Major position responsibilities - Well organized and possess excellent time management skills - Professional appearance with excellent communication skills - Effectively communicate company products and services - Able to prioritize and handle multiple tasks - Inner drive and desire to exceed goals - Respond to calls, emails, faxes to take care of customer needs - Able to make an efficient work schedule - Manage service cycle for customer base Required education, skills, abilities, and experience - Experience in fish keeping and or bird keeping preferred - Great attitude and willingness to learn. - Ability to continually adjust priorities to match the business need. - Strong work ethic along with being on time and maintaining good attendance. - Ability to successfully communicate and contribute in a team oriented environment. - Must have the ability to comprehend and follow instructions and to read and write in English. - Preference given to candidates with mechanical aptitude. - Willingness to be flexible with schedule and job responsibilities. - Able to travel in your service area radius - Heavy lifting and maneuvering is required. - Flexibility is a must! - High School education is preferred. - Driver’s License required Job Type: Part-time Pay: From $25.00 per hour Expected hours: 10-20 hours per week. Hours vary and are dependent upon the number of accounts and frequency of service. Benefits: - Flexible schedule Shift: - Day shift

Overview Empower AI is AI for government. Empower AI gives federal agency leaders the tools to elevate the potential of their workforce with a direct path for meaningful transformation. Headquartered in Reston, Va., Empower AI leverages three decades of experience solving complex challenges in Health, Defense, and Civilian missions. Our proven Empower AI Platform® provides a practical, sustainable path for clients to achieve transformation that is true to who they are, what they do, how they work, with the resources they have. The result is a government workforce that is exponentially more creative and productive. For more information, visit www.Empower.ai. Empower AI is proud to be recognized as a 2024 Military Friendly Employer by Viqtory, the publisher of G.I. Jobs. This designation reflects the company’s commitment to hiring and supporting active-duty and veteran employees. Responsibilities Empower AI: As a Customer Service Representative I (CSR I) for Empower AI, Inc., you will contact and communicate with providers to obtain required medical record documentation in an expeditious manner. The CSR works in a fast-paced challenging environment using clear, concise descriptions of the requested provider documentation to avoid misunderstanding and the need for repeated follow-up calls. You will serve as a critical component in meeting our mission of providing excellent services to our clients. Your experience ensures an exciting and rewarding opportunity to be at the forefront of activities related to implementing healthcare reform on a national level. In assuming this position, you will be a critical contributor to meeting Empower AI’s mission: To deliver innovative, cost-effective solutions and services that enable our customers to rapidly adapt to dynamic environments. Highlights of Responsibilities: - Requests records and information from providers - Responds to telephone inquiries promptly, professionally, and efficiently to provide resolution - Analyzes provider questions to determine best use of resources to resolve the situation - Serves as liaison between the providers and the various departments or team members in response to inquiries - Professionally responds to all written inquiries (letter, e-fax, e-mail) - Processes rejected records that do not meet initial inspection criteria and contacts providers to resubmit legible copies - Assists providers in identifying what is being requested and answers their inquiries - Processes and verifies received records through provider communication indicating when invalid documentation is replaced or ready for assignment - Maintains competency and attends required education and training programs - Complies with all departmental protocols, policies and procedures - Performs other duties as assigned by Call Center Manager/Medical Records Supervisor Qualifications Requirements: - Associates Degree in any of the following disciplines:- Medical Records- Computer Science - Or high school diploma or a G.E.D and two years of customer service, call center and/or medical record experience - Proficiency with computers and computer software, specifically MS Word and MS Excel - Ability to handle multiple phone lines throughout the business day - Ability to be able to speak clearly and articulate in a professional manner - Ability to work with others in a team environment Preferred Education and Experience: - Extensive knowledge of medical records and their components, and medical record practices, policies and procedures desired. - Knowledge of medical terminology - Knowledge of healthcare and Medicare forms, documentation, and facilities - Optional - Bilingual (Spanish) CSR - must be fluent in speaking, reading and understanding the Spanish language. - Prefer at least one (1) year of customer service experience with call center detail Physical Requirments: This position requires the ability to perform the below essential functions: - Sitting for long periods About Empower AI All hiring and promotion decisions at Empower AI are based on merit to bring the best talent available to contribute to our firm’s overall success. It is the policy of Empower AI not to discriminate against any applicant for employment, or employee because of age, color, sex, disability, national origin, race, religion, or veteran status. Empower AI is a VEVRAA Federal Contractor.