• The IT Help Desk Project Manager supports OCHIN’s mission by driving the successful scoping and execution of projects, such as Epic implementations and enhancements, third-party vendor implementations, and internal initiatives, to ensure successful execution and resource management across cross-functional teams. • This role involves creating and executing project plans, consulting senior leadership, fostering collaboration across the organization, gathering and analyzing data for potential integrations, and supporting the efficient delivery of integrated products and services. • Additionally, the role balances competing priorities, navigates technical and business constraints, and partners with internal and external stakeholders to solve complex challenges. • Lead cross-functional projects from initiation through completion, aligning timelines, priorities, and outcomes to organizational goals. • Manage resources and workload effectively by balancing competing priorities and ensuring timely and accurate delivery of project milestones. • Facilitate clear and impactful communication by tailoring messages to diverse audiences, facilitating alignment, providing project updates, and guiding stakeholders through project risks and decisions. • Collaborate across members, teams and vendors to resolve challenges proactively, foster mutual accountability, and ensure successful project outcomes. • Analyze and identify opportunities for improvement by optimizing processes, promoting best practices, and driving continuous improvement across teams, projects, and solutions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description World Travel Holdings is seeking an experienced IT Asset and Endpoint Supervisor to manage the full lifecycle of hardware and software assets. This role ensures that all endpoints are secure, compliant, efficiently maintained, and optimally utilized—from procurement through retirement. The IT Asset & Endpoint Supervisor will lead a high-performing team responsible for endpoint management, inventory accuracy, software deployment, and operations excellence across the organization. Responsibilities - Team Leadership - Lead, mentor, and motivate a technical team. - Conduct performance reviews and provide ongoing coaching and development. - Foster a customer centric, collaborative IT support culture. - Asset & Inventory Management - Own the full lifecycle of IT hardware including laptops, desktops, and peripherals. - Maintain accurate inventory levels and oversee procurement and logistics for remote employees. - Conduct regular audits, enforce asset management standards, and optimize asset utilization. - Endpoint Management - Develop and execute the endpoint management strategy using tools such as PDQ SmartDeploy, PDQ Connect, and Jamf. - Oversee software packaging and deployments, patch management, and vulnerability remediation. - Ensure endpoint security, compliance and performance. - Operational Excellence - Oversee daily support operations to ensure timely resolution of tickets and adherence to KPIs (response time, resolution rate, CSAT). - Partner with cross-functional teams to remove obstacles and improve service delivery. - Maintain documentation and enforce ITSM processes and standards. - Process Improvement - Analyze support and operational data to identify trends and opportunities for optimization. - Develop and implement workflow improvements and automation to enhance efficiency and service quality. Qualifications - 3+ years of experience in a supervisory IT support, help desk or customer service leadership role. - Demonstrated ability to lead, coach, and motivate a technical team to achieve high performance. - Strong understanding of customer service principles and IT service management (ITSM). - Excellent analytical, troubleshooting, and problem-solving skills with strong attention to detail. - Outstanding communication, interpersonal, and conflict resolution abilities. - Proficiency with Microsoft Office Suite and ticketing systems. - Hands-on experience with endpoint management tools (PDQ, Jamf, etc.) and software deployment best practices. - Experience with IT asset management (ITAM) and inventory control methodologies. - Ability to excel in a fast-paced, dynamic environment. - Flexibility to travel based on business needs. Benefits - Estimated Pay Range: $65,000 - $70,000/year - Comprehensive medical, dental, and vision coverage - Company-paid life and disability insurance - 401(k) with discretionary company match - Paid time off and holidays - Travel discounts and employee perks - Employee Assistance Program (EAP) - Professional development and learning opportunities EEO Statement World Travel Holdings is an Equal Opportunity Employer. All qualified applicants will receive consideration without regard to any status protected by applicable law.

• Provide Tier II application support and system administration for a cloud hosted application environment. • Troubleshoot and resolve application functionality issues, access problems, and user account requests. • Perform system administration tasks including user account creation and management, permission adjustments, and certificate troubleshooting.

• Brindar soporte técnico y atención al cliente de manera telefónica. • Asegurar el correcto funcionamiento de los sistemas y la resolución de incidencias a diario para cadena de farmacias. • Proporcionar soporte técnico en computación y tecnologías de información. • Manejar y resolver problemas relacionados con la plataforma Microsoft y herramientas de ofimática. • Aplicar conocimientos en protocolos de comunicación y redes para diagnosticar y solucionar fallas. • Utilizar conocimientos en ITIL y Normas ISO para la gestión de servicios y procesos. • Ofrecer atención al cliente de alta calidad vía telefónica, registrando y escalando incidencias según sea necesario. • Participar en capacitaciones para el manejo de programas internos de la empresa.