This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a proactive and empathetic Customer Success Manager (CSM), Certiport to ensure the success of our K – 12 school district customers throughout their journey with Certiport. The CSM will be responsible for guiding new customers through our onboarding process and ensuring that clients are achieving their goals throughout their customer journey. As a CSM, you will work cross-functionally with Sales, Sales Operations, Product, and Support teams to deliver a high-impact customer experience. This role is ideal for someone passionate about education and technology who excels in client engagement, cross-functional coordination, and continuous improvement. You will be a trusted partner to our clients—helping them unlock value, navigate change, and realize success from day one. Key Responsibilities - Lead and execute the end-to-end onboarding process for new school districts. - Set clear expectations, timelines, and deliverables with customers to ensure a smooth rollout of the Certiport platform and products to ensure customer goals are met. - Develop and manage structured success plans that support customers at each phase of their lifecycle. - Serve as the primary point of contact post-sale, leading onboarding and implementation while ensuring customers are set up for success throughout their journey. - Act as the voice of the customer with internal teams. - Monitor usage patterns, satisfaction metrics, and engagement signals to proactively address risks, provide first-line technical support, and ensure successful outcomes. - Partner with Sales to support renewals, expansions, and account growth. Qualifications - Bachelor’s degree in Education, Business, or related field required. - 3–5 years of experience in customer success, client services, or account management—preferably in the EdTech, SaaS, or education sectors. - Experience supporting K–12, higher education, or corporate learning environments a plus. Skills & Attributes - Exceptional communication and interpersonal skills with a strong client-first mentality. - Demonstrated ability to manage multiple projects and customer relationships simultaneously. - High proficiency in CRM and customer success platforms (e.g., Salesforce). - Comfort with technology platforms and willingness to learn new tools quickly. - A proactive, problem-solving mindset and the ability to manage multiple priorities with composure. - Technologically fluent and quick to learn new platforms and systems. - A curious and positive intent mindset with an eagerness to explore, learn, and understand. Compensation Compensation at Pearson is influenced by factors including skill set, experience, and location. The full-time salary range for this role is $55,000 - $70,000 annually. This position is eligible for Pearson’s annual incentive program. Application Information Applications will be accepted through March 31, 2026. This window may be extended depending on business needs.

• Own the end-to-end customer relationship, from onboarding through renewal • Conduct onboarding and training sessions to ensure a successful rollout of the Vectra platform • Establish trusted advisor relationships with key customer stakeholders (e.g., CISO, SOC, IT leads) • Develop and execute Success Plans tailored to each customer’s business objectives • Conduct Executive Business Reviews (EBRs) and share insights from usage data, KPIs, and feedback • Monitor and improve customer health through proactive engagement and best practices • Drive deep integration of Vectra into customer workflows and technical ecosystems • Identify, assess, and mitigate renewal risks; lead renewal and get-well planning • Identify upsell and cross-sell opportunities and collaborate with sales on expansion strategy • Act as the voice of the customer internally, advocating feedback to product, engineering, and leadership • Collaborate closely with Support, Product, and Engineering teams to solve problems and enhance product value • Stay current on cybersecurity trends and apply them to customer strategies • Travel approximately 25%

We Impact Lives Through Purpose-Driven Work in A People First Culture Ascend Learning, a leading healthcare and learning technology company, is the connection between a powerful portfolio of brands serving students, educators, and employers with outcomes-based, data-driven solutions across the lifecycle of learning. From testing to certification, Ascend Learning products are used by physicians, emergency medical professionals, nurses, allied health professionals, certified personal trainers, financial advisors, skilled trades professionals and insurance brokers. Headquartered in Burlington, MA, with additional office locations and hybrid and remote workers in cities across the U.S., Ascend Learning was recognized by Newsweek and Plant-A Insights Group as one of America’s 2025 Greatest Workplaces as well as America’s Best Places to work for Mental Well-Being for 2025.  We're always looking for talented, passionate professionals to join us in our mission to help change lives. If this sounds like an environment where you'd thrive, read on to learn more.  Ascend Learning's Nursing Category is fueled by a commitment to excellence as we support the full learning journey of future nurses. Our nursing brands — ATI, APEA, and NursingCE — offer evidence-based solutions designed to develop practice-ready nurses who are prepared for board certification and clinical practice. We use data analytics and engaging learning tools to help nursing students master core content. And we provide nursing education administrators and faculty with best-in-class support and expertise from some of the sharpest minds in nursing education. We aid nurse educators in understanding students' comprehension based on nearly two decades of data — including more than 12 million proctored assessments — that detail student learning and performance. The result is customers who are confident in their program offerings and positioned for healthy outcomes. WHAT YOU'LL DO Integration Specialist-Nurse Educator (ISNE) provides nursing domain expert services to clients with integration of ATI products into a client’s curriculum across the onboarding, ongoing, and risk management client lifecycle. The role supports KPI management to mitigate risk and achieve client retention and sales revenue targets The ISNE reviews product usage and client outcomes data to recommend active learning strategies and policy recommendations with the goal of improving client outcomes leading to client loyalty. The ISNE leads ongoing services for clients to ensure goal achievement for Client Success. The position will ensure clients have the resources they need to achieve outcomes. The role will provide engaging Live Webinars to promote Nursing solutions as the leader in the industry for clients to achieve outcomes. WHERE YOU’LL WORK This position will have the flexibility to work remotely within the United States. Candidates living within the West region is preferred. Other locations will be considered within proximity to a major airport for business travel. This position will require up to 50% travel. HOW YOU’LL SPEND YOUR TIME - Support client needs across the customer lifecycle using data to understand current practices and recommend the best methods of integration of resources throughout the curriculum to improve program and student outcomes and lead to client retention. (20%) - Lead ongoing client assessment for clients building quality relations with clients and internal cross functional teams to ensure value recognition of ATI products leading to loyalty and renewals. (20%) - Deliver expert nursing services with ATI Products, product alignment, active learning integration, best practice policies, data reviews, and industry support needs. (20%) - Oversee PT ISNEs, as needed to ensure all clients are receiving optimal service. (5%) - Use data to manage metrics and key performance indicators for client success. (10%) - Utilize client success technology platforms for the management of clients. (15%) - Strategize creative strategies to meet a unique and varying group of clients. (10%) WHAT YOU'LL NEED - Master’s degree in nursing required, with a current registered nurse license in good standing. Doctorate degree preferred. - Certified Nurse Educator (CNE) is preferred - 5+ years of industry experience within Nursing Academia and Client Success - 2+ years of experience teaching in an academic nursing setting. - 2+ years’ experience in nursing education using ATI resources is strongly preferred (ATI Champion) - 2+ years Expertise in the NCLEX test plan and the nursing education industry - 2+ years’ experience working in Academia including Curriculum Development and the Nursing accreditation process. - Proficiency in technology tools platforms needed for Client Success Operations - Proficiency with nursing curriculum and accreditation. - Ability to deliver effective and engaging presentations. - Innovative thinker with creative problem-solving and continuous improvement skills. - Articulate communicator and active listener who can easily engage an audience. - Ability to lead focus groups by creating a trusting environment throughout the process. - Demonstrates strong analytical skills with the ability to interpret data and present findings to inform leaders of valuable insights that drive effective decision making. - Detail oriented with thoroughness and accuracy when accomplishing a task. - Strong organizational skills with ability to successfully manage and prioritize daily tasks and responsibilities. - Proficient with current technology and experience with MS Office and webinar platforms. BENEFITS - Flexible and generous paid time off - Competitive medical, dental, vision and life insurance - 401(k) employer matching program - Parental leave - Wellness resources - Charitable matching program - On-site workout facilities (Leawood, Gilbert, Burlington) - Community outreach groups - Tuition reimbursement Fostering A Sense of Belonging Our values-driven culture unifies our teams and inspires a mindset of action, innovation, and collaboration, with a relentless focus on customers. We seek out and celebrate all people and perspectives and cultivate an inclusive culture where everyone can thrive, feel valued, and be authentic. Our culture is firmly rooted in the belief that by embracing our differences and drawing on diverse perspectives, we are a stronger, more innovative, and more successful organization where employees experience a sense of belonging.  Ascend Learning, LLC is proud to be an equal opportunity employer (M/F/Vets/Disabled). No agency or search firm submissions will be accepted. Applications for U.S.-based positions with Ascend Learning, LLC must be legally authorized to work in the United States, and verification of employment eligibility will be required at the time of hire.

Embark on an Extraordinary Career Journey! Step into a role that combines remote flexibility, world-class mentorship, and unlimited growth opportunities. We’re seeking driven, overachieving individuals who excel at building strong relationships and delivering exceptional client experiences. Requirements / Responsibilities / Rewards - Incentive Trips: Travel to stunning destinations like Cabo, Tulum, Vegas, and Cancun with top leaders. - Exciting Prizes: Win Jeep Wranglers, MacBook Pros, and exclusive Airbnb getaways. - Remote Freedom: Work from anywhere and achieve the work-life balance you’ve always dreamed of. - Ongoing Growth: Weekly training calls to sharpen your skills and keep you ahead of the curve. Preferred Qualifications: - Excellent Communication: Active listening and strong problem-solving skills. - Adaptability: Thrive in new situations and embrace continuous learning. - Collaboration & Independence: Excel as both a team player and independent contributor. - Drive to Succeed: Unwavering work ethic and relentless desire to achieve results. How to Apply: Submit your contact information and updated resume to be considered. Community Wellness Commitment: All interviews will be conducted via Zoom video conferencing for safety and convenience. Join us today and embark on a remote journey of success!