The Role Matcha is Harris's enterprise AI platform, used by 15,000 employees across 187 business units. This role is the connective tissue between the platform and its users. You will translate user frustration into technical insights for R&D, build self-serve resources to reduce support volume, and ensure every employee gets maximum value from our AI tools. Reporting Structure - Direct Report to: Director of AI Strategy and Business Intelligence - Collaboration: Functional "Front-End" for the R&D Lead to validate and triage bug reports. WHAT YOU WILL OWN 1. Support Operations & Triage - Inbox Management: Act as the first point of contact for the matcha@harriscomputer.com inbox, maintaining high response standards. - Issue Escalation: Log bugs and feature requests in GitHub with enough technical context for the R&D team to act without constant back-and-forth. - Sentiment & Adoption Reporting: Maintain a monthly 'Voice of the User' report, categorizing trends by business unit to identify where specialized training or pivots are needed. 2. Enablement & Content Creation - Self-Serve Knowledge Base: Own the Matcha Wiki, creating plain-language FAQs and guides that non-technical users can actually follow. - Visual Documentation: Use Tango/Loom to build efficient "step-by-step" visual guides, replacing traditional manual documentation. - Matcha Academy Support: Assist in the production of training series, ensuring video modules (narrated by AI personas like Harry or Priya) are accessible and correctly tagged. 3. Product Validation - User Acceptance Testing (UAT): Participate in light testing for new features, flagging usability friction before tools reach the broader user base. - Feedback Loops: Identify recurring pain points—if the same question is asked five times, you proactively flag it as a product gap. What This Role Is Not - A Developer Role: You do not need to write code. - A Passive Ticket-Closer: You are expected to eliminate problems, not just respond to them. - A Micro-Managed Function: You own your inbox and queue; self-direction is a requirement. Required Qualifications - Communication Excellence: Ability to explain complex technical processes in plain English to diverse personas and proven verbal skills and exceptional written skills - Logical Flow Thinking: Ability to troubleshoot step-by-step logic (e.g., identifying if an AI agent failed due to a prompt, a data source, or a workflow break). Proven problem-solving abilities. - Technical Comfort: Familiarity with Microsoft 365 and an interest in learning GitHub and RAG (Retrieval-Augmented Generation) concepts. - AI Curiosity: An 'early adopter' who already experiments with tools like ChatGPT, Claude, or Midjourney to solve daily hurdles. - Self-Organization: Experience managing multiple open requests simultaneously without letting details slip. - Support Experience: 1+ year(s) of customer service experience in a technical environment or relevant experience - Work approach: Work well autonomously and ability to multi-task effectively Preferred Qualifications - Experience in Helpdesk, IT Support, or SaaS Customer Success. - Prior use of JIRA, GitHub, or similar issue-tracking systems. - Fluency in French, Spanish, or German is a significant asset for our global business units. - Experience in technical documentation Salary range : $52,000-$60,000 *Only successful candidates will be contacted*. Harris is committed to an equal opportunity employment program, and applications from members of targeted groups, including women, persons with disabilities, Indigenous peoples, and visible minorities, are encouraged. If you are a person with a disability, you may receive assistance with the screening and selection process upon request. The Harris Talent Acquisition team does not use text messages to communicate with candidates or solicit confidential information. We encourage all candidates to apply for posted positions. They will be contacted by either a Harris manager or a member of the Talent Acquisition team for an interview, provided they meet the required criteria.

At MVP360 Sports & Entertainment Management, we thrive in a dynamic world, fostering a culture of creativity and collaboration. From vision to victory, we design and deliver unforgettable sporting and entertainment events. We are looking for dedicated individuals passionate about enriching communities through sports, recreation, and wellness. Job Title: Fitness Instructor for Military Camps NOT a WORK FROM HOME JOB: These camps take place all around the world and on military installations. MUST HAVE a valid and up-to-date driver's license, pass all local, state, and federal background checks. Clean driving and criminal record. MUST be able to travel and be away from your home of record for at least 6 days at a time. The Fitness Instructor will play a vital role in developing and implementing fitness and wellness programs that engage, educate, and inspire participants of all ages. This role involves planning sessions, coordinating activities, and fostering an environment that promotes health, physical literacy, fitness, confidence, and community engagement. Key Responsibilities MVP360 Sports is thrilled to expand our youth development programs by launching fitness-focused camps and clinics tailored specifically for military children and families at various military installations across the U.S. and potentially overseas. As a premier youth development organization with more than 13 years of experience, MVP360 Sports harnesses the power of sports, physical activity, and wellness to drive positive transformation. We inspire and empower thousands of young athletes each year through dynamic camps, leadership training, and comprehensive programs that cultivate character, encourage healthy lifestyles and physical literacy, and support social-emotional growth. Our signature "360" approach weaves together education, wellness, and personal development, equipping kids with essential life skills like discipline, teamwork, confidence, and resilience. We already run highly successful programs (including soccer, flag football, multi-sport offerings, and now fitness initiatives) directly at military bases, collaborating with branches including the Air Force, Army, Navy, and more. These programs are celebrated for their emphasis on skill-building, enjoyment, full inclusion regardless of ability, and mentorship from committed instructors who make every session impactful. Now, we're excited to introduce dedicated fitness-specific camps and clinics—designed to help military youth build overall fitness (cardio, strength, flexibility, core training, functional movements, and healthy habits), enhance self-confidence, strengthen team bonds, and thrive in a fun, high-energy yet supportive atmosphere. These offerings align perfectly with our Healthy Living & Physical Literacy pillar, complementing our mission to uplift the next generation and provide meaningful, structured enrichment for military families right on base, addressing the unique challenges they face such as frequent relocations and parental deployments. To bring this vision to life, we're recruiting experienced, enthusiastic fitness instructors ready to travel to military installations for multi-day camps or clinics (typically 4-5 days, 3 hours per session). Instructors will lead training sessions, provide mentorship, and create unforgettable, transformative experiences for the kids. What we're seeking in instructors: - Demonstrated experience leading fitness sessions or instructing in group fitness, bootcamps, youth conditioning, or related areas (youth level preferred) - Genuine passion for working with children of diverse skill levels and backgrounds - Flexibility and willingness to travel (we cover all instructor travel, accommodations, and equipment) - Alignment with our core values of positive youth development, inclusivity, mentorship, and promoting lifelong healthy habits - Readiness to complete necessary background checks (including military-specific clearances as required) - High energy, patience, and excellent communication to foster encouraging, enjoyable, and safe environments This is a deeply fulfilling role where you can truly make a lasting difference in the lives of military children—while becoming part of a passionate network of 150+ coaches, mentors, and instructors. Families and participants consistently rave about our programs for their dynamic instruction, adaptability, and genuine positive influence. If you're eager to share your fitness expertise at military bases and join our "Rise Up!" movement, we want to hear from you! We're growing quickly and building our fitness instruction team—opportunities are limited, so don't wait! Together, let's empower military youth through the power of fitness, movement, and purposeful wellness activities. Go MVP360! Where Sports Meet Purpose. P.S. Explore more about our vision for youth sports and wellness on our site: https://www.mvp360sports.com/ And discover our military-focused initiatives and customizable camp options at www.mvp360sports.com.

• Provide support to Omie POS customers via chat and phone. • Perform remote access to customers' machines to assist them when necessary. • Create step-by-step guides of procedures performed in the system in image/text format or videos to resolve customer questions. • Escalate systemic issues and problems that appear to have no solution to the Product Specialists team for validation and resolution. • Redirect any chat or phone request that is outside your area to the appropriate department to help the customer get their issue resolved in the right place. • Act in a consultative manner and provide empathetic, human-centered support to all customers.

• Provide remote technical support to users via chat, phone, and email. • Guide customers through technical troubleshooting, setup, and feature navigation. • Offer pre- and post-sales technical support to help users maximize platform benefits. • Handle inquiries about software bugs, system performance, and functionality. • Escalate unresolved issues to higher-tier support when necessary. • Document all interactions and resolutions in the system. • Ensure timely, clear, and customer-focused communication.