Company Description Experian is a global data and technology company, powering opportunities for people and businesses around the world. We help to redefine lending practices, uncover and prevent fraud, simplify healthcare, create digital marketing solutions, and gain deeper insights into the automotive market, all using our unique combination of data, analytics and software. We also assist millions of people to realise their financial goals and help them to save time and money. We operate across a range of markets, from financial services to healthcare, automotive, agrifinance, insurance, and many more industry segments. We invest in people and new advanced technologies to unlock the power of data and to innovate. A FTSE 100 Index company listed on the London Stock Exchange (EXPN), we have a team of 23,300 people across 32 countries. Our corporate headquarters are in Dublin, Ireland. Learn more at experianplc.com. Job Description As our Client Success Manager (CSM), you will report to Experian Health and partner with the Support and Optimization teams, to ensure the best client experience for assigned clients. You will work the Client Executive, on the Experian Health Sales team, regarding the expansion of the products, and with the Relationship Manager, to build, and maintain trusting relationships with our customers. You will understand our Experian Health product capabilities and providing consultative guidance to clients throughout their life cycle. - Acclimate and understand, our client's implementation to facilitate updates, additions, and fixes to client setup - Partner with Customer Support, Optimization, Product, and Development teams to help clients navigate tickets and enhancement requests with minimal delay. - Evaluate customer use of Contract Manager and Claim Scrubber products to recommend best practices configuration and solutions to improve the customer experience - Develop expertise in Contract Manager and Claim Scrubber product suite - Partner with Relationship Manager on Quarterly Business Reviews, showcasing client successes and return on investment, for Contract Manager and Claim Scrubber Products - Be responsible for comprehension of the Statement of Work - Guide clients as they transition from Implementation into the Post-Go live world Qualifications - 5+ years' experience in healthcare IT industry and healthcare revenue cycle - 3+ years' Payer Contract experience is beneficial - 2+ years' experience with Experian Health's Contract Manager (hospital) and Claim Scrubber (pre-claim editing) knowledge is beneficial - 2+ years' Salesforce or a similar CRM expertise - 2+ years hands-on Epic expertise - Occasional travel (20%-25%) to client sites required - Bachelor's degree or equivalent experience Additional Information Benefits/Perks: - Great compensation package and bonus plan - Core benefits including medical, dental, vision, and matching 401K - Flexible work environment, ability to work remote - Flexible time off including volunteer time off, vacation, sick and 12-paid holidays - Explore all our exciting benefits here: https://yourexperianbenefits.com/cand-index.html At Experian, our people and culture set us apart. We're deeply committed to creating an environment where everyone feels they belong and can excel. From inclusion and authenticity to work/life balance, development, wellness, collaboration, and recognition, we focus on what truly matters. Our people-first approach has earned us global recognition: World's Best Workplaces™ 2024 (Fortune Top 25), Great Place To Work™ 2025 in 26 countries, and Glassdoor Best Places to Work 2024, among others. Want to see what life at Experian is really like? Explore Experian Life on social or visit our careers site. Our compensation reflects the cost of labor across several U.S. geographic markets. The base pay range for this position is listed above. Within this range, individual pay is determined by work location and additional factors such as job-related skills, experience, and education. You will be also eligible for a variable pay opportunity. Experian is proud to be an Equal Opportunity Employer for all groups protected under applicable federal, state and local law, including protected veterans and individuals with disabilities. If you have a disability or special need that requires accommodation, please let us know at the earliest opportunity. - Employee Status: Regular - Role Type: Home - Job Posting - Salary Range: $100,649 - $174,459 - Department: Customer Service - Flexible Time Off: 20 Days - Schedule: Full Time - Shift: Day Shift

About the role As an Engagement Specialist, you will serve as the primary point of contact for our clients, ensuring their long-term success and satisfaction. You’ll be responsible for managing the post-onboarding relationship, identifying opportunities for growth, and proactively addressing client needs to drive retention. By acting as a strategic partner, the Engagement Specialist bridges the gap between client goals and our service offerings, maintaining high levels of communication and delivering measurable value throughout the customer lifecycle. Responsibilities Client Relationship Management: - Supports Client Implementation and Relationship Management under the direction of the Engagement Manager. - Assists with MM Demo material preparation along with Engineering Leads & Managers. - Understands client objectives, challenges, and business processes, and assists in the execution of strategic recommendations to optimize their transportation operations & improve end user experience. - Assists with training & adoption of MM with Product Adoption, Engineering Leadership & Management. - Assists with improving Client End User Sentiment via collaboration with engagement & client leaders - Owns / Assists Engagement Lead with ongoing release & feature management. - - Follows the enablement strategy & intent for new or updated solutions. - - Assists with minion configurations and enablement requests - - Owns delivery of low impact digest & release notes to client - - Owns UAT validation for anticipated new feature releases - Owns bug and defect fix validation post-deployment - - Assists with EDI error messaging after initial triage is completed by app support. - - Monitor MMS tickets to ensure they are updated in a timely manner & assist with fix validation. Go-Live Readiness & Hypercare: - Support IMPL team with validation of business workflows ahead of go-live - Assists with smoke testing as client implementations go live - Participate in champion or manager training sessions for end user FAQ visibility, support in managing the chat during training sessions and troubleshooting any issues that come up - Assists IMPL & Team Fusion for Carrier/Customer EDI testing plan & execution - Assists IMPL team with any major bug or defect fix validation prior to go-live Qualifications - Bachelor’s degree in business, logistics, supply chain management, or equivalent practical experience - 1–2+ years of experience in transportation, logistics, SaaS support, customer success, or a related operational role - Strong communication and interpersonal skills with the ability to build and maintain client relationships - Ability to learn new systems quickly; experience with TMS or similar operational platforms is a plus - Customer-focused mindset with a passion for delivering high-quality service - Strong problem-solving and analytical skills with the ability to navigate complex issues and identify solutions - Ability to collaborate across teams, including Product, Engineering, and Implementation, while managing multiple priorities with attention to detail Estimated Compensation: $70,000 - $90,000 base salary per annum (commensurate with experience and ability) Why Join Mastery Logistics Systems? - Innovative & Impactful Work – Be part of a company that is transforming the logistics industry with cutting-edge technology. - Growth & Career Development – Join a fast-growing company with opportunities for professional advancement. - Competitive Compensation – Base salary plus uncapped commission and performance-based incentives. - Strong Company Culture – Work with a collaborative, driven, and passionate team that values innovation and excellence.

Interface is a global flooring solutions company and sustainability leader, offering an integrated portfolio of carpet tile and resilient flooring products that includes Interface® carpet tile and LVT, nora® rubber flooring, and FLOR® premium area rugs for commercial and residential spaces. Made with purpose and without compromise, Interface flooring brings more sophisticated design, more performance, more innovation, and more climate progress to interior spaces. A decades-long pioneer in sustainability, Interface remains “all in” on becoming a restorative business. Today, the company is focusing on carbon reductions, not offsets, as it works toward achieving its verified science-based targets by 2030 and its goal to become a carbon negative enterprise by 2040. Reporting to the Vice President, Sales Enablement, the Director of Customer Success is responsible for overseeing all facets of the Customer Success Organization at Interface, supporting the entire product portfolio, ensuring exceptional performance across customer engagement, operational efficiency, and sales support. This role leads the Customer Success Managers and their teams, ensuring that all business objectives and deliverables are achieved while fostering a culture of continuous improvement and excellence. The Director will ensure that Interface customers receive a world-class experience throughout their entire process—moving orders smoothly, accurately, and efficiently through every stage. This role also ensures that Interface Sales Teams operate at maximum effectiveness through superior sales support, seamless collaboration, and strategic resource alignment. A critical component of this position is expertise in Salesforce, leveraging the platform to drive data visibility, process automation, and actionable insights that enhance customer relationships and business outcomes. This position may be remote, located in any of the contiguous United States. Skills and Experience - Minimum 10 years of progressive experience in Customer Success, Customer Service, Operations, or Sales Enablement roles - Proven management experience, including leadership of large teams across multiple workflows and geographies - Demonstrated ability to solve complex business challenges and drive operational efficiency - Experience in B2B and made-to-order manufacturing environments - Expert-level proficiency in Salesforce, with the ability to translate business needs into system workflows and reporting - Optimistic, persistent, and organized mindset with a passion for customer excellence - Strong ability to develop, mentor, and grow teams, cultivating high engagement and performance, driving accountability and continuous skills development - Detail-oriented with the ability to connect foundational process improvements to broader business outcomes - Comfortable managing and leading through organizational change and complexity Educational Requirements - Bachelor’s Degree preferred Essential Duties and Responsibilities - Oversee all aspects of the Customer Success Department, including customer care, business operations, and sales support - Lead and develop the Customer Success Managers, ensuring consistent execution, team growth, and alignment with company goals - Deliver on Sales Transformation initiatives by integrating multiple departments into one cohesive Customer Success function that drives simplification, efficiency, and superior experiences - Lead change management and transformation efforts while maintaining high service levels for both internal and external stakeholders - Optimize department resources and processes to create synergy between Order Entry, Order Management, and Sales Support - Work with the VP of Sales Enablement to define and execute the strategic direction for the Customer Success organization, aligning objectives with Interface’s overall business strategy - Build and maintain a culture centered on mentoring, training, and continuous improvement - Ensure adherence to performance metrics, including order entry timeliness (within 24 hours), order management accuracy, and sales support responsiveness - Leverage Salesforce to monitor KPIs, improve customer insights, streamline workflows, and enhance decision-making - Lead and manage departmental projects - Serve as a key business leader on the Interface LaGrange campus, collaborating across functions to improve customer and operational outcomes - Other duties as assigned by executive leadership #LI-Remote We are a VEVRAA Federal Contractor. We desire priority referrals of Protected Veterans for job openings at all locations within the State of Georgia. An Equal Opportunity Employer including Veterans and Disabled.

• Provide strategic and operational leadership for the Medical Management function across UM, CM, BH, PH, CQM, and Pharmacy. • Oversee utilization management activities, including prior authorization processes. • Ensure effective case management services, including transition management. • Lead population health strategies and oversee behavioral health integration. • Ensure compliance with clinical quality and pharmacy management programs.