Mastery Logistics Systems

• Be a collaborative, curious, and accountable engineer who cares about both the quality of your work and the people you work with. • Bring a strong foundation in software engineering principles and best practices, paired with excellent communication skills and a willingness to continuously learn and improve. • Take ownership of your work and your decisions, be willing to step in and support your teammates when needed, even if it falls outside your direct responsibilities. • Thrive in collaborative environments and enjoy partnering with engineers, Business Analysts, and Product Managers daily. • Stay current on modern engineering trends, tooling, and practices, while remaining practical and thoughtful about how new technologies are applied. • Be comfortable context switching between product focused initiatives, tech enhancements, and production support. • Be Comfortable giving and receiving constructive feedback. • Experience collaborating across teams to design and build scalable web applications and microservices.

• Execute on the strategy and vision for a component of Mastery's Transportation Management System • Aid Product Manager(s) in the development of product requirements, workflow diagrams, and backlog prioritization • Actively participate in scrum ceremonies to answer questions and provide clarification during development of features to ensure they remain true to product requirements and intent • Support engineering team(s) with testing during development and delivery • Build and maintain supporting documentation relating to your product(s) and feature(s) • Develop an understanding of Mastery's users and act as an advocate for their needs

• Execute on the strategy and vision for a component of Mastery's Transportation Management System • Develop an understanding of Mastery's users and act as an advocate for their needs • Collaborate with stakeholders to align product requirements to client needs and Mastery’s strategic vision • Gather product requirements, prioritize features and backlogs, and improve user experience • Work with engineering team(s) to evaluate, implement, and deliver solutions that solve user challenges • Build and maintain supporting documentation relating to your product(s) and feature(s) • Design metrics for monitoring the success and impact of features.

• Configuration and User Acceptance Validation: Develop and maintain an understanding of workflows and execute configuration tasks within the TMS platform. • Perform initial data migration activities and assist in UAT test cases validation. • MasterMind Proficiency: Maintain understanding of the TMS platform through hands-on experience and training sessions. • Cross-Functional Collaboration: Work closely with Implementation Leads and Product teams to align configuration tasks with project goals.

• Facilitate engaging virtual and onsite training sessions that drive product adoption, user proficiency, and overall customer value. • Lead sessions for end users and project teams to ensure effective knowledge transfer and successful implementation. • Design and deliver tailored training programs to support client migration into MasterMind. • Create innovative, user-focused learning materials leveraging industry expertise and knowledge of client-specific workflows. • Maintain deep expertise in client workflows and MasterMind functionality, including new releases and feature enhancements. • Provide strategic guidance on best practices, feature utilization, and optimization opportunities. • Collaborate with internal teams and client stakeholders to align training strategies with project milestones and business priorities. • Support organizational change efforts by developing communication plans, process documentation, and enablement strategies. • Execute communication strategies to promote awareness and adoption of new features and initiatives.

About the role As an Engagement Specialist, you will serve as the primary point of contact for our clients, ensuring their long-term success and satisfaction. You’ll be responsible for managing the post-onboarding relationship, identifying opportunities for growth, and proactively addressing client needs to drive retention. By acting as a strategic partner, the Engagement Specialist bridges the gap between client goals and our service offerings, maintaining high levels of communication and delivering measurable value throughout the customer lifecycle. Responsibilities Client Relationship Management: - Supports Client Implementation and Relationship Management under the direction of the Engagement Manager. - Assists with MM Demo material preparation along with Engineering Leads & Managers. - Understands client objectives, challenges, and business processes, and assists in the execution of strategic recommendations to optimize their transportation operations & improve end user experience. - Assists with training & adoption of MM with Product Adoption, Engineering Leadership & Management. - Assists with improving Client End User Sentiment via collaboration with engagement & client leaders - Owns / Assists Engagement Lead with ongoing release & feature management. - - Follows the enablement strategy & intent for new or updated solutions. - - Assists with minion configurations and enablement requests - - Owns delivery of low impact digest & release notes to client - - Owns UAT validation for anticipated new feature releases - Owns bug and defect fix validation post-deployment - - Assists with EDI error messaging after initial triage is completed by app support. - - Monitor MMS tickets to ensure they are updated in a timely manner & assist with fix validation. Go-Live Readiness & Hypercare: - Support IMPL team with validation of business workflows ahead of go-live - Assists with smoke testing as client implementations go live - Participate in champion or manager training sessions for end user FAQ visibility, support in managing the chat during training sessions and troubleshooting any issues that come up - Assists IMPL & Team Fusion for Carrier/Customer EDI testing plan & execution - Assists IMPL team with any major bug or defect fix validation prior to go-live Qualifications - Bachelor’s degree in business, logistics, supply chain management, or equivalent practical experience - 1–2+ years of experience in transportation, logistics, SaaS support, customer success, or a related operational role - Strong communication and interpersonal skills with the ability to build and maintain client relationships - Ability to learn new systems quickly; experience with TMS or similar operational platforms is a plus - Customer-focused mindset with a passion for delivering high-quality service - Strong problem-solving and analytical skills with the ability to navigate complex issues and identify solutions - Ability to collaborate across teams, including Product, Engineering, and Implementation, while managing multiple priorities with attention to detail Estimated Compensation: $70,000 - $90,000 base salary per annum (commensurate with experience and ability) Why Join Mastery Logistics Systems? - Innovative & Impactful Work – Be part of a company that is transforming the logistics industry with cutting-edge technology. - Growth & Career Development – Join a fast-growing company with opportunities for professional advancement. - Competitive Compensation – Base salary plus uncapped commission and performance-based incentives. - Strong Company Culture – Work with a collaborative, driven, and passionate team that values innovation and excellence.