• Work in a small team to iteratively improve our platform user experience • Take new features from ideation, to prototyping, to user testing, to production • Design web & mobile web experiences that are simple and intuitive • Participate in regular design reviews where you’ll seek out specific feedback on your designs and incorporate relevant feedback • Use AI to generate prototypes and leverage AI within your overall design process • Collaborate daily with Engineering, Customer Success, and Product

• Lead the full UX design process for your product area—from research and concepts to high-fidelity UI and delivery. • Create user flows, wireframes, interactive prototypes, and polished interfaces using Figma. • Partner with Product and Engineering to define requirements, scope solutions, and ensure smooth implementation. • Plan and conduct research to uncover user needs, motivations, and pain points (e.g., interviews, surveys, diary studies). • Run usability testing and concept validation to inform iteration and improve product quality. • Synthesize findings into insights that shape product strategy and prioritization. • Collaborate tightly with PMs to define problem spaces, frame opportunities, and evaluate trade-offs. • Contribute to product direction by grounding roadmap decisions in user outcomes, experience quality, and data. • Analyze product metrics and user feedback to identify experience gaps and guide continuous improvement. • Contribute to and expand our design system to ensure scalable and consistent UI patterns across the platform. • Advocate for accessibility, usability, clarity, and simplicity in every interaction throughout the user journey. • Promote user-centered thinking across teams and stakeholders. • Facilitate workshops and share insights to align teams around user needs.

• Lead stakeholder research, discovery interviews, and requirements gathering to inform UX and experience strategy • Synthesize user needs, business goals, policy constraints, and technical considerations into clear experience direction • Define experience principles, success criteria, and structural approaches for digital products and services • Develop and own UX artifacts including personas, user journeys, service blueprints, workflows, and information architecture • Define content strategy as part of the overall UX approach, focusing on content structure, hierarchy, sequencing, and clarity • Create and document content models that support scalable, reusable, and accessible user experiences • Define UX and content strategies that account for underlying data models, CMS structures, system integrations, and technical constraints • Shape UX strategy for CMS-backed and data-driven digital systems, including public-facing experiences and supporting administrative or operational interfaces • Collaborate with UX/UI Product Designers to ensure design systems and component patterns align with experience strategy, content models, and system requirements • Review and guide design work to ensure usability, accessibility, and alignment with requirements and constraints • Collaborate with engineers and technical leads to ensure UX and content strategies are feasible and well-integrated into technical solutions • Participate in client workshops and presentations, clearly communicating experience decisions, tradeoffs, and rationale

• Own experience strategy end-to-end across complex digital projects • Lead stakeholder research, discovery interviews, and requirements gathering in ambiguous or politically complex environments • Synthesize user needs, business goals, policy constraints, and technical realities into clear, defensible experience strategy • Define experience principles, success criteria, and structural approaches that guide design and delivery • Develop and own UX artifacts including personas, user journeys, service blueprints, workflows, and information architecture • Define content strategy as part of the overall UX approach, focusing on structure, hierarchy, sequencing, and clarity • Create and document content models that support scalable, reusable, and accessible user experiences • Define UX and content strategies that account for underlying data models, CMS structures, system integrations, and technical constraints • Shape UX strategy for CMS-backed and data-driven digital systems, including public-facing experiences and supporting administrative or operational interfaces • Collaborate with UX/UI Product Designers to ensure design systems and component patterns align with experience strategy, content models, and system requirements • Provide strategic guidance and quality oversight throughout design and implementation • Collaborate with engineers and technical leads to anticipate risks and ensure strategies are feasible and sustainable • Lead or co-lead client workshops and presentations, clearly communicating recommendations, tradeoffs, and rationale