We are seeking a proactive and detail-oriented Customer Service Representative to support our fast-growing discount retail and online auction business. This fully remote role plays a critical part in ensuring an excellent customer experience while supporting operational reporting and auction accuracy. Our business operates in a high-volume, fast-paced environment where inventory moves quickly and customer expectations are high. The ideal candidate is comfortable handling time-sensitive inquiries, reviewing auction data, and supporting operational KPIs. Liquidity Services (NASDAQ: LQDT) operates the world’s largest B2B e-commerce marketplace platform for surplus assets, with over $15 billion in completed transactions to more than 6 million qualified buyers worldwide and 15,000 corporate and government sellers. It supports its clients’ sustainability efforts by helping them extend the life of assets, prevent unnecessary waste and carbon emissions, and reduce the number of products headed to landfills.

• Invoice Generation: Process high-volume daily/monthly invoices, ensuring charges align with customer contracts and service agreements. • Account Maintenance: Manage customer master files, ensuring accuracy for billing addresses, tax-exempt certificates, and payment terms. • Customer Inquiry Management: Respond promptly to a high volume of customer billing inquiries, providing clear explanations of charges, invoices, and payment processes. • Cross-functional Collaboration: Maintain proactive communication with external clients and internal teams to bridge payment gaps and clarify instructions for new accounts. • Relationship Building: Act as a professional point of contact to develop and maintain long-term trust with our customer base. • Departmental Support: Work closely with Sales and Customer Success teams to ensure billing instructions are seamless from the moment a deal is closed. • Dispute Resolution: Investigate billing errors or inquiries; issue credit memos or adjustments under the supervision of the Billing Manager. • Month-End Compliance: Assist in closing activities by ensuring all billable revenue for the period is accurately captured and reported.

• Coach agents to ensure productivity, quality and customer satisfaction objectives are met • Conduct one-on-one meetings with agents to evaluate performance against KPIs • Coach and develop agents to acquire and refine job skills through constructive feedback and ongoing training • Provide coaching, advice and guidance based on audit findings • Communicate company goals and metrics with team members to deliver high-level customer service • Hold regular team meetings as SME to review performance and provide guidance for continuous improvement • Participate in meetings, presentations, and special projects as assigned by management • Identify adverse performance trends and patterns and inform/advise Management • Summarize findings and recommendations and forward to supervisor for performance assessments • Monitor team performance against established metrics and KPIs • Escalate issues appropriately and in real-time including technical, performance, and HR issues • Assist with taking calls during periods of excessive call volume • Address performance and operational challenges as they arise • Provide input and assist with development of additional training or policy/procedure changes • Develop job aids and tools to assist agents in improving overall performance • Maintain comprehensive working knowledge of policies, procedures, and benefits across all business lines

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role offers the chance to deliver exceptional customer experiences in a fast-paced, high-volume environment. As a Customer Service Representative, you will manage inbound customer calls and inquiries while providing guidance, education, and solutions across a range of account-related matters. You will participate in a comprehensive training program to specialize in a specific brand, equipping you with the knowledge and tools to succeed. This position emphasizes professionalism, empathy, and clear communication while maintaining accurate customer records. You will have the opportunity to directly impact customer satisfaction and contribute to a supportive, results-driven team culture. The role is fully remote within eligible U.S. states, providing flexibility while remaining closely connected to your team. - Respond promptly to incoming customer calls, resolving questions and providing high-quality service. - Manage and respond to all customer inquiries, delivering accurate information and educating customers on products and services. - Handle tasks related to payment processing, payment plan creation, and other account management responsibilities to enhance the overall customer experience. - Maintain exceptional verbal and written communication, ensuring professionalism, clarity, and empathy in all interactions. - Keep customer accounts updated accurately and promptly to ensure data integrity. - Contribute to a positive team environment by following established processes and sharing insights that improve customer support. Qualifications - Prior experience in call centers or fast-paced customer service environments is preferred but not required. - Exceptional communication and active listening skills, with a proven ability to interact professionally and empathetically with customers. - Ability to manage multiple tasks and thrive in a high-volume, dynamic environment. - Comfortable learning and using new technologies, with experience working in a remote or distributed team environment. - Strong problem-solving skills and attention to detail, ensuring accurate handling of customer accounts. - Commitment to delivering outstanding customer service and continuous improvement. Benefits - Hourly compensation: $17.00 with potential eligibility for bonus programs. - Fully remote work for eligible states (AZ, IA, ID, IL, IN, MN, MO, NM, NV, UT, WI, WY). - Health, dental, and vision insurance, including mental health benefits. - 401(k) plan with matching contributions, including Roth options. - Paid time off and holidays to support work-life balance. - Paid parental leave and sabbatical programs (eligibility may vary). - Participation in DEI groups and employee recognition programs. - Charitable matching and paid volunteer day, plus additional employee perks. - Hybrid collaboration opportunities for eligible roles to foster team connection and strategic planning.