Director of Client Relationships CuraLinc Healthcare is seeking an experienced and energetic senior-level client success professional to directly manage business relationships with key employee assistance program (EAP) and wellness clients. The Director of Client Relationships is responsible for developing and implementing strategies related to retention and growth. CuraLinc Healthcare delivers transformative mental health care fueled by connectivity, marrying technology and personalized advocacy to support thousands of the world's best employers and millions of their employees throughout their mental health care journey. CuraLinc Healthcare is a service-driven organization whose employees are treated with professionalism and respect. We believe that "a chain is only as strong as its weakest link" and, therefore, look to hire high-performing professionals with outstanding experience, work ethic and character. We strive to provide all selected applicants with a smooth recruitment experience. Therefore, we ask that you complete an application for employment via curalinc.com/careers or this posting's easy apply. If you are selected for a position with CuraLinc, we will not ask for personal or financial information via email. Should you have any questions or concerns, please contact us via HR@curalinc.com. Primary Responsibilities - Manage the Business Relationship with a Defined Book of Large-Market Employer Clients - Provide Consultative Recommendations to Help Clients Maximize the Value of the EAP and/or Wellness Program(s) - Work with Client Plan Sponsor(s) to Develop Client-Specific Engagement Strategy for EAP and/or Wellness Program(s) - Evaluate and Refine all Aspects of Program Performance, Both Internally and Externally - Develop and Maintain an Understanding of the Role of CuraLinc's Product Suite within the Healthcare Benefits Landscape - Represent CuraLinc Healthcare in Client Presentations, Both Current and Prospective Clients Key Skills and Competencies - Excellent Presentation and Written Communication Skills - Strong Project Management and Organizational Expertise - Hard-Working, Results-Driven, Able to Work Autonomously in a Fast-Paced Environment - Proactive Approach to Job Responsibilities - Self-Motivated, Driven, Highly-Organized, Detail-Oriented Required/Minimum Qualifications - Seven (7) or More Years of B2B Account Management/Client Services Experience in Health Care, Employee Benefits or Insurance (EAP, Wellness/Wellbeing, Clinic, TPA, Carrier, Broker, PBM, Medical Mgmt., Health Technology, etc.) - Stable Employment History - BS/BA Degree - Proficiency within the Microsoft Office Suite This is a full-time, salaried role, located in the continental United States and Hawaii, and includes a robust benefits package, with 100% company-paid single tier medical coverage insurance, PTO, 401(k) with match, dental, vision, life, and disability insurance. CuraLinc is an Equal Opportunity Employer and does not discriminate on the basis of race, religion, color, sex, age, national origin or disability.

Description RevCycle's Healthcare Business Services business is growing, and we’re excited to welcome new team members! With over 30 years in business, we focus on developing our employees and helping them reach their full potential. Work remotely from an approved private home office location or from our Marshfield, WI office, with opportunities to start immediately or join a late-April training class. We rely heavily on TEXT MESSAGING throughout our selection and onboarding process. To ensure timely communication and faster consideration, make sure you opt in to text messages during your application and complete all required application steps. Position Summary: - Delivers exceptional and consistent customer experiences by demonstrating excellence in understanding and resolving requests with patience, empathy, compassion, and sincerity. Handles customer inquiries through inbound and outbound calls as well as written communication. - This position exists to effectively manage inquiries and concerns related to billing and insurance with the goal of offering payment options and facilitating the processing of payments. Customer Service Representatives will work in a company office or home office environment. They will operate with minimal management guidance to exceed Key Performance Indicators (number of calls handled/hr., successful payment resolution, and call quality). This role is expected to follow company and client policies, procedures, and applicable laws. Hours: Full Time, Mon-Fri 8:00 AM-5:00 PM CST (9:00 AM-6:00 PM EST) Benefits: - Paid Medical insurance includes personalized assistance to select from any qualified options in the marketplace. This enables you to select a plan which is most likely to enable you keeping coverage for things most important to you (i.e., Dr., clinic, meds). - Additional options for Dental/Vision, paid short-term disability and life insurance benefits. - Generous PTO (3 weeks per year) plus holiday pay and make-up time benefits begin within month three of employment - 401K - Company shares profits through an annual discretionary bonus which employees can deposit into either their personal account or into their 401k. Responsibilities and Duties: - Maintain perfect attendance during training for first six weeks of employment (unless pre-approved prior to start). - Responsibly and plan-fully use time off when accrued so that our customers can rely on you to be here for them as scheduled, with rare, unplanned absences. - Give full attention and focus to quality delivery of responsibility during scheduled hours of work just as if you were in the office. - Maintain and manage a secure and private and personal home office space free of distractions during working hours. - Operate with integrity, honesty and transparency in all work-related matters. - Personify and exemplify company Core Values and Strategic Anchors which include "Can Do, Selfless and Evolutionary" - Take calls from patients, law offices, insurance companies, and other outside facilities to resolve complex billing and insurance issues - Make outbound calls and take inbound calls from patients to resolve balances on accounts with a status that may be aging but has not been sent for collections - Answer complex billing and insurance questions (i.e. deductibles, co-insurance, co-pays, complex denials and charge disputes, claim resubmissions, eligibility issues, and coding disputes) - Review financial information and recommends payment options and/or assistance programs in accordance with client guidelines - Manage both common and challenging objections and concerns from consumers - Discuss and help consumer think through payment resources and makes necessary referrals to the client - Use required scripts/verbatims, skillfully navigating guidelines to maximize potential recovery on each call - Maintain working understanding of account requirements, leveraging related documentation and resources as needed - Independently and efficiently perform account documentation including notes and codes, making few errors and requiring minimal assistance - Skillfully work within multiple internal and client systems - May learn and perform other duties and responsibilities as assigned based on business needs Requirements Required Knowledge, Skills and Abilities: - Prior work experience on the phones in a call center and healthcare customer service setting is preferred - Familiarity with Artiva and Cerner Soarian application is preferred. EPIC is a plus. - Working knowledge of medical billing and coding is preferred, certifications welcome (i.e. AAPC Ahima, EPIC, eCN, Artiva, Cerner, FACS). - Prior work experience in a medical office and/or general understanding of health insurance is preferred - Able to communicate clearly, both verbally and in writing, and utilize proper grammar and telephone etiquette and provided electronic tools - Able to navigate multiple computer applications and databases - Moderate to advanced computer keyboard typing and navigation skill - Able to communicate on the phone and navigate multiple computer systems simultaneously - Able to overcome patient objections and obstacles to negotiate payment successfully - Reliable and responsible. Arrives on time and uses time productively and efficiently - Manages self effectively in a work from home environment, remaining focused on work and delivering required outcomes - Possesses and demonstrates professional judgement and operates with client business acumen. - Understands sensitive personal information (SPI) and sensitive consumer information (i.e., Protected Health Information (PHI)) and maintains confidentiality of this information - Able to use tools provided to compute basic math calculations using addition, subtraction, multiplication, division, and percentages - Self-motivation and committed to career success - High School Diploma or equivalent (i.e., GED) required - Prior supervisory experience is welcome in this growing company Work Environment: Employee works in a company office and/or home office and sits at a desk during regularly scheduled work hours. Employee will work with an online team utilizing screen monitoring and/or video conferencing. Employee answers and makes telephone calls using a computerized telephone; types on a standard keyboard; reads and comprehends information from a computer terminal and/or written resources. Employee may occasionally be required to stand or walk short distances along with bend or twist to access lower and higher desk drawers. Career Path Note: The Customer Service Representative is a fully trained production role in the organization. They are relied upon in all cases to meet and in most cases exceed stated KPIs, goals and objectives. Those who desire may find advancement as a team lead, or in a functional role. These opportunities have unique requirements which are detailed in the respective job descriptions. Employees are also encouraged to work with their department leadership, Human Resources and/or company leadership to discuss and work toward their career goals. Disclaimer: This job description provides a summary of essential job functions and required knowledge, skills, abilities, education, and experience. It may be modified at any time depending on the organization's needs. Management reserves the right to assign or reassign duties and responsibilities to this job at any time. The existence of this job description does not guarantee employment. It is understood that employment is “at will.”

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Works independently in a support role by following well-established workflows and procedures on routine work. Has substantial understanding of the job and applies company policies and procedures to complete tasks with little guidance or direction. Problems and issues faced are generally routine and solutions are clearly prescribed. Primary Responsibilities - Take and resolve calls/emails from clients and/or members, related to claims, billing, EOB, and coverages (including escalated and/or complex). - Process eligibility changes and/or orders replacement ID cards within carrier or benefits administration system, to include Employee Navigator and Ease. - Create activities and attach applicable documents within BenefitPoint, ensuring current and accurate data. - Support administrative work related to renewals, carrier implementation, and BenefitPoint data. - Setup and maintain accurate account details, contacts, and policy information in BenefitPoint. - Support individuals with individual coverages (not group) such as Medicare, medical, dental, vision, life, and disability, including renewal. Qualifications - Highly proficient knowledge of EB carriers and group insurance products, to respond to employee coverage and claims questions. - Highly proficient in navigating and working within various benefits administration solutions (Employee Navigator and Ease) and carrier portals (eligibility, ID Cards, Salary and Address changes, etc.). - Highly proficient in BenefitPoint and workflows applicable to Small Business and support service work. - Good communication skills, with the ability to communicate coverage questions to members. Requirements - Licensed or obtaining state life and health insurance license. - Associate or bachelor's degree preferred, but equivalent work experience would be considered. Physical Demands Office work involves working at a desk most of the time, using a stand-up/sit-down adjustable desk. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently to lift, carry, push, pull, or otherwise move objects. Typing, grasping, and repetitive motion typically is required every day, and walking and standing are required occasionally. Compensation This position is a remote position. The base salary for this position at the time of this posting may range from $57,518-71,052. Individual compensation varies based on job-related factors, including business needs, experience, level of responsibility, and qualifications. We offer a competitive benefits package and variable pay programs.

Master Plan Investment Group is a growing financial planning and investment management firm located in Hopewell, NJ. We are seeking a PERMANENTLY REMOTE Client Service Associate to join our team. We are seeking a Client Service Associate to assist in providing excellent service to our clients. If you want to join a team that is dedicated to their clients & staff and has created a culture of inclusion and success, this may be a good fit for you! Find out more about us at masterplaninvestmentgroup.com This position will be permanently remote. We will provide you with equipment to work from home, but you will be expected to have a workspace where you can work comfortably full time. This position is open to candidates in Eastern and Central time zones. Compensation: - Salary range of $65K-80K, commensurate with relevant experience - Quarterly bonuses up to 10% of salary - Great Work/Life Balance with a Monday-Friday Schedule - Health Insurance Stipend - 401(k) with 3% employer match, after 1 year of service - Generous Professional Development Budget - Professional, Fun, Motivating Atmosphere - Permanently remote position Responsibilities include: - Respond to client requests with timeliness and accuracy in mind - Assist Advisors with client meeting prep and follow-up tasks - Process account opening applications, transfer paperwork, money movements and/or other various industry specific administrative tasks - Update internal portfolio models using MorningStar and broker dealer model management system, when quarterly model updates are communicated. - Calendar Management for Financial Advisor(s) including client appointments - Prepare materials and support for retirement plan meetings - We are a team that is always striving to improve our processes and we ask our entire team to help identify areas where we can improve. We want your input to help this position better and better over time! Requirements: - 2 years of financial services experience and prior remote working experience - Adept and skilled with technology, 3rd party software, and the use of Microsoft Office products (Word, Power Point, Excel, Etc.) - Experience working with financial planning software (i.e., RightCapital, IncomeLab) and Morningstar - Ability to travel to our office in Hopewell, NJ for quarterly , for quarterly for internal strategic planning meetings, or semi annual at minimum Skills: - Series 7 and 66 (or 63 & 65) - Ability to prioritize tasks, problem-solve, and meet deadlines - Organization skills & attention to detail - Ability to anticipate client and advisor needs - Ability to work independently while prioritizing projects and managing your time - Ability to learn and implement new technology and software quickly - Ability to communicate well and work in a collaborative environment - Ability to follow office processes and policies related to office operations & client privacy The Process: Qualified candidates will start the process by having a 15-30 minute zoom interview conducted by our recruiting consultant. If there is ground to move forward, you will be required to fill out a Career History Form and if you are selected to advance, you will be invited for an interview with the firm. Qualified candidates will be asked to take assessments. We are an Equal Opportunity Employer.