• Contact and communicate with providers for medical record documentation • Respond to telephone inquiries promptly and professionally • Serve as liaison between providers and team members

• Resolve issues escalated from first-level support • Communicate and coordinate with L1 support and L3/development teams • Monitor system performance and stability • Sort, filter, and analyze system logs • Perform system recovery after failures • Maintain runbooks and technical documentation • Manage incidents: response, analysis, and post-mortems • Respond to on-call alerts, investigate issues, and escalate when necessary

Anticipated End Date: 2026-03-18 Position Title: Outreach Care Specialist I - CareBridge Job Description: Outreach Care Specialist I CareBridge Health is a proud member of the Elevance Health family of companies, within our Carelon business. CareBridge Health exists to enable individuals in home and community-based settings to maximize their health, independence, and quality of life through homecare and community-based services. LOCATION: This is a virtual eligible role. You should be within a reasonable distance from one of our offices. HOURS: 7:00a -4:00p CT (8:00a - 5:00p ET), Monday through Friday Virtual: This role enables associates to work virtually full-time, with the exception of required in-person training sessions (when indicated), providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless accommodation is granted as required by law. The Outreach Care Specialist I is responsible for ensuring that appropriate member treatment plans are followed on less complex cases and for proactively identifying ways to improve the health of our members and meet quality goals. Primary duties may include, but are not limited to: - Initiates and manages clinical referrals and orders including but not limited to: Specialists, Labs and Imaging Centers. - Coordinates follow-up care plan needs for members by scheduling appointments or enrolling members in programs. - Assesses compliance with medical treatment plans via telephone visits. - Identifies barriers to plan compliance and coordinates resolutions. - Identifies opportunities that impact quality goals and recommends process improvements. - Medical record audit support to support HEDIS/Star program goals - Coordinates identification of and referral to local, state or federally funded programs. - Recommends treatment plan modifications and determines need for additional services, in conjunction with case management and provider. - Coaches members on ways to reduce health risks. - Prepares reports to document case and compliance updates. - Participates in cross-functional teams on projects, initiatives, and process improvement activities. - Establishes and maintains relationships with vendors and/or agencies identified in appropriate contract. Required Qualifications - Requires a H.S. diploma or equivalent and a minimum of 1 year related experience; or any combination of education and experience which would provide an equivalent background. Preferred Qualifications - Certified nurse assistant or certified medical assistant and/or BS/BA degree in a related field preferred. - Minimum 1-year of referral management and/or care coordination is preferred. - Bilingual candidates preferred. - Microsoft Office proficiency (Word, Excel, PowerPoint & Outlook). - Experience with clinical systems (electronic medical record, care management or population health management). - Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or detailed information in a manner that others can understand, as well as ability to understand and interpret complex clinical information from others. Job Level: Non-Management Non-Exempt Workshift: 1st Shift (United States of America) Job Family: MED > Care Coord & Care Mgmt (Non-Licensed) Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

Position Title: Bilingual Travel Customer Service Representative Location: Remote – USA Start Date: May 2026 Position Type: Permanent, Full-Time Pay Range: $18.00 - $20.00 USD per hour This is a newly created permanent position Aspire Lifestyles delivers premium loyalty and customer service solutions for some of the world’s most recognized brands. Our agents play a key role in ensuring customers receive responsive, professional support while representing our clients with care and attention to detail. We are seeking highly skilled Bilingual Travel Customer Service Representatives (Spanish-English) to support global client programs and deliver world-class service to high-value customers. In this role, you will respond to inbound requests through phone, email, and chat, providing polished, timely, and accurate support related to lifestyle services, travel coordination, entertainment, dining, events, and loyalty program benefits. You will help create seamless, unforgettable experiences while representing some of the world’s most recognized brands. Why you will love working with us: · Competitive hourly rate + performance-based incentives · Full-time (40 hours/week), Fixed Schedules · Paid training · 401(k) Retirement Plan · Medical, Dental & Vision benefits · Paid time off · Remote Work from home opportunity · No sales required Your Role: What you will do: · Manage inbound customer requests through phone, email, and chat · Provide accurate and timely support for customer inquiries and service requests · Assist customers with travel-related or lifestyle loyalty program needs · Document interactions and manage cases within company systems · Collaborate with internal teams to ensure smooth service delivery · Maintain quality standards while meeting service and performance metrics The goal of this role is to provide a professional, seamless customer experience with every interaction. What we are looking for in a successful candidate: · A passion for helping customers and solving problems · Strong communication and interpersonal skills · The ability to multitask across multiple systems and requests · Attention to detail and strong time management · Comfort working in a fast-paced, performance-driven environment Experience: · Minimum 2 years of inbound, interactive customer service experience · Call center or high-volume service experience preferred · Hospitality, travel, or loyalty program experience is highly valued · Personal global travel experience is an asset · Experience with GDS (Amadeus, Sabre, Galileo etc.) is highly valued · Investigative mindset with a passion for creating extraordinary experiences Language Opportunities: We are currently hiring individuals who are fluent (verbal and written) in English and in one of the following languages: · Spanish · French · Mandarin · Cantonese · Portuguese Please note: Language placement may vary depending on the client program supported. Work Requirements: · Must be located in the USA · Ability to work a flexible schedule including evenings, weekends, and holidays · Have a private work-from-home environment with reliable hardwired internet · Ability to pass required background screening, including a drug screen Accessibility Commitment: Aspire Lifestyles is dedicated to providing accessible services to all individuals, including those with disabilities. Accommodations are available upon request throughout the selection process.