This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Claims Operations is currently seeking a full time claims call center associate to enter new claims in the claims management system application using information obtained from the policyholder or a Cincinnati agent during telephone interviews or from faxes received, and route calls for the Headquarters Claims department. The pay range for this position is $17.00-$18.00 hourly. The pay determination is based on the applicant’s education, experience, location, knowledge, skills and abilities. Eligible associates may also receive an annual cash bonus and stock incentives based on company and individual performance. Be ready to: - handle calls and aid in resolving inquiries from field representatives and external customers - enter claim information from calls into CMS - create and execute reports - route calls for the Headquarters Claims department - work on projects as requested - attend department training - portray a positive attitude through verbal and written communication and job performance - communicate with management to discuss development opportunities - show initiative in assisting other associates - strive to provide excellent service to internal and external customers Qualifications - excellent written and verbal communication skills - ability to resolve issues through research and communication with supervision and other associates - work efficiently to meet service level agreements - listen carefully and follow directions - type accurately and efficiently - perform routine daily tasks - input data entry accurately - strong customer service skills - experience with CMS and PMS is helpful - familiar with Microsoft® Word and Excel Requirements Shift: Monday- Friday 12-8:45 PM Benefits Your commitment to providing strong service, sharing best practices and creating solutions that impact lives is appreciated. To increase the well-being and satisfaction of our associates, we offer a variety of benefits and amenities. Company Description As a relationship-based organization, we welcome and value a diverse workforce. We grant equal employment opportunity to all qualified persons without regard to race; creed; color; sex, including sexual orientation, gender identity and transgender status; religion; national origin; age; disability; military service; veteran status; pregnancy; AIDS/HIV or genetic information; or any other basis prohibited by law. All job applicants have rights under Federal Employment Laws. Please review this information to learn more about those rights.

Position: Admissions Outbound Representative Location: Remote Company: Pompa Program About Pompa Program: Are you ready to join a highly motivated and rapidly growing team that is passionate about helping people with their health? Look no further than Pompa Program! Headquartered in Draper, UT and over 300 team members nationwide, we have an answer to many of the health issues that the world is facing today. We are a faith-based, mission-driven company who is on a mission to empower people to take control of their health and get their lives back. Our team is incredibly aligned, and we firmly believe in the body's amazing God-given ability to heal itself. If you share our passion for improving people's health and believe in the incredible potential of the human body, then apply to be a part of something truly special. About the role: Are you energized by outbound calling? Do you love the challenge of turning interest into action? Are you motivated by performance goals and meaningful conversations that truly impact lives? The Admissions Outbound Representative is a high-impact sales role focused on converting webinar registrants into engaged clients. You will be the first human connection prospective clients have with Pompa Program setting the tone for their experience and guiding them toward their next step in healing. This role is ideal for driven, persuasive professionals who enjoy structured outbound activity, thrive in a fast-paced environment, and take pride in hitting and exceeding measurable goals. You’ll combine consultative selling, empathy, and product knowledge to help prospects move from curiosity to commitment. Key Responsibilities: 1. Turn Interest into Action - Conduct outbound calls to webinar registrants and warm leads. - Reconnect prospects to the value of the webinar and their health goals. - Confidently introduce our toxicity test kit as a strategic next step in their journey. 2. Lead Consultative Sales Conversations - Ask thoughtful discovery questions to understand health concerns, motivations, and readiness. - Clearly communicate product benefits in a personalized and compelling way. - Address objections with confidence, empathy, and product knowledge. 3. Drive Conversions & Book Appointments - Secure toxicity test kit purchases during the call whenever possible. - Schedule follow-up consultations with Health Advisors. - Ensure prospects clearly understand the purpose and value of the next step. 4. Deliver a Seamless Client Experience - Accurately document all interactions in CRM. - Provide professional follow-up and reminders as needed. - Act as the bridge between Marketing and the Health Advisor team. 5. Own Your Numbers - Meet or exceed daily call volume targets. - Hit weekly and monthly conversion and scheduling goals. - Contribute feedback to improve messaging, targeting, and performance. What Success Looks Like - High outbound activity with consistent energy and professionalism - Strong conversion rates from webinar registrants to purchasers - Consistent scheduling of qualified consultations - Clear, accurate CRM documentation - A seamless and positive first impression of Pompa Program Who Thrives in This Role This role is for someone who: - Loves outbound sales and is not afraid of the phone - Feels energized by performance metrics and competition - Takes ownership of results - Believes in the product and the mission - Is coachable and constantly improving Qualifications: Required - 1+ year of outbound sales, admissions, or high-volume phone-based sales experience - Proven track record of meeting or exceeding sales or conversion goals - Strong verbal communication and objection-handling skills - Comfort with CRM systems and structured call processes - Ability to work independently in a remote environment Preferred - Experience in health, wellness, functional medicine, or mission-driven organizations - Experience converting webinar leads or warm marketing-generated leads - Familiarity with consultative sales frameworks - Prior experience working in a performance-based compensation environment Why Join Us? - Be part of a company that is transforming lives and empowering people to take control of their health. - Work with a team that is aligned, purpose-driven, and committed to making a real impact. - Competitive salary and benefits package. - PTO and paid company holidays. - Health, Dental, Vision, Life Insurance options. - Opportunities for professional growth and career advancement. - Remote work environment. Compensation Range: Base Pay: $14.70 per hour plus commission for On-Target Earnings (OTE): Potential total compensation between $85,000–$110,000 annually, including hourly pay and variable compensation. 3% Commission on cash collected on backend program closes. We are a rapidly growing company with a passionate team dedicated to making a difference in people's lives. If you are looking for a new challenge and an opportunity to make a difference, we encourage you to apply. Currently we are only open to remote employees residing in the following states: AZ, CT, FL, GA, ID, IN, KY, ME, MI, MN, MO, NC, NE, NM, OH, OK, SC, TN, TX, UT, VA, WY Pompa Program is an equal opportunity employer. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. Any information you submit to Pompa Program as part of your application will be processed per the Company’s privacy policy and applicable law. All Pompa Program interviews are conducted via video or phone. You will never be asked to download Microsoft Teams or interviewed by text. Pompa Program does not accept unsolicited resumes from employment agencies.

About ShyftOff ShyftOff is the workforce delivery platform that makes contact center operations radically simpler. We combine automation, analytics, and top global talent to help companies run high-performing support operations without the overhead. We’re scaling fast, backed by leading investors, and building the future of how work gets done. About the Role You’ll own the day-to-day experience of agents across our client programs—making sure they have what they need to show up confident, informed, and ready to perform. You’re the connective tissue between agents, operations, quality, and workforce management. When something’s off, you spot it early. When agents need help, you’re the first person they turn to. This is a hands-on individual contributor role in a remote environment. You’ll work across time zones, inside multiple client systems, and with teammates who move fast. If you thrive when things are dynamic and love making other people successful, this is your role. Who You Are You’ve spent 2–4 years in contact center operations, BPO, client services, or a related support environment—and you’ve seen enough to know what good looks like. You might have been a team lead, a QA analyst, a trainer, or a supervisor. What matters is that you’ve been close to agent performance and you understand what it takes to keep a floor running. You’re the person who built the FAQ before anyone asked you to. You noticed the pattern in agent errors before it showed up in the QA report. You asked “why are we doing it this way?” not to complain, but because you genuinely wanted to find a better way. You don’t wait for permission to improve things—you raise your hand, propose the fix, and follow through. Technology is a tool you lean into, not away from. You’re comfortable navigating LMS platforms, AI QA tools, ticketing systems, and client portals—and you pick up new platforms quickly because you’re curious about how things work. You don’t need to be an engineer, but you’re the person on the team who figures out the workaround before IT responds. You’ve worked remotely and you know what it takes to stay accountable without someone looking over your shoulder. You’re organized, you communicate proactively, and you’re comfortable managing responsibilities across multiple time zones. When things get hectic, you stay calm and keep people informed. Above all, you care about people. You get energy from helping agents succeed, and you take pride in being the person they trust when something goes wrong. What You’ll Do Keep Agents Engaged and Informed - Monitor and respond to agent questions across engagement channels in real time. - Post announcements, updates, and clarifications that keep agents aligned to campaign goals. - Surface trends and escalate emerging risks to operations, quality, and workforce management. Support Agents Inside Client Systems - Research issues, verify information, and resolve cases inside client platforms on behalf of agents. - Submit, track, and follow up on tickets to ensure agents aren’t left waiting. - Translate client-facing updates into clear, actionable guidance agents can use immediately. Turn Feedback into Action - Review QA results, agent feedback, and performance outliers to identify coaching opportunities. - Partner with operations and quality teams to schedule and document follow-up conversations. - Track themes over time and recommend updates to playbooks, knowledge bases, and training materials. Monitor Staffing and Service Levels - Keep real-time staffing data accurate and flag gaps or overstaffing before they impact service levels. - Coordinate with workforce management on absences, early outs, and intraday adjustments. - Support quick decisions that protect client SLAs. Get New Agents to Production - Guide agents through certification, nesting, and early production phases. - Track completion of training, assessments, and required checklists. - Be the go-to resource for new agents’ questions as they ramp up. ShyftOff values diversity and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

JOB PURPOSE: Shared Services Scheduling Specialist assists with scheduling in-house and external physician/specialist medical appointments for participants, coordinates necessary transportation, handles customer service issues, makes all arrangements for Aide Services/escorts and assists with other functions as needed. JOB RESPONSIBILITIES: - Schedule participants with their specialty appointments and medical appointments with their CBPCPs. - Make visit verification calls to confirm appointments and reschedule any cancellations. - Check the provider lookup, Liberty Dental website and the NVA list to schedule appointments with in-network providers, escalating any issues to management, and appropriate department. - Schedule SDR, post-fall, and HR/HI cases within 7 days of triggering. - Ensure that participants' charts reflect the most accurate information, such as cancelling appointments and updating service plans when necessary. - Ensure all authorizations and referrals are accurately faxed to the appropriate providers and facilities. - Communicate effectively with all participants to relay appointment information, and provide updates as needed. - Responsible for documenting all interactions and updates in a participants chart accurately and in a timely manner. - Processes requests for the release of health information. - Schedules provider follow-up appointments. - Documents all calls in internal systems. - Report any participant grievances reported by other DHC staff directly to the Grievances and Appeals department, as well as other disciplines involved. - Schedule CBPCP appointments. - Schedules all specialty consultations, including but not limited to psychiatry, podiatry, lab/home draws, and acupuncture. - Informs Participants via phone regarding all future appointments. - Identifies and partners with other departments to resolve complex participant inquiries. - Completes documentation regarding appointments in the organization's computer systems. - Responsible for the participant’s profile updates in all systems. - Performs consistently with the organization’s mission and philosophy. - Performs job responsibilities according to the organization’s policies. Seeks clarification when needed. - Assumes responsibility for assignments given, seeks supervision appropriately, and is accountable for work performance. Meets productivity guidelines. - Maintains proper documentation (updated, timely, legible) related to patient care. - Maintains HIPAA standards and confidentiality of PHI. - Serves as a role model for peers and colleagues. - Assumes responsibility for professional growth and development; maintains and upgrades professional knowledge and practice skills. - Treats other employees respectfully and facilitates an environment of teamwork. - Communicate with participants in a caring, helpful, considerate, and culturally sensitive manner. - Demonstrates a thorough understanding of participants’ needs and wants and attempts to anticipate and meet participants’ needs. - Utilizes service recovery techniques to resolve issues quickly and to the customer’s satisfaction. - Ability to manage multiple tasks and priorities in a fast- paced environment and adapt to changing priorities throughout the day. Weekly Hours: 40 Days: Monday to Friday Hours: We have different schedules available between 8:00 AM to 8:00 PM ET. Location: Full time Remote Salary Range: $40,000.00 - $44,000.00 – English Only $45,000.00 - $50,000.00 – Bilingual (Preferred Languages Spanish, Russian, Chinese, Bengali, Korean) QUALIFICATIONS: Education: Associate degree preferred, or equivalent relevant call center years of experience preferred. Experience: One to two (1-2) years of experience in customer services, quality, and or auditing experience. Additional Requirements: - Able to pass a typing test with at least 45 WPM. - Bilingual Requirement: Spanish, Russian, Chinese, Bengali, Korean - 1 – 2 years experience in customer service, quality, and/or auditing experience. - Ability to manage multiple tasks and priorities in a fast- paced environment and adapt to changing priorities throughout the day. - Excellent written and verbal communication skills. - Ability to thrive in a fast-paced environment and meet assigned deadlines. - Excellent organizational skills, accuracy, and attention to detail. - Ability to operate both independently and collaboratively as required. - Proficiency in Microsoft Office Suite, including Word, Excel, and Outlook. Remote Work & Equipment Requirements (Bring Your Own Device - BYOD) - This is a fully remote position. Employees are required to provide and maintain their own home office equipment that meets the organization’s technical, security, and connectivity requirements. - The organization does not provide company-issued equipment for fully remote roles outside of New York State. - Device Requirements Employees must have access to a modern personal computer that meets the following minimum standards: - PC or Mac desktop or laptop, manufactured within the last five (5) years - Supported operating system: - Windows-based devices must run the latest version of Windows - Apple devices must run the latest version of macOS - Ability to install and run required secure remote-access applications - Minimum system capability: - Processor: 3.0 GHz or faster - Memory: At least 8 GB RAM - Storage: Sufficient free disk space to support required applications - Display: Minimum screen resolution of 800 x 600 Internet & Workspace Requirements Reliable high-speed internet connection with minimum speeds of: - 25 Mbps download - 10 Mbps upload - Stable connection suitable for voice and system-based work - Wired Ethernet connection preferred - Private, quiet workspace that supports confidential conversations and HIPAA compliance - Employees must acknowledge that they have an alternative means of working in the event of power or internet service outages to ensure continuity of job responsibilities. Security Requirements - Device must have up-to-date antivirus and security protections - Operating systems must be configured to receive automatic updates - Employees must comply with all company security, confidentiality, and access protocols, including multi-factor authentication - Employees are responsible for maintaining their personal equipment and resolving any device or connectivity issues that may impact job performance. IT support may provide guidance but does not maintain personal devices. Home Office Equipment Reimbursement After completing six (6) months of continuous employment, employees in fully remote roles may be eligible for a one-time reimbursement of up to $600 for approved home office equipment expenses, including but not limited to: - Monitors - Office chairs - Desktop or laptop computers - Webcams or cameras - Battery backup or surge protection equipment Important notes: - This reimbursement is not provided upfront - Eligibility is subject to company policy, documentation, and approval - The reimbursement is non-recurring and does not constitute wages, salary, or ongoing compensation - Reimbursement availability may change based on business or policy needs Physical Requirements Individuals must be able to sustain certain physical requirements essential to the job. This includes, but is not limited to: - Standing – Duration of up to 6 hours a day. - Sitting/Stationary Positions – Sedentary position in duration of up to 6-8 hours a day for consecutive hours/periods. - Lifting/Push/Pull – Up to 50 pounds of equipment, baggage, supplies, and other items used in the scope of the job using OSHA guidelines, etc. - Bending/Squatting – Have to be able to safely bend or squat to perform the essential functions under the scope of the job. - Stairs/Steps/Walking/Climbing – Must be able to safely maneuver stairs, climb up/down, and walk to access work areas. - Agility/Fine Motor Skills - Must demonstrate agility and fine motor skills to operate and activate equipment, devices, instruments, and tools to complete essential job functions (ie. typing, use of supplies, equipment, etc.) - Sight/Visual Requirements – Must be able to visually read documentation, papers, orders, signs, etc., and type/write documentation, etc. with accuracy. - Audio Hearing and Motor Skills (Language) Requirements – Must be able to listen attentively and document information from patients, community members, co-workers, clients, providers, etc., and intake information through audio processing with accuracy. In addition, they must be able to speak comfortably and clearly with language motor skills for customers to understand the individual. - Cognitive Ability – Must be able to demonstrate good decision-making, reasonableness, cognitive ability, rational processing, and analysis to satisfy essential functions of the job. Disclaimer: Responsibilities and tasks outlined in this job description are not exhaustive and may change as determined by the needs of the company. We are an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, height, weight, or genetic information. We are committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. Salary Range (Min-Max): $45,000.00 - $50,000.00 – Bilingual (Preferred Languages: Russian, Chinese, Bengali, Korean) Centerlight Healthcare Systems is based in New York and currently hires employees in states where we are registered to do business. At this time we are able to consider candidates residing in the following states: - Alabama - California - Colorado - Connecticut - Florida - Georgia - Illinois - Indiana - Louisiana - Massachusetts - New Jersey - New York - North Carolina - Ohio - Oklahoma - Oregon - Pennsylvania - Puerto Rico - South Carolina - Texas - Utah - Virginia - Wisconsin