Ocean Bank

Overview The Customer Service Representative in the Banker Service Center (BSC) Department provides high-quality customer service and operational support by assisting customers with their banking needs through multiple touchpoints, including phone, email, secure online banking, and in-person interactions. This role is responsible for maintaining consistent connectivity to Ocean Bank’s phone system during scheduled hours and serving as a key support resource for customers, branches, and internal departments. Responsibilities The position supports daily BSC operations by handling account maintenance, reviewing documentation, processing wires, internal transfers, CD reinvestments and withdrawals, debit card requests, loan payments and advances, and responding to customer and internal service requests. The Customer Service Representative in the BSC Department actively manages tickets in the KACE queue in accordance with SLAs, ensures confidentiality of sensitive information, reports system downtime, and assists BSC Officers as needed. This role also serves as backup support for the Contact Center and provides administrative and operational assistance to ensure efficient, accurate, and timely service delivery across the bank. Qualifications Education/Experience: Requirements - High school diploma or equivalent. - 2+ years of banking experience, general office, administrative or related financial customer service experience in a financial institution. Combination of education and experience will be considered. Skills & Competencies - Must be self-motivated and detail oriented; ability to multitask and prioritize work in fast paced environment; ability to work in a team environment. - Must be able to work independently and manage time and tasks wisely. - Must be able to work a flexible schedule based on department needs. - Must be able to master the ability to handle confidential information. - Must be able to understand and implement job related policies and procedures. - Must possess good verbal and written communication skills, interpersonal and organizational skills. - Computer knowledgeable in MS Office Software, (Excel, Word, and Outlook, Power Point). Preferences - Jack Henry experience and knowledge of banking laws and regulations, such as the Bank Secrecy Act/AML and Patriot. Licenses/Certifications - None Job Posting Locations In this role you can work remote from Miami, Florida, United States

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The BSA Analyst II is responsible for identifying, investigating, and documenting potentially suspicious financial activity to ensure compliance with Bank Secrecy Act (BSA), Anti-Money Laundering (AML), and regulatory requirements. This role analyzes alerts generated by AML monitoring systems, CARFs, and 314(b) requests, as well as activity identified through manual reviews. This position additionally assists with special projects related to transaction monitoring, as directed by the Head of BSA or designee. - Conduct in-depth customer and transaction reviews using internal banking systems, public and internet-based research, and collaborate with internal stakeholders to determine whether account activity is consistent with expected customer behavior. - Based on investigative findings, recommend appropriate actions to BSA Management, including the preparation and filing of Suspicious Activity Reports (SARs) with FinCEN. - Perform ongoing monitoring of accounts with previously filed SARs, ensuring continued surveillance of unusual patterns or trends. - Partner with account officers to address KYC deficiencies, issue Requests for Information (RFIs), and maintain comprehensive case documentation. - Support strong investigative and compliance practices across the team. - Mentor and guide the BSA Analyst I team. Qualifications - Bachelor's Degree in Business Administration, Criminal Justice, or Finance. - 3+ years of BSA/AML Analyst experience in the banking industry. - Working knowledge of BSA monitoring software required. - Combination of education and experience will be considered. Requirements - Must be comfortable in shifting priorities. - Must have thorough understanding of general banking principles; thorough knowledge of federal regulations affecting AML, BSA and OFAC. - Must be able to work under tight deadlines and meet deadlines. - Must have good project and time management skills. - High quality service advocacy. - Must possess strong analytical, organizational, interpersonal, verbal and written communication skills. - Computer proficient in MS Office Software (e.g. Excel, Word, and Outlook). Job Posting Locations In this role you can work remote from Miami, Florida, United States.