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Making Numbers Make Sense
Triage Telephonic Nurse Case Manager
Location
Alabama
Posted
105 days ago
Salary
$66K - $67K / year
Seniority
Senior
Job Description
Triage Telephonic Nurse Case Manager
MDD Forensic Accountants
• Conduct initial triage and telephonic case management at the outset of Workers’ Compensation claims. • Perform clinical assessments of injured workers to determine appropriate medical care and treatment pathways. • Complete initial assessment and required three-point contact in accordance with State of Florida procedures and emergency protocols. • Develop an initial case management care plan based on clinical findings and information obtained from the injured worker, employer, and medical provider. • Identify potential causation concerns or barriers to recovery and document findings appropriately. • Facilitate communication between injured workers, employers, claims professionals, healthcare providers, and rehabilitation specialists. • Monitor treatment plans to ensure adherence to state-mandated treatment guidelines and evidence-based medical protocols. • Address initial return-to-work capabilities with injured workers and providers, documenting updates in the case management system. • Maintain accurate and timely documentation of all contacts, interviews, and medical information in the claims management system. • Identify opportunities for cost-effective medical management and appropriate utilization of services. • Educate injured workers and their families about recovery expectations and care plans. • Maintain strict patient confidentiality and compliance with state and federal healthcare regulations. • Serve as a patient advocate, ensuring quality care and adherence to ethical and regulatory standards. • Participate in quality assurance initiatives, committees, and department activities as required. • Assist with training claims staff on identifying medical case management opportunities, as needed.
Job Requirements
- Registered Nurse (RN) with an active and unrestricted state license
- Minimum of 3 years of clinical nursing experience (medical-surgical, orthopedic, neurological, ICU/CCU, occupational health, or related specialty).
- Workers’ Compensation case management experience preferred.
- Prior telephonic case management or triage experience preferred.
- Strong understanding of clinical documentation and patient advocacy principles.
- Strong clinical assessment and triage skills in a Workers’ Compensation or occupational health environment.
- Knowledge of Workers’ Compensation medical case management practices and treatment guidelines.
- Ability to identify barriers to recovery and develop appropriate care strategies.
- Excellent verbal and written communication skills, with the ability to work collaboratively with multiple stakeholders.
- Strong organizational and documentation skills with attention to detail.
- Ability to work independently and manage multiple priorities in a fast-paced environment.
- Proficiency with computer systems, case management software, and Microsoft Office applications.
- Commitment to high-quality patient care, confidentiality, and regulatory compliance.
Benefits
- Medical, dental, and vision plans to ensure your health and that of your family.
- A 401k plan with employer matching to help you build a secure financial future.
- Our time-off policies, including Discretionary Time Off (DTO) for exempt employees and Paid Time Off (PTO) package for non-exempt employees, reflect our commitment to promoting a healthy work environment.
- Paid holidays.
- Life insurance and both short-term and long-term disability plans, providing essential financial protection for you and your loved ones.
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