• Serve as the strategic liaison and operational anchor to the VP, Technology • Drive alignment and execution across strategic initiatives, team priorities, and operational rhythms via the Technology Business Office • Partner closely with internal teams, ETG leaders, and business partners to optimize effectiveness, ensure cohesion across ETG, and foster an inclusive, engaged culture

Where You’ll Work The purpose of Dignity Health Management Services Organization (Dignity Health MSO) is to build a system-wide integrated physician-centric, full-service management service organization structure. We offer a menu of management and business services that will leverage economies of scale across provider types and geographies and will lead the effort in developing Dignity Health’s Medicaid population health care management pathways. Dignity Health MSO is dedicated to providing quality managed care administrative and clinical services to medical groups, hospitals, health plans and employers with a business objective to excel in coordinating patient care in a manner that supports containing costs while continually improving quality of care and levels of service. Dignity Health MSO accomplishes this by capitalizing on industry-leading technology and integrated administrative systems powered by local human resources that put patient care first. Dignity Health MSO offers an outstanding Total Rewards package that integrates competitive pay with a state-of-the-art, flexible Health & Welfare benefits package. Our cafeteria-style benefit program gives employees the ability to choose the benefits they want from a variety of options, including medical, dental and vision plans, for the employee and their dependents, Health Spending Account (HSA), Life Insurance and Long Term Disability. We also offer a 401k retirement plan with a generous employer-match. Other benefits include Paid Time Off and Sick Leave. One Community. One Mission. One California Job Summary and Responsibilities As the Credentialing Specialist, you will be responsible for all credentialing activities associated with all IPAs and product lines managed by Dignity Health MSO. Every day you will manage daily credentialing operations, including resolution of non-responsive providers. You will also work collaboratively with Credentialing leadership, Medical Directors, Provider Relations Department, Contracting Department, health plans, providers, provider office staff, and other persons or businesses as necessary to ensure that all providers are properly credentialed according to NCQA and health plan standards. To be successful in this role, you will demonstrate a comprehensive understanding of credentialing regulations and processes, possess strong organizational and communication skills, and effectively manage complex administrative tasks to ensure provider compliance and efficient operational flow. - Attend ICE Credentialing Shared Audit Team Workshops and Teleconferences on a monthly basis to keep informed of current and changing credentialing requirements and standards. Relay information to QM & Credentialing Supervisor for implementation and updates to Policies and Procedures. - Coordinate transfer of initial provider credentialing application to Credentials Verification Organization (CVO). Monitor CVO performance of initial and recredentialing on a regular basis for evaluation and intervention, if necessary, to ensure compliance with internal credentialing time frame requirements for all IPAs - Collect re-credentialing applications and associated required documents from providers who are listed on the 3rd Recred Apps Sent Report posted on CVO website. Upon receipt, forward to CVO for processing. - Review all applications returned by CVO for accompanying documents and completeness. Request additional information from CVO or provider as needed. Reconcile monthly statement from CVO and forward to Finance Department with payment request. Notify CVO if statement is inaccurate and adjustments need to be made prior to forwarding to finance for payment. - Perform internal primary source verifications and full credentialing for those providers who are to be credentialed on a RUSH basis. RUSH status is to be determined by administration including CEO and Medical Directors. - Notify Provider Relations Department of need for site visits. Provide Site Visit Audit Tool and copies of Physician Office Policies and Procedures for Provider Relations to give to new providers at time of site visit. ***This position is work from home within California. Job Requirements Minimum Qualifications: - 3-5 years of experience in the healthcare industry required, preferably with experience in credentialing.- High School diploma or GED.- Strong written and verbal communication skills, excellent organizational skills, and proficient in Microsoft Word, Excel, and Microsoft Outlook.- Self-directed and able to work independently under tight time frames.- Able to interact with co-workers, managers, supervisors, and administrators in a manner that promotes a positive work environment Preferred Qualifications: - 1+ years of vocational or college coursework preferred.- Certified Provider Credentialing Specialist (CPCS) or Professional Medical Services Manager preferred. - Experience with Catcus preferred. - Experience with managed care credentialing strongly preferred.

Local or 100% Remote About Point ✨ Real Impact, Real People: Our mission at Point is to make homeownership more valuable and accessible. Your work directly helps homeowners access their wealth, achieve financial flexibility, and realize life changing goals. ✨ Funding: With over $175M raised from top investors like Andreessen Horowitz, WestCap, Greylock, and Prudential, we’re scaling fast! You have the opportunity to join us at a pivotal stage. ✨ Game-changing Product: We're building a category defining company in home equity. We’ve earned a 4.7 Trustpilot rating and an A+ from the BBB, a testament to the value we provide to our 15,000+ customers. ✨ Great Place to Work: Our employees love working here! We are a Certified Great Place to Work and a Fortune Best Workplaces in the Bay Area. ✨ Remote First Culture, Genuine Connection: Work from anywhere in the U.S., while staying closely connected through virtual collaboration, team gatherings, and a people-first culture. About the role We are seeking a motivated and detail-oriented Processing Manager to lead our Processing team within Home Equity Investments (HEI). This team is responsible for title review, curative resolution, and direct customer engagement with homeowners who have questions throughout the processing journey. As Processing Manager, you will oversee daily operations of the processing pipeline, ensure curative issues are resolved efficiently, and foster a best-in-class customer experience while protecting the company’s lien position. You will play a critical role in driving performance, scaling operations, and supporting revenue goals while ensuring a seamless homeowner experience. This position requires a strong balance of people leadership, operational discipline, and curative/title expertise, coupled with a keen focus on risk management and control frameworks that safeguard both customers and the business Your responsibilities Team Leadership & Oversight - Lead, coach, and develop a team of Processors responsible for title review, curative matters, and applicant communications. - Monitor individual and team performance against established SLAs, ensuring accountability for pipeline management and customer responsiveness. - Create a culture of ownership, collaboration, and continuous improvement. Operational Execution - Oversee day-to-day processing operations, ensuring timely and accurate resolution of curative issues (e.g., liens, trusts, probates, divorces, tax matters). - Partner cross-functionally with Account Management, Underwriting, Valuations, Closing, and Servicing to ensure seamless file handoffs and resolution of escalations. - Review and refine team procedures, controls, and reporting to ensure risk mitigation and regulatory compliance. - Manage pipeline health and proactively identify and address bottlenecks. Process & Technology Enablement - Partner with Product and Engineering to operationalize workflows and implement automation that increases team efficiency and scalability. - Identify and address process inefficiencies, ensuring corrective measures are implemented. - Establish and document best practices for title curative work, customer communication, and pre-closing preparation. Customer & Stakeholder Engagement - Serve as an escalation point for complex customer inquiries and curative challenges. - Collaborate with title agencies, external partners, and government offices to ensure accurate and timely information flow. - Partner with internal leadership to support company revenue and customer satisfaction goals. - Champion the customer homeownership journey by ensuring processes and communications are designed with the homeowner’s perspective in mind. About you - 1+ years of experience managing a processing, curative, or mortgage operations team preferred. - 3+ years of experience in mortgage processing, title curative work, or equivalent background in real estate/HEI operations. - Strong knowledge of mortgage/title curative issues (e.g., tax liens, probate, trusts, divorce decrees) and resolution practices. - Demonstrated ability to lead and motivate teams while balancing performance management and people development. - Strong organizational skills with proven ability to manage large pipelines in a deadline-driven environment. - Exceptional written and verbal communication skills; comfortable interacting with customers and cross-functional partners. - Proficiency with G-Suite/Microsoft Office; experience in paperless workflows. - Experience working with Product/Engineering teams to design or enhance operational processes preferred. - High level of adaptability, problem-solving ability, and attention to detail. Our benefits - Generous health benefits: We provide comprehensive medical, dental, and vision plans with options for flexible spending accounts (FSA) and health savings accounts (HSA). - Unlimited paid time off: Recharge with unlimited paid time off and 10 company holidays. - Flexible remote and onsite work: Our teams work from many different locations and time zones. We support fully remote work and also have an amazing in-person environment in our downtown Palo Alto, CA HQ. - Fully paid parental leave: Point will supplement state Paid Family Leave (PFL) so employees receive 100% of their regular base pay, plus two additional weeks of fully paid leave after state PFL ends. In states without PFL, Point offers up to 8 weeks of paid parental leave. In addition, employees also receive 4 weeks of fully paid transition time, during which you may work 2–3 days per week while receiving full base pay. - Equity: We offer meaningful equity because we believe in sharing the value you help create. Your contributions directly impact our growth, and your equity gives you a stake in our future success. - Financial wellness: We provide 401K retirement plans for employees as well as guaranteed life insurance and short- and long-term disability coverage. - Extra work/life benefits: We provide monthly stipends for internet, mobile plans, wellness perks, and a one-time home office reimbursement. Compensation at Point will be determined by skills, experience, and geographic location. Point has identified the expected annual base salary for this role at this level based on the market by tiers (Region | Location | Market Salary): - Tier 2 | Chicago, Austin, Denver, Boston, Washington DC, San Diego, Portland, Sacramento, Philadelphia, Los Angeles & Santa Barbara | $91,000 - Tier 3 | All other US metro areas | $81,000 This does not include any other potential components of the compensation package, including equity, benefits, and perks outlined above. At the launch of each position, we benchmark compensation to the appropriate role and level utilizing competitive compensation data from various data sources as references. At the offer stage, we use the signal we received from our interviews, coupled with your experience, location, and other job-related factors, to determine final compensation. Location Requirement: This is a remote position. However, candidates must reside in one of Point’s states of operation: AL, AZ, AR, CA, CO, CT, DC, FL, GA, IL, KS, KY, MA, MD, MI, MN, MO, NH, NV, NJ, NY, NC, OH, OR, PA, SC, TN, TX, UT, VA, WA, WI. Point is proud to be an equal-opportunity employer. We provide employment opportunities regardless of age, race, color, ancestry, national origin, religion, disability, sex, gender identity or expression, sexual orientation, veteran status, or any other protected class. Each individual at Point brings their own perspectives, work experiences, lifestyles, and cultures with them, and we believe that a more diverse team creates more innovative products, provides better services to customers, and helps us all grow and learn. California Consumer Privacy Act Notice

Direct hotel performance for a pre-determined portfolio within the Americas region supporting the RVP at priority hotels, markets and focus brands to improve the overall hotel metrics. Required to work in the field alongside the hotel, owner and operator teams to improve operational and commercial performance and build a culture of excellence on property. Clearly agreed strategies will be documented in the engagement center with regular follow-up to demonstrate impact and influence. Trusted relationships will be built to strengthen owner and operator confidence and drive engagement and participation in IHG programs and events. Strategic consulting, program leadership, and cross-functional coordination across IHG teams will ensure hotels achieve their Winning Metrics and deliver premium branded experience. The role models IHG Elevate behaviors by being ambitious in performance improvement and growth outcomes, showing courage to address difficult performance and compliance conversations, being caring through consistent support and coaching for owners and hotel teams, and being dedicated in follow-through, responsiveness, and measurable results. Your day to day Owner and hotel performance leadership - Collaborate with RVP to lead strategic business reviews with each owner/GM/management company to assess performance, set goals, and align on a prioritized annual plan across revenue, sales, operations, guest experience, and loyalty delivery. - Conduct recurring performance consulting meetings, on-site property visits and virtual calls to review results, remove barriers, and drive execution against agreed actions, use data and insights to guide decisions to improve guest facing metrics and owner returns (RevPAR/RGI, channel strategy, guest experience metrics, loyalty metrics, quality/compliance outcomes, SRR). - Create practical action plans with clear owners/GM accountabilities, timelines, and impact measures; track progress and course correct as needed. - Log all actions and follow ups into the Engagement center to provide a clear picture of hotel status. Cross-functional deployment and issue resolution - Triage portfolio needs and deploys specialist support (Revenue, Commercial Sales & Marketing, Operations Support, Food and Beverage) for complex issues; coordinate plans and ensure sustained execution. Prioritize bottom 30%. - Respond to owner and hotel leadership inquiries across standards, operations, commercial programs, tools and systems, and new initiatives; coordinate internally to bring timely resolution. Guest experience, operations, and quality/compliance performance - Drive measurable improvement in guest experience and service delivery through root-cause analysis, coaching, and operational playbooks and regional priorities aligned to brand standards and Winning Metrics. - Lead post quality inspection follow-up with hotels to address findings, mitigate repeat issues, and improve readiness for future evaluations. - Provide proactive guidance when hotels enter compliance processes or approach license-term milestones, support risk mitigation, recovery plans, and informed decision-making. Market Meetings and Hotel/owner engagement - Contribute to market meetings and owner/hotel forums to communicate strategy, share best practices, and accelerate portfolio-wide performance improvements. - Maintain strong awareness of all IHG interactions with assigned owners/hotels; act as the connector to ensure consistent, high-trust owner experience. New hotel openings, renovations, and change management - Partner with PIP, Plan Review, HOST/NHOP and Development to support openings, conversions, and renovations; ensure owners understand requirements, timelines, and risk points, and that execution stays on track. - Establish early relationships with new owners/project teams upon license execution and guide them through readiness activities and performance foundations. Owner growth with IHG - Identify growth signals within the portfolio (additional deals, conversions, renewals, multi-brand opportunities) and actively partner with Development by sharing qualified leads, owner goals, and market insights. - Strengthen retention by resolving friction points, improving performance trajectory, and reinforcing the IHG value proposition through consistent delivery and follow-through. What we need from you - Bachelors degree in Hotel Management, Business, Education, or a relevant field of work or an equivalent combination of education and work-related experience. - 4-7 years progressive work-related experience with demonstrated proficiency in customer service within the Service/Hospitality industry, specifically involving hotel operations and/or training. - Demonstrated expertise in hotel operations - Demonstrated understanding and knowledge of the laws and regulations for both State/Provincial and National. - Demonstrated expertise in commercial areas and platforms: revenue management, sales and marketing, channel strategy - Ability to collaborate/coordinate Specialists to direct services where most needed - Demonstrated clear, concise and succinct communication skills, including adapting both verbal and written communications to the needs and level of user, especially via phone and other virtual means of communication - Demonstrated knowledge of hotel systems, programs and training principles and procedures. - Demonstrated problem solving and time management skills. - Demonstrated attention to detail and ability to manage multiple tasks/clients required. - Demonstrate strong influencing skills - Ability to use AI, Excel, PowerPoint and Tableau Dashboards. Travel – 60% Location – Remote: **Candidate must reside in New York** The salary range for this role is $108,000.00 to $140,000.00. This role is also eligible for bonus pay (as applicable). We offer a comprehensive package of benefits including paid time off, medical/dental/vision insurance, 401K, and other benefits to employees. #LI-YM1 At IHG, we’ve made a promise. As one of the world’s leading hotel groups, we’re here to deliver True Hospitality for Good. Making our guests and colleagues feel welcome, cared for, recognised and respected – wherever they are in the world. Want to be part of the journey? Who we are At IHG Hotels & Resorts, we work together to deliver True Hospitality for Good on a global scale. With corporate offices and over 6,000 hotel destinations worldwide, a career at IHG is the perfect way to broaden your horizons. You’ll experience our unique culture and brilliant colleagues who will support and inspire you. With a host of corporate opportunities to choose from, wherever you are on your career journey, and whatever you want to achieve there’s Room for You at IHG. Over recent years, we’ve transformed our company. We have bold ambitions to drive performance and maintain our relentless focus on growth in order to be the hotel company of choice that guests & owners love. We are a hospitality business at our core and value connections and being together helps us foster a unique sense of belonging that also supports productivity. That’s why here at IHG, we give our colleagues flexibility and balance – working in a hybrid way, blending office and remote working collectively. We recognise that every role is different, that’s why leaders work with teams to determine how and when they collaborate. We provide a wide range of benefits designed to help you live your best work life. These include impressive room discounts across our many properties, recharge days and volunteering days throughout the year. Through our myWellbeing framework, we are committed to supporting wellbeing in your health, lifestyle, and workplace. We offer a unique and inclusive culture, where there is always Room for You to belong, grow and make a difference. Our mission is to welcome everyone and create inclusive teams where we celebrate difference and encourage colleagues to bring their whole selves to work. IHG Hotels & Resorts provides equal employment opportunities to applicants and employees without regards to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability, or any other category protected by applicable laws. We promote a culture of trust, support, and acceptance. Always welcoming different backgrounds, experiences, and perspectives.