• Manage project timelines, deliverables, and customer scope • Coordinate across teams and develop strong client relationships • Work closely with senior leaders for project success and customer satisfaction

• Serve as the primary contact between the sponsor and the organization at the project level. • Ensure escalation pathways adhered to internally and externally (Rules of Engagement – communication pathways). • On projects where the scope requires, ensure clear delineation in responsibilities and communication pathways for secondary project leads (such as lead in a specific region, lead for a specific vendor(s) or subset of delivery). • Drive and own the overall delivery of the cross-functional project (time, cost, quality). • Ensure financial stewardship at a project level by demonstrating an intimate understanding of the contract, resource alignment to budget, management of Out of Scope activity, drive the Con Mod process/negotiations and team execution to timelines. • Establish, communicate and manage customer expectations to achieve optimal delivery during the project. • Drive Risk Identification and Issue Resolution at project level (RBQM/RESOLVE). • Ensure project team compliance with organization policies, SOPs, ICH- GCP, regulatory and project specific requirements. • Act as a mentor. • Develop or contribute to process improvement initiatives.

Job Title: Senior Delivery Manager Location: 100% Remote - anywhere in the Continental U.S. Salary: $140,000/year Note: All advertised positions are salaried and full-time. About Us Friends From The City is a design, research, and engineering company focused on public impact. Our mission is to make digital interactions with government simple, intuitive, and accessible. That means removing barriers like confusing user flows, inaccessible content, and language limitations that prevent people from getting what they need. We build digital products using accessible design, rigorous research, and reliable code. About the Role Like most people in the United States, we count on public digital services to work when it matters. This includes enrolling in healthcare, applying for a small business loan, or renewing a driver’s license. But behind every service that works well is a team making smart, inclusive product decisions. As a Delivery Manager at Friends, you will own delivery for a team building a high-stakes public-facing platform used at government service locations worldwide. Your role is to keep delivery on track, manage risk before it becomes a problem, and make sure the client always knows where things stand.

Job Title: Senior Delivery Manager Location: 100% Remote - anywhere in the Continental U.S. Salary: $140,000/year Note: All advertised positions are salaried and full-time. About Us Friends From The City is a design, research, and engineering company focused on public impact. Our mission is to make digital interactions with government simple, intuitive, and accessible. That means removing barriers like confusing user flows, inaccessible content, and language limitations that prevent people from getting what they need. We build digital products using accessible design, rigorous research, and reliable code. About the Role Like most people in the United States, we count on public digital services to work when it matters. This includes enrolling in healthcare, applying for a small business loan, or renewing a driver’s license. But behind every service that works well is a team making smart, inclusive product decisions. As a Delivery Manager at Friends, you will own delivery for a team building a high-stakes public-facing platform used at government service locations worldwide. Your role is to keep delivery on track, manage risk before it becomes a problem, and make sure the client always knows where things stand.