• Manage multiple aspects of clinical studies working under the guidance and direction of the Clinical Program Lead. • Accountable for the delivery of project(s) to achieve agreed timelines, scope, quality, and budget. • Perform oversight of CRO and auxiliary vendors; identify risks and broker solutions. • Provide support and oversight managing the creation, maintenance and close out of TMF activities. • Ensure appropriate escalation of enrollment, site activation and data collection milestones. • Support the clinical team to ensure the completeness of clinical protocol, investigator brochure, informed consent forms, clinical study reports and case report forms. • Ensure site monitoring reports are accurate and thorough, reviewed on a regular basis and that metrics are adhered to. • Support database lock by ensuring appropriate oversight of sites and by participating in data review/reconciliation efforts. • Coordinate with Clinical Supply Chain regarding drug forecasting and supply of drug product to sites. • Establish and maintain effective communication and collaboration with functional area peers to meet study/program objectives and support goals. • Lead or co-lead department initiatives to support an expanding organization. • Travel may be required (10% – 15%).

Telehealth Triage Nurse (Remote) Full Time 0.8 - 1.0 FTE Must have compact nursing license + CA licensure preferred Fonemed is recruiting full time remote Registered Nurses to join our team! We are looking for experienced and dependable Registered Nurse who are dedicated to providing quality nursing care to patients. If you are a Registered Nurse who is looking for a challenge and a company who values you, apply today! Position Overview Our nurses provide telephone triage and health advice to callers across the United States remotely from the comfort of their own home using world renowned Schmitt-Thompson protocols and provide nursing care advice virtually to patients. Calls received can vary greatly in subject matter and complexity. In addition to triage calls, we receive questions requesting information on medical conditions, medications, diagnostic tests, etc., and provide patient support through addressing their medical questions and concerns. Registered Nurses must be attentive and engaged listeners who have strong critical thinking and clinical assessment abilities and are able to make decisions independently and document clear clinical data. All calls are documented electronically, and all telephone encounters are recorded. Role Responsibilities - Provide telephone triage and advice to callers to assist them in making timely medical decisions - Exercise clinical judgement in combination with utilization of protocols to arrive at the appropriate disposition to provide timely and accurate level of care to patients - Promptly complete confidential medical records as per company documentation standards - Provide clear and concise information and direction during patient encounters Expectations of Nurse - Full time work with a commitment of 32-40 hours per week and the opportunity to pick up additional shifts when available at your own discretion - Private HIPAA compliant home office with high-speed internet connectivity (wired/ethernet highly recommended) - Must be able to provide own computer equipment (computer or laptop, second monitor, keyboard, mouse, wired USB headset and high-speed internet) - Participation (via telephone or video) in staff meetings - Full compliance with FONEMED policies and procedures, including HIPAA privacy requirements Scheduling and Licensure - Full time work with a commitment of 32-40 hours per week and the opportunity to pick up additional shifts when available at your own discretion - Shift work type schedule that could include mornings, days, evenings, nights, weekends, holidays and occasional split shifts - Our current major hiring need is for shifts that would fall between 06:00am ET and 22:00pm ET daily. Please note that we are not able to offer a set schedule at this time, your schedule would vary week to week - Work every other weekend, option to work additional weekends also available - Must possess a compact nursing license and a California license would be an asset Qualifications and Experience - Completion of a recognized Nursing program - Minimum 3 years of recent clinical experience as a Registered Nurse, preferably in areas such as ER/Urgent Care, Adult, Pediatric, OB/GYN, Orthopedic, Ambulatory Care, Home Health, or ICU - An active license in CA is required, along with active compact license in your home state. - Active licensure in all 50 states would be an asset or the willingness to obtain licenses at the company’s request - Previous telephone triage experience using electronic triage software and computerized medical protocols will be considered an asset - Experience using the Barton Schmitt/David Thompson guidelines will be considered an asset - Strong communication skills - Strong clinical assessment skills - Strong computer skills within a Windows environment and keyboarding ability - Bilingual English/Spanish will be considered an asset Why Work With US: With over 25 years in the telehealth industry servicing clients across North America, Fonemed prides itself on providing outstanding client experience and practicing a culture of care in everything we do. We are a growing company who values our greatest resource - our people! We provide a collaborative company culture and a welcoming team. If you are looking for an opportunity to practice your nursing skills from home and work for company that values you, apply today Fonemed is an equal opportunity employer and is committed to diversity. We appreciate the interest of everyone who applies for the position, however only those selected for an interview will be contacted. Please visit our website at www.fonemed.com

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Help us elevate our member care to a whole new level! Join our Aetna team as an industry leader in serving dual eligible populations by utilizing best-in-class operating and clinical models. You can have life-changing impact on our Dual Eligible Special needs Plan (D-SNP) members, who are enrolled in Medicare and Medicaid and present with a wide range of complex health and social challenges. With compassionate attention and excellent communication, we collaborate with members, providers, and community organizations to address the full continuum of our members' health care and social determinant needs. Join us in this exciting opportunity as we grow and expand D-SNP to change lives in new markets across the country. The Transition of Care Coach is responsible for care coordination of our members who are experiencing a significant change in health status which has resulted in the necessity of an emergency department visit, inpatient, skilled nursing, or rehabilitative stay. The TOC Coach ensures the member experiences a seamless transition to their next care setting and facilitates post-discharge goal attainment by: - Completing post-discharge questionnaire, which may be market specific. - Providing comprehensive discharge planning. - Ensuring the member has filled/received their medication(s) and has an understanding on how to take their ordered medications. - Providing benefit education. - Providing clinical assistance to determine appropriate services and supports due to member’s health needs (including but not limited to: Prior Authorizations, Coordination with PCP and Specialty providers, Condition Management information and education, Medication management, Community Resources and supports). - Evaluating health and social indicators. - Identifying and engaging barriers to achieving optimal member health. - Using discretion to apply strategies to reduce member risk. - Presenting cases at case conferences for multidisciplinary focus to benefit overall member management. - Facilitating overall care coordination with the care team to ensure member achieves optimal wellness within the confines of the member’s condition(s) and abilities to self-manage. - Coordinating post-discharge meal delivery, assisting with securing DME, and helping to ensure timely physician follow-up. - Understanding Payer/Plan benefits, policies, procedures, and can articulate them effectively to providers, members, and other key personnel. - Updating the Care Plan for any change in condition or behavioral health status. Our TOC Coaches are frontline advocates for members who cannot advocate for themselves. The TOC team will review prior claims to address potential impact on current case management and eligibility status. Assessments and/or questionnaires are designed to use a holistic approach to identify the need for a referral to clinical resources for assistance in functionality. Responsibilities - Responsible for completing outreach cadence calls and post-discharge questionnaires within required compliance driven timelines. - Utilizes weekly and daily reporting to identify utilization for the purpose of reducing Emergency Department Utilization and 30-day hospital readmissions. - Follows members identified as inpatient in hospitals (whether planned or unplanned admission) and then throughout the subsequent care continuum until member can return to prior level of functioning in the community. - Facilitates Interdisciplinary Care Team Meetings with Social Services, Care Management, PCP and other key players to discuss service needs and support safe transitions. Qualifications - 2+ years LPN nursing experience. - Proficiency in Microsoft Word, Excel, and Outlook. - LPN License. Requirements - 3+ years LPN nursing experience (preferred). - Self-motivated, energetic, detail-oriented, highly organized, tech-savvy Licensed Practical Nurses. - Discharge planning experience. - Ability to multitask, prioritize, and effectively adapt to a fast-paced changing environment while providing outstanding care. - Effective verbal and written communication skills. - Bilingual a plus! Education - Required: H.S. or Equivalent - MUST be an LPN. - Preferred: Associate's Degree, Bachelor's Degree. Benefits - Affordable medical plan options. - 401(k) plan (including matching company contributions). - Employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. Pay Range The typical pay range for this role is: $22.40 - $48.67. This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Outreach Care Specialist II is responsible for ensuring that appropriate member treatment plans are followed on moderately complex cases and for proactively identifying ways to improve the health of our members and meet quality goals. - Initiates and manages clinical referrals and orders including but not limited to: Specialists, Labs and Imaging Centers - Coordinates follow-up care plan needs for members by scheduling appointments with specialists or enrolling members in programs. - Assesses compliance with medical treatment plans via telephone or through on-site visits. - Identifies barriers to plan compliance and coordinates resolutions. - Identifies opportunities that impact quality goals and recommends process improvements. - Medical record audit support to support HEDIS/Star program goals - Coordinates identification of and referral to local, state or federally funded programs. - Coaches members on ways to reduce health risks. - Prepares reports to document case and compliance updates. - Establishes and maintains relationships with agencies identified in appropriate contract. - Participates in cross-functional teams on projects, initiatives, and process improvement activities. - Establishes and maintains relationships with vendors identified in appropriate contract. Qualifications - Requires a H.S. diploma or equivalent and a minimum of 3 years of related experience; or any combination of education and experience which would provide an equivalent background. - 2+ years of referral management and/or care coordination preferred. - BS/BA degree in a related field preferred. - Bilingual candidates preferred. - 3+ years of experience in healthcare industry preferred. - Certification/licensure in clinical or healthcare related field (i.e., Certified nurse assistant/medical assistant) with at least 2 years of patient-facing experience preferred. - 3+ years of experience with EMR, medical records or patient-facing interaction in any healthcare environment preferred. - 1+ years of clinical quality (HEDIS/Stars), and clinical data collection, abstraction or validation preferred. - Microsoft Office proficiency (Word, Excel, PowerPoint & Outlook) preferred. - Experience with clinical systems (electronic medical record, care management or population health management) preferred. - Excellent verbal and written communication skills; ability to speak clearly and concisely, conveying complex or detailed information in a manner that others can understand, as well as ability to understand and interpret complex clinical information from others preferred. Requirements - Job Level: Non-Management Non-Exempt - Workshift: 1st Shift (United States of America) - Job Family: MED > Care Coord & Care Mgmt (Non-Licensed) Benefits - Market-competitive total rewards including merit increases, paid holidays, Paid Time Off, and incentive bonus programs. - Medical, dental, vision, short and long term disability benefits. - 401(k) + match. - Stock purchase plan. - Life insurance. - Wellness programs and financial education resources.