About EverService Holdings, LLC: EverService is a global provider of tech-enabled business solutions for companies of all sizes, helping them to grow and scale with digital marketing, website design & development, scheduling & booking services, 24/7 answering services, inbound & outbound sales, live virtual receptionists, client & patient intake, and IT services. The company focuses on end-to-end solutions specialized for the legal, medical, home services, retail and technology industries integrated with clients’ CRM, EHR and operational systems. Summary of Position: We are seeking a Director of Client Success to join our dynamic legal marketing team at a leading digital marketing agency specializing in the legal industry. In this role, you will be responsible for handling complex client issues and ensuring timely and effective resolution. Your primary focus will be to manage escalations, maintain high client satisfaction, and ensure our digital marketing services continually meet the high standards we set for ourselves and our clients. You will play a critical role in supporting our mission to help our clients grow their client base, increase online visibility, and navigate the specialized challenges of legal advertising compliance through innovative and data-driven digital marketing solutions. Key Responsibilities: - Act as a strategic advisor for clients by identifying business and digital marketing opportunities, determining strategy, and executing plans - Proactively de-escalate client concerns and complaints stemming from campaign results, performance metrics, or relationship challenges - Investigate and resolve digital marketing campaign issues efficiently and completely, ensuring a satisfactory outcome for all parties involved - Maintain clear, professional, and empathetic communication with clients throughout the escalation process while providing regular updates and follow-up as needed - Collaborate with relevant teams to implement process improvements that enhance service quality and prevent future escalations - Work closely with Customer Support, Sales, and Digital Marketing and other teams to gather information, resolve issues, and provide insights into potential systemic problems - Develop and maintain detailed records of escalated issues, resolutions, and client feedback - Generate regular reports on escalation trends and resolution effectiveness for management review - Assist in developing training materials and resources for clients to help them better understand our services and avoid common issues - Monitor client interactions and ensure adherence to company policies and best practices - Provide feedback and recommendations for improving service delivery

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Enhanced Service Specialist I role is responsible for managing complex enrollment processes, maintaining accurate client records, and serving as a key liaison between clients, carriers, and internal teams. The role requires basic knowledge of employee benefits, strong problem-solving skills, and the ability to work independently in a fast-paced environment. The Enhanced Service Specialist I will assist with escalated client issues, assist other associates, including offshore vendor, and contribute to process improvements. Key Responsibilities - Advanced Enrollment Management: - Process and oversee complex enrollment requests, ensuring accuracy and efficiency in benefit administration. - Assist Account Managers by gathering client data (e.g., client questionnaires, census data), creating cases in Salesforce, and ensuring smooth processing in carrier portals. - Manage new hire enrollments, terminations, and benefit changes, in Ease and EE Navigator, including handling exceptions and discrepancies. - Conduct audits for associates and vendor to ensure enrollment changes are processed accurately. - Follow up with carriers regarding enrollment, terminations, billing discrepancies, and paid to date status. - Maintain and update client records in Salesforce, Ease, and EE Navigator. - Client Communication: - Provide enrollment and open enrollment, and renewal status updates to Account Managers and clients. - Serve as an escalation point for complex client inquiries and resolve issues efficiently. - Respond promptly to client inquiries, ensuring clear communication and resolution timelines. - Foster and maintain strong relationships with clients and carriers. - Collaboration & Team Support: - Participate in cross-functional projects and initiatives aimed at improving team performance and service delivery. - Proactively identify potential client issues and develop solutions to mitigate risks and enhance service quality. - Maintain a client-first approach, ensuring satisfaction and long-term retention. Qualifications - Minimum of a High School Diploma; advanced education or degree preferred. - 1 year of experience in employee benefits products such as (group health, dental, vision, life, and worksite) is preferred. - Proficiency in using Microsoft Office suite and CRM systems (Salesforce), Ease, and EE Navigator. - Strong verbal and written communication skills. - Excellent customer service and relationship building skills. - High attention to detail and problem-solving abilities. - Ability to manage high workloads and prioritize effectively in a fast-paced environment. - Strong problem-solving, decision-making, and critical thinking skills. Requirements - Remote work is permitted, with occasional in-office attendance required for meetings, training, and team collaborations. - Full-time position, Monday to Friday, with overtime during peak periods, holidays, and weekends as requested. Compensation - Hourly Range: $20.44 - $23.00 per hour. - Actual compensation may vary from posting based on work experience, education, and/or skill level. - The hourly or salary range is the range Warner Pacific in good faith believes is the range of possible compensation for this role at the time of this posting. - The Company may ultimately pay more or less than the posted range. - This range may be modified in the future. Benefits - Market-competitive benefits that include merit increases, paid holidays, Paid Time Off, medical, dental, vision, short- and long-term disability benefits, 401(k) + match, and life insurance.

🌟Client Liaison - Disability Benefits– Remote - Anywhere in the US 🌟 Work from anywhere while making a real impact! Why you’ll love this role: ✅ 100% remote – work from your favorite spot ✅ Make a real impact on employees’ lives ✅ Join a team that’s passionate, supportive, and fun The Client Liaison — Disability Benefits supports assigned clients by managing disability benefit workflows and resolving client inquiries. This role conducts root cause analysis, recommends solutions, and collaborates with cross-functional teams to ensure effective and timely issue resolution. ✅ Bring your energy, expertise, and ambition. Apply now and let’s make success happen together! Why Crawford? Because a claim is more than a number — it’s a person, a child, a friend. It’s anyone who looks to Crawford on their worst days. And by helping to restore their lives, we are helping to restore our community – one claim at a time. At Crawford, employees are empowered to grow, emboldened to act and inspired to innovate. Our industry-leading team pioneers new solutions for the industries and customers we serve. We’re looking for the next generation of leaders to take this journey with us. We hail from more than 70 countries and speak dozens of languages, reflecting the global fabric of the audience we serve. Though our reach is vast, we proudly operate as One Crawford: united in purpose, vision and values. Learn more at www.crawco.com. When you accept a job with Crawford, you become a part of the One Crawford family. Our total compensation plans provide each of our employees with far more than just a great salary - Pay and incentive plans that recognize performance excellence - Benefit programs that empower financial, physical, and mental wellness - Training programs that promote continuous learning and career progression while enhancing job performance - Sustainability programs that give back to the communities in which we live and work - A culture of respect, collaboration, entrepreneurial spirit and inclusion Crawford & Company participates in E-Verify and is an Equal Opportunity Employer. M/F/D/V Crawford & Company is not accepting unsolicited assistance from search firms for this employment opportunity. All resumes submitted by search firms to any employee at Crawford via-email, the Internet or in any form and/or method without a valid written Statement of Work in place for this position from Crawford HR/Recruitment will be deemed the sole property of Crawford. No fee will be paid in the event the candidate is hired by Crawford as a result of the referral or through other means.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Looking for more than just a job? AO Globe Life offers recent graduates the chance to build a meaningful career from day one. This opportunity combines mentorship, professional development, and real-world business experience in a fully remote environment. In this role, you’ll work directly with individuals and families who have requested information about supplemental benefits. You’ll guide them through their options while developing valuable skills in communication, client consulting, and digital relationship management. Whether your background is in Business, Communications, Psychology, Marketing, or another people-focused field, this opportunity provides the structure and support to build a long-term career. Day-to-Day Responsibilities - Connect with clients through scheduled virtual consultations using Zoom - Learn to assess each client’s unique needs and financial protection goals - Present tailored benefit solutions in a clear and professional manner - Guide clients through the enrollment process and provide follow-up support - Maintain organized digital records and documentation - Participate in team meetings, mentorship sessions, and professional development programs Qualifications - Strong communication and active listening skills - A proactive mindset with a willingness to learn and grow - Authorization to work in the United States - Windows-based laptop or desktop computer with webcam capability - Reliable internet connection Benefits - Fully Remote Work Environment: Work from anywhere in the United States with flexible scheduling. - Comprehensive Training & Mentorship: Hands-on support from day one including onboarding, licensing assistance, and coaching. - Performance-Based Weekly Income: Commission-based pay structure with additional bonuses and growth opportunities. - Career Advancement Opportunities: Clear pathways into leadership, mentorship, and management roles. - Supportive Team Culture: Join a mission-driven environment that values collaboration, mentorship, and long-term success. Company Description For more than 70 years, AO Globe Life has served working-class families by providing supplemental benefits that help protect their financial futures. The organization partners with unions, credit unions, and veteran groups nationwide while offering stable remote career opportunities focused on service, mentorship, and professional growth. Ready to Start Your Career? If you are ready to build a career that offers flexibility, purpose, and long-term opportunity, we encourage you to apply and explore joining AO Globe Life.