This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This senior leadership role is responsible for driving operational excellence and portfolio performance across corporate programs focused on volunteer engagement and consulting initiatives. The Vice President, Corporate Programs will translate strategic priorities into scalable, repeatable execution, ensuring high-quality delivery, margin protection, and cross-functional alignment. You will partner with development, finance, and global network teams to implement systems, tools, and processes that maximize revenue and impact. This role also serves as an external-facing leader, supporting business development, complex client pitches, and strategic relationship management. Ideal candidates will have deep expertise in corporate social impact, employee volunteerism, and portfolio management, along with strong financial acumen and executive presence. You will lead and mentor teams, optimize operations, and contribute to thought leadership within the organization and industry. - Translate strategic priorities into operational plans, driving day-to-day portfolio health across Activation and Consulting & Insights. - Oversee KPIs including revenue, margin, delivery quality, and partner satisfaction; lead portfolio reviews and capacity planning. - Manage annual operating budgets, quarterly reforecasting, and variance analysis in partnership with Finance. - Support business development by ensuring operational feasibility of complex, multi-year corporate engagements and pitches. - Serve as an executive escalation point for partner or program issues, mitigating risks that affect satisfaction, renewals, or profitability. - Lead, coach, and develop direct reports, building a culture of accountability, high performance, and succession readiness. - Standardize operational processes, playbooks, and tools to ensure consistent, high-quality program delivery. - Represent the organization externally with corporate clients, prospects, and global affiliates to advance programs and partnerships. Qualifications - 10+ years of progressive leadership experience in corporate programs, program management, consulting, or related fields; nonprofit and corporate partnership experience preferred. - Proven ownership of portfolio-level performance, including P&L or margin accountability, revenue forecasting, and capacity planning. - Demonstrated experience structuring and closing multi-year, revenue-generating corporate engagements. - Track record managing enterprise-level corporate accounts with multi-stakeholder scope. - Strong financial acumen, budgeting, and experience partnering with Development or Sales teams for business growth. - Expertise in corporate social impact, employee volunteerism, and community engagement strategy. - Exceptional communication and executive presence; ability to influence internal and external senior stakeholders. - Experienced in team leadership, coaching, and scaling high-performing teams. - Proficient in Microsoft Office; knowledge of CRM (Salesforce), project management tools (Asana), and analytics/visualization tools is a plus. - Ability to occasionally travel overnight (10-15%). Benefits - Competitive annual salary: $125,000–$145,000. - Fully remote U.S. location, with flexibility in Eastern or Central time zones. - Comprehensive health coverage including medical, dental, vision, and life insurance. - Long-term and short-term disability coverage. - 403(b) retirement plan with employer match. - Paid time off: 18 PTO days, 10 holidays, plus December 25–January 1 closure. - One day of volunteer time off per month. - Opportunities for professional growth in a fast-paced, mission-driven environment.

About Us Hippocratic AI is the leading generative AI company in healthcare. We have the only system that can have safe, autonomous, clinical conversations with patients. We have trained our own LLMs as part of our Polaris constellation, resulting in a system with over 99.9% accuracy. Why Join Our Team Reinvent healthcare with AI that puts safety first. We’re building the world’s first healthcare‑only, safety‑focused LLM — a breakthrough platform designed to transform patient outcomes at a global scale. This is category creation. Work with the people shaping the future. Hippocratic AI was co‑founded by CEO Munjal Shah and a team of physicians, hospital leaders, AI pioneers, and researchers from institutions like El Camino Health, Johns Hopkins, Washington University in St. Louis, Stanford, Google, Meta, Microsoft, and NVIDIA. Backed by the world’s leading healthcare and AI investors. We recently raised a $126M Series C at a $3.5B valuation, led by Avenir Growth, bringing total funding to $404M with participation from CapitalG, General Catalyst, a16z, Kleiner Perkins, Premji Invest, UHS, Cincinnati Children’s, WellSpan Health, John Doerr, Rick Klausner, and others. Build alongside the best in healthcare and AI. Join experts who’ve spent their careers improving care, advancing science, and building world‑changing technologies — ensuring our platform is powerful, trusted, and truly transformative. About the Role As the Vice President of Customer Success at Hippocratic AI, you will be responsible for building and then leading high-performing teams that drive customer satisfaction, retention, and expansion. You will design and establish the systems and processes for recruiting, onboarding, enablement, and operational performance. You will ensure our customers achieve maximum value from our solutions while building deep, trusted relationships with key stakeholders. This role will report directly to our Chief Customer Officer and play a critical part in shaping the overall customer experience strategy as we scale. What You'll Do - Team Building: Partner closely with the Talent Acquisition team to recruit, onboard, mentor, and lead a world-class customer success team, including customer success executives, customer success leaders, technical support specialists, and implementation experts with supporting systems and processes that enable the Customer Success team to scale rapidly with excellence. - Leadership & Strategy: Develop and execute a comprehensive customer success strategy aligned with Hippocratic AI’s mission and business objectives. - Customer Relationships: Establish and nurture trusted relationships with healthcare organizations, ensuring they achieve their desired outcomes with Hippocratic AI’s solutions. - Retention & Growth: Drive customer retention and identify opportunities for upselling and cross-selling, ensuring a strong net retention rate. - Customer Advocacy: Serve as the voice of the customer within the organization, working cross-functionally with product, engineering, and sales teams to align priorities and enhance the customer experience. - Operational Excellence: Implement and refine customer success metrics, tools, and processes to measure performance and improve efficiency. - Problem Resolution: Act as an escalation point for customer issues, ensuring timely and effective resolution. What You Bring Must-Have: - A bachelor’s degree from an accredited university is required. - 10+ years of experience in customer success, account management, or related roles, with 5+ years in leadership positions. - Proven track record of driving customer success in B2B SaaS or healthcare technology companies. - Strong understanding of the healthcare industry, including healthcare systems, regulations, and challenges. - Exceptional interpersonal and communication skills, with the ability to influence and inspire cross-functional teams and customers. - Data-driven mindset with experience leveraging metrics and analytics to inform decision-making. - Experience scaling customer success teams and processes in a high-growth startup environment. - Startup experience with demonstrated ability to hit KPIs in a revenue-driven role. - Deep understanding of workflows within health systems and the ability to align solutions to customer processes. Nice-to-Have: - MBA or advanced degree. - Experience in thought leadership, including speaking at industry events and forums. - Familiarity with AI-based solutions and their application in healthcare. Please be aware of recruitment scams impersonating Hippocratic AI. All recruiting communication will come from @hippocraticai.com email addresses. We will never request payment or sensitive personal information during the hiring process.

What You’ll Do: The Vice President, Debt Capital Markets & Transactions Coordination will lead Coastal Ridge’s debt capital markets execution and quarterback transaction activity across the portfolio, including acquisitions, dispositions, and refinancing events. The ideal candidate brings deep experience with real estate closings, a strong network of lender relationships, due diligence coordination experience and the ability to drive complex transactions with precision, urgency, and partnership across teams. Where You’ll Work: This role may be based in Columbus, OH or fully remote. Located in downtown Columbus, Ohio, our corporate offices overlook the Columbus Commons which plays hosts to over 200 events throughout the year. Enjoy the building’s fitness center and rooftop terrace with adjoining clubroom, and walk to some of the city’s best restaurants and downtown amenities. What You’ll Own: Debt Capital Markets Strategy & Execution - Lead all aspects of debt origination and refinancing efforts across the portfolio—from initial strategy through closing. - Build and maintain strong relationships with a diverse network of capital providers including banks, life companies, debt funds, agencies, and intermediaries. - Run competitive financing processes; evaluate term sheets, compare capital structure alternatives, and recommend optimal solutions aligned with asset and portfolio strategies. - Develop and maintain dynamic financial models to analyze financing scenarios, capital stack optimization, and refinancing economics. - Prepare lender-facing financing materials that effectively communicate asset strategy and performance. - Oversee closing workflows including diligence coordination, documentation review, covenant negotiation, and internal approval processes. - Manage ongoing lender reporting and compliance requirements to maintain strong counterpart relationships post-close. Transaction Leadership & Coordination - Lead acquisition, disposition, and refinancing transactions with clarity around priorities, timelines, roles, and execution. - Coordinate with Investments, Asset Management, Property Management, Accounting, and Legal to align diligence, financing, and closing milestones. - Partner with external consultants and counterparties (e.g., sellers, brokers, attorneys, title, survey, environmental, and physical inspection partners) to ensure accuracy and efficiency. - Track key transaction deliverables and critical dates to drive accountability and proactive communication. - Ensure seamless post-closing transition to Asset Management and Property Management, supporting continuity of business plans and performance objectives. - Other duties and projects as directed and assigned. What You’ll Bring: - 8+ years of experience in real estate capital markets, structured finance, acquisitions, or related transaction-focused roles. - Demonstrated success negotiating and closing debt financings across multiple lender types and capital structures. - Strong financial modeling and analytical skills; ability to assess complex deal economics. - Excellent project management, communication, and relationship-building capabilities. - High level of ownership, judgment, and attention to detail. - Ability to work cross-functionally and lead through influence in a fast-paced, growth-oriented environment. Who You Are: - A strategic capital partner. You understand debt markets, structure smart financing solutions, and negotiate with confidence. - A master coordinator. You manage complex transactions smoothly, keeping stakeholders aligned and details in motion. - A relationship builder. You earn trust quickly and communicate with clarity—with lenders, partners, and internal teams alike. - A creative and proactive problem solver. You anticipate challenges, stay composed under pressure, and move solutions forward with purpose. Our Company: Built on the foundation of over 20 years of friendships, Coastal Ridge is a vertically integrated multifamily real estate operator, investor, and developer whose unique approach successfully combines data and experience. Supported by over 800 real estate professionals with deep sector expertise, we have quickly grown into a leader in the multifamily industry. Our values are based on relationships and driven by honesty, integrity, and trust. What You’ll Get: As a Coastal Ridge Real Estate associate, you’ll be eligible to participate in a variety of benefit programs designed to fit you and your lifestyle. We are committed to providing competitive and comprehensive benefits that align with our culture and the needs of our associates.

• Identify and research prospective U.S.-based investors, including institutional investors, family offices, RIAs, and other professional capital allocators. • Draw on market research, investor databases, and internal resources to source and qualify new business opportunities. • Identify and attend key conferences to build Arrow’s Brand. • Support Senior Relationship Managers in setting investor coverage strategies, planning roadshows, sharing market intelligence, coordinating touchpoints, and ensuring a unified approach to institutional engagement across key accounts. • Together with the Global Head of Consultant Relations, proactively develop and maintain relationships with existing and prospective consultants globally, with a goal to raise capital directly and indirectly across Arrow’s product offerings. • Build and maintain a structured pipeline of investor relationships. • Support ongoing communication with existing investors by responding to investor requests and delivering regular updates and ongoing communication post-investment. • Assist with presentations and meeting preparation. • Partner with Client & Product Solutions team in leading: **(i) servicing efforts linked to consultants and underlying clients **(ii) presentation and meeting prep and **(iii) ongoing communications post-investment. • Track investor & consultant interactions, follow-ups, distribution lists and relationship history in CRM systems. • Conduct research on investor profiles, mandates, and allocation strategies • Help identify new investor segments and coverage opportunities • Attend investor meetings, and industry events as needed • Help create white papers and thought leadership pieces.