• Partner Lifecycle Management: Assisting the Data Partnerships Lead in the end-to-end lifecycle of data partnerships, from initial outreach and negotiation to onboarding and ongoing relationship management. • Documentation & Organization: Maintaining organized records of partnership agreements, communication, and key performance indicators. • Process Optimization: Maintaining comprehensive documentation that clearly outlines our processes for engaging with both internal and external stakeholders. • Internal Stakeholder Communication: Supporting liaising with product, engineering, and other internal teams to understand their data needs and communicate partnership updates. • Performance Monitoring & Reporting: Supporting the tracking and analysis of data partner performance, identifying areas for improvement and growth. • Market Research: Conducting research to identify potential new data partners and stay informed about industry opportunities.

Do you enjoy finding collaborative solutions for customers and colleagues? Are you constantly learning and expanding your insurance industry knowledge? Come Join ReSource Pro! Your Role... ReSource Pro is looking for a knowledgeable Commercial Lines Insurance Account Manager to join our growing service delivery team. The Commercial Lines Account Manager serves as the main point of contact and technical expert on a client book of business. This role is responsible for working with the dedicated onshore/offshore SDU teams to complete required work; this includes renewing existing policies, binding new business leads, and rounding out accounts to help increase overall revenue on assigned book of business. You will work closely with insureds to build strong customer relationships and train junior team members on customer interactions. We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration. In This Role, You Will... - Manage large books of business for commercial lines insurance clients - Drive customer retention and market additional lines of coverage to grow business and properly insure risks - Evaluate carrier relationships, commercial insurance products, and market placement - Provide quality and timely service to customers and clients - Research, provide recommendations and implement ReSource Pro solutions for clients - Work in a variety of Agency Management Systems to complete tasks - Lead day-to-day customer interactions - Use your subject matter expertise to consult with customers and advise colleagues - Gather information about client needs and insurance solutions - Collaborate with coworkers and supervisors to meet client needs and contribute to achievement of internal team goals What You Need to be Successful… - Bachelor's degree in Insurance, Risk Management, or related field or equivalent experience - 3-7 years Property and Casualty insurance experience or related coverage experience in a retail agency or service center - Active Resident Property and Casualty insurance license required - Located in Pacific time zone to accommodate client - Microsoft Office Proficiency - Excel required - Experience working in Agency Management System required - Industry designations preferred such as CPCU, CIC, CISR, ARM - Ability to adapt and succeed within a team-oriented environment - Excellent problem-solving and customer service skills Your Compensation… Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $53,779 -$91,291 annually. The salary range may vary based on the specific geographic location in which the candidate resides. Your Benefits & Perks... - 100% paid employee health insurance available on Day 1 - Eligible for all medical, dental, and vision benefits on Day 1 - Remote positions are Internet stipend-eligible - 401k with employer match, vested on Day 1 - HSA/FSA available - Long Term and short-term disability employer-provided - Generous PTO plan with paid holidays + floating holidays - Development and growth opportunities - Comprehensive wellness program and prioritization of employee health Your Interview Process... To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom. The standard interview process includes: - Behavioral Interview with Talent Acquisition - Online talent assessment - Hiring Manager Interview *Additional interview steps may be added depending on the position or if further evaluation is needed. Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. About ReSource Pro: Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history. Equal Employment Opportunity Policy ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Do you enjoy finding collaborative solutions for customers and colleagues? Are you constantly learning and expanding your insurance industry knowledge? Come Join ReSource Pro! Your Role... ReSource Pro is looking for a knowledgeable Commercial Lines Insurance Account Manager to join our growing service delivery team. The Commercial Lines Account Manager serves as the main point of contact and technical expert on a client book of business. This role is responsible for working with the dedicated onshore/offshore SDU teams to complete required work; this includes renewing existing policies, binding new business leads, and rounding out accounts to help increase overall revenue on assigned book of business. You will work closely with insureds to build strong customer relationships and train junior team members on customer interactions. We hire the best because our service is only as good as the people delivering it. We're committed to hiring individuals who engage in our amazing culture and embrace our Core Values: Commitment to Community, Teamwork, Passion for Excellence, Service-Centric, and Best Self. All remote positions are based in the United States, and candidates must reside within the U.S. to be eligible for consideration. In This Role, You Will... - Manage large books of business for commercial lines insurance clients - Drive customer retention and market additional lines of coverage to grow business and properly insure risks - Evaluate carrier relationships, commercial insurance products, and market placement - Provide quality and timely service to customers and clients - Research, provide recommendations and implement ReSource Pro solutions for clients - Work in a variety of Agency Management Systems to complete tasks - Lead day-to-day customer interactions - Use your subject matter expertise to consult with customers and advise colleagues - Gather information about client needs and insurance solutions - Collaborate with coworkers and supervisors to meet client needs and contribute to achievement of internal team goals What You Need to be Successful… - Bachelor's degree in Insurance, Risk Management, or related field or equivalent experience - 3-7 years Property and Casualty insurance experience or related coverage experience in a retail agency or service center - Active Resident Property and Casualty insurance license required - Located in Pacific time zone to accommodate client - Microsoft Office Proficiency - Excel required - Experience working in Agency Management System required - Industry designations preferred such as CPCU, CIC, CISR, ARM - Ability to adapt and succeed within a team-oriented environment - Excellent problem-solving and customer service skills Your Compensation… Our salary ranges are based on paying competitively for our size and industry, and are one part of the total compensation package that also includes annual bonus eligibility, benefits, and other opportunities at ReSource Pro. Individual pay decisions are based on a number of factors, including qualifications for the role, experience level, skillset, geography, and balancing internal equity relative to other ReSource Pro employees. This is a remote position and the salary range for most locations for this role is $53,779 -$91,291 annually. The salary range may vary based on the specific geographic location in which the candidate resides. Your Benefits & Perks... - 100% paid employee health insurance available on Day 1 - Eligible for all medical, dental, and vision benefits on Day 1 - Remote positions are Internet stipend-eligible - 401k with employer match, vested on Day 1 - HSA/FSA available - Long Term and short-term disability employer-provided - Generous PTO plan with paid holidays + floating holidays - Development and growth opportunities - Comprehensive wellness program and prioritization of employee health Your Interview Process... To be considered for this position, please submit your application. If you meet the qualifications for the role, a member of our Talent Acquisition team will be in touch to schedule an interview via Zoom. The standard interview process includes: - Behavioral Interview with Talent Acquisition - Online talent assessment - Hiring Manager Interview *Additional interview steps may be added depending on the position or if further evaluation is needed. Disclosure: Candidates are evaluated at each step of the process. As a result, not every candidate will complete all steps in the process. About ReSource Pro: Focused exclusively on the insurance industry, ReSource Pro is the trusted partner insurance organizations rely on to optimize performance, streamline operations and process engineering, and drive growth. Serving 2,000+ carriers, brokers, wholesalers, and MGAs, ReSource Pro is a recognized market leader in insurance workflow optimization, data and technology services, and strategic operating model transformation. Maintaining a 96%+ client retention rate for over a decade, ReSource Pro is the only firm serving the insurance industry to have earned a spot on the Inc. 5000 list 16 times—placing it among the top 0.02% of repeat honorees across all sectors in the Inc. list’s 40+ year history. Equal Employment Opportunity Policy ReSource Pro provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Overview The Executive and Special Projects Manager is responsible for supporting the CEO in a timely and professional manner. Main duties will include support in processing inbound communications, coordinating meetings, organizing calendars, creating agendas, tracking action items, and supporting travel and other logistics for the CEO. The ideal candidate has previous experience as an Executive Manager and is familiar with office management technologies. To be successful in this role, they should be proactive, meet deadlines, and communicate effectively in order to identify and address the needs of senior managers and perform administrative tasks to ensure the organization’s workflow runs smoothly. Digital Harbor Foundation is dedicated to digital equity for everyone, increasing diversity in the technology sector, and advancing technology innovation for the public good. Driven by our sincere belief that access to opportunity is a basic right, we take bold yet practical actions to support making a better future now. Through a portfolio of projects focused on developing leadership within communities, we support those closest to challenges to take deliberate actions based on a design thinking approach, backed by data analysis, grounded in a practice of collective impact, and driven by a commitment to racial equity. Education and Experience Requirements - Required: 3+ years' experience as an Executive Assistant or Executive Manager. - Preferred: 3+ years' experience working with C-Suite executives. - Preferred: Experience working with nonprofit organizations and/or in business development. Knowledge, Skills and Abilities - Excellent written and verbal communication, with strong interpersonal, and presentation skills. - Ability to work independently, including managing multiple projects and deadlines, and proactively identifying and completing tasks. - Ability to effectively collaborate on informal and formal projects with various departments within the organization, and with a positive disposition. - Ability to think strategically and make recommendations that take into account competing needs and priorities. - Detail oriented. - Comfort using CRM databases. - Proficient with Microsoft Office (Word, Excel) and Google Suite (Sheets, Docs, Slides). - Analytical thinking, problem-solving, organizational, and multitasking skills. Additional Notes This position is fully remote, but will require in-person attendance at meetings as often as monthly. This position supports departments, executives, and projects which may require availability during ET (Eastern Time Zone) hours. The Executive and Special Projects Manager agrees to maintain availability as needed between a window of 8AM ET and 6PM ET. Role and Responsibilities Executive Support - Processes in-bound communications and prioritizes items for review by CEO. - Composes and prepares correspondence, which at times may at times be sensitive or confidential. - Communicates directly, and on behalf of CEO with Board members, donors, staff, and others. - Follows up on contacts made by CEO and supports the cultivation of ongoing relationships. - Reviews reports and items for completeness before review by CEO. - Arranges travel plans, itineraries, and other logistics as beneficial for CEO or members of the team, as requested. Facilitates cross-divisional coordination of travel and outreach plans as well. - Plans, coordinates, and ensures CEO’s schedule is followed and respected to provide ability for focus and appropriate preparation. - Researches, prioritizes, and follows up on incoming issues and concerns addressed to CEO, including creating draft recommendations where appropriate. - Works closely and effectively with CEO to keep them well informed of upcoming commitments and responsibilities, following up appropriately. - Prioritizes conflicting needs; handles matters expeditiously, proactively, and follows-through on projects to successful completion, often with deadline pressures. Management Support - Leads and manages assigned special projects from initiation through completion, ensuring alignment with organizational goals and CEO priorities. - Defines project scopes, timelines, deliverables, and success measures in collaboration with relevant stakeholders. - Coordinates cross-functional project teams, establishing clear roles, responsibilities, and communication channels to ensure accountability and progress. - Monitors project plans and milestones, identifying potential risks or barriers and proactively developing solutions to maintain momentum. - Develops and maintains project documentation, including work plans, reports, and presentations for internal and external audiences. - Provides regular updates to CEO on project status, key decisions, and next steps, ensuring clarity and transparency throughout the process. - Facilitates post-project evaluations to capture lessons learned and identify opportunities for improvement in project management processes. - Serves as a resource and thought partner to CEO in identifying and shaping new initiatives and special projects that advance strategic priorities. Operational Support - Coordinates and processes staff and contractor reimbursements, ensuring accuracy, compliance with organizational policies, and timely submission for payment. - Manages invoice approvals and submissions, working with project leads and the Finance team to confirm coding, documentation, and alignment with budget allocations. - Collects and maintains vendor and contractor documentation, including bank information, W-9, and W-8 forms, ensuring secure handling and compliance with recordkeeping requirements. - Oversees the Asana Legal Dashboard, tracking contract statuses, renewal dates, and pending reviews to ensure timely action and accountability across teams. - Collaborates with Finance and Operations teams to streamline administrative workflows and ensure consistency in processes related to payments, reimbursements, and contract management. - Assists with policy adherence and supports continuous improvement of operational systems that promote efficiency and transparency across the organization. - Provides general administrative support for operational functions as needed, ensuring smooth coordination between departments and accurate documentation of key transactions. Development Support - Supports utilization of Development tools, such as: Benevity, Instrumentl, Salesforce, Asana, and individual donor portals. - Prepares and organizes documentation for grant applications and reporting requirements, ensuring accuracy, completeness, and compliance with guidelines. - Provides Salesforce support by tracking payments, maintaining accurate records, and identifying and resolving data gaps or incomplete entries. - Performs data entry and management tasks with a high level of accuracy, utilizing strong Excel / Google Sheets skills to organize, analyze, and maintain data sets, including budgets. - Coordinates and sends monthly grant-related email communications to Project Directors, ensuring timely and accurate dissemination. - Provides logistical support and coordination for new projects, assisting with planning, scheduling, and resource organization to ensure smooth project initiation and execution. Organizational Insight and Leadership - May manage a variety of special projects, some of which may have organizational impact, as requested. - Assists in coordinating agendas and logistics for various senior leadership, organizational team or Director, and Board meetings. Other Duties as assigned: Please note that this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice. Compensation The expected salary range for this full-time position is $75,000 - $90,000 annually, depending on experience and qualifications. In exceptional cases, compensation outside of this range may be considered based on the candidate’s skills, experience, and overall fit. Digital Harbor provides a best-in-class comprehensive set of benefits to support the team. All regular, full-time employees are eligible to receive: Health Benefits & Insurance - Carefirst Blue Cross Blue Shield - Health, Dental, and Vision Insurance (100% of the premium paid for employees and 85% of dependents) - Pre-Tax Health Savings Account (HSA) (with $365 monthly employer contributions) - Pre-Tax Flexible Savings Account (FSA) - Paid Accidental Death & Dismemberment (AD&D) Insurance - Paid Short-Term & Long-Term Disability Insurance - Paid Basic Life Insurance - Supplemental Voluntary Life Insurance (Employee, Spouse & Dependent Children) - Total Pet Plan and Supplemental Wishbone Pet Insurance - Employee Opportunity Program (EAP) - Health and Wellness - Wellness Reimbursement Program Retirement - 401k Retirement Plan (with 6% matching) Paid Time Off - 15 Days Paid Time Off Per Year - 20 Days Paid Time Off Per Year (after 3rd Anniversary) - 25 Days Paid Time Off Per Year (after 6th Anniversary) - 16 Paid Holidays (14 common plus 2 flexible holidays, including Dec 25 - Jan 1) - Paid Bereavement Leave - Paid Parental Leave for Moms and Dads (two weeks after first year) If our mission and vision align with your personal values, please apply! A cover letter outlining your qualifications for the position along with your resume is required. Interviews will be conducted virtually. Digital Harbor is an equal opportunity employer.