• Maintain AR operations: update relationship trackers, interaction logs, and program metrics • Schedule analyst interactions end-to-end: coordinate attendees, send invites, confirm logistics across timezones • Track project timelines for white papers, quadrants, RFIs, and briefings • Wrangle GMs, PMs, and PMMs to participate in analyst briefings and inquiries • Own the prep process: ensure the right people have the right materials at the right time • Monitor analyst firm portals (Gartner, Forrester, IDC, etc.) for deadlines, new research, and inquiry opportunities • Research and profile new analysts for relationship expansion • Track competitor mentions in analyst content and flag relevant intel • Draft routine analyst correspondence: scheduling emails, logistics, AR newsletter

• Evolve and execute an analyst relations strategy that elevates Cyera’s market presence and informs key industry conversations • Build, nurture, and manage relationships with analysts and influencers across leading firms (e.g., Gartner, Forrester, IDC) and boutique advisors • Drive briefing and inquiry programs that ensure analysts have an accurate, differentiated, and compelling understanding of Cyera’s technology and business strategy • Partner with Product, Sales, and Marketing to deliver analyst insights back into the business to inform roadmap, positioning, and go-to-market strategies • Orchestrate participation in analyst research (Waves, MQs, MarketScapes, etc.) including project management, messaging development, and response coordination • Track and report on analyst engagement outcomes, perception shifts, and program impact on pipeline, brand, and influence • Collaborate with PR and Marketing to leverage analyst content in campaigns, collateral, and field enablement

• Act as a member advocate; clearly communicating the appeal and grievance process and procedures • Manage assigned member appeals and grievance cases from documentation, investigation, and through resolution • Ensure compliance with regulatory requirements during final disposition • Review product and benefit designs according to regulations • Consult with subject matter experts for resolution of matters

• Dispatch and coordinate truckload freight to approved contractors and broker carriers to ensure on-time pickup and delivery performance. • Assign loads based on contractor capacity, service requirements, compliance considerations, contractor performance history, and cost efficiency. • Monitor all active loads for service risks, delays, missed appointments, equipment issues, detention, layovers, rate discrepancies, compliance concerns, or other service-impacting events, and take corrective action as needed. • Maintain and manage truckload operational boards and tracking systems, ensuring real-time accuracy of load status, assignments, pickup and delivery times, rates, service notes, and completion status. • Track, document, and validate load execution details, service outcomes, service failures, cost overruns, margin-impacting events, and operational exceptions. • Serve as the primary point of contact for truckload execution, fielding inbound and outbound communication from brokers, contractors, and internal stakeholders. • Communicate proactively with brokers and contractors to provide service updates, resolve execution issues, and manage service exceptions. • Investigate and assist in resolving freight discrepancies, including detention, layovers, missed appointments, service failures, freight claims, billing variances, and documentation support. • Escalate unresolved or high-risk issues to the Truckload Operations Manager with clear context, supporting documentation, and recommended next steps. • Ensure compliance with company policies, DOT requirements, and customer service standards during all load execution activities. • Monitor broker utilization and contractor performance to support efficient capacity usage, reduction of empty miles, and overall service reliability. • Compile and analyze performance reporting, including volume, margin, service metrics, contractor utilization, and cost controls; identify service risks and performance trends; and support KPI reviews, audits, and compliance initiatives related to contractor and broker operations. • Collaborate with dispatch, warehouse, customer teams, operations, and leadership to align execution timelines and support continuous improvement initiatives. • Support updates to operational boards, tracking tools, documentation standards, and standard operating procedures as needed. • Perform other duties as assigned.