• The Business Platforms Administrator is responsible for the day-to-day administration, optimization, and adoption of key commercial systems, specifically **Gong** (Revenue Intelligence) and **LinkSquares** (Contract Lifecycle Management). • The role also plays a critical enablement function, ensuring teams are trained, supported, and equipped to use these platforms effectively to drive consistent workflows, insights, and outcomes. • The role ensures these platforms are configured correctly, embedded into business workflows, well-governed, and delivering actionable insights to Sales, Customer, Legal, and Operations teams, as well as key stakeholders. • Own the end-to-end administration, governance, and integration of Gong and LinkSquares, ensuring both platforms are fully embedded into commercial, legal, and vendor management workflows. • Define and execute the integration strategy across Gong, LinkSquares, and other core business systems to enable seamless end-to-end processes and data flow. • Monitor system adoption and effectiveness, partnering with, RevOps, Legal, Sales, and Customer teams to drive meaningful and sustained usage. • Design and deliver enablement programs for Gong and LinkSquares, including onboarding, ongoing training, and feature releases. • Create and maintain enablement materials such as playbooks, guides, SOPs, and best-practice documentation.

• Coordinates enterprise post-contract activities to ensure all data driving the monthly accounts payable process is correctly uploaded into necessary systems; updates systems as needed due to changes in client contact information and/or in the event of a client termination. • Assists Restaurant Channel Manager with restaurant onboarding and offboarding; posts contract activities ensuring accuracy of data driving monthly accounts receivable processes is updated as needed; ensures system is updated for restaurant terminations to stop processing of transactions and accounts receivables. • Obtains and processes information which drives the search in the Company’s web and mobile applications. • Interacts with external companies to ensure timely delivery of transactional activity reports; works with data ingestion team to ensure information is loaded in a timely manner. • Assists in determining which transactions are included in the receivable/payable process based on contractual arrangements and provides monthly QA on Restaurant and Client Rebates report(s) for accounts receivable/payable. • Completes research to provide data-driven answers to customer questions.

• Own Salesforce administration and ongoing development • Build and maintain Flows, validations, Apex, and Lightning components • Manage Salesforce security, roles, permissions, and data model • Create reports and dashboards for leadership and end users • Lead Salesforce enhancements, releases, testing, and documentation • Provide user support and training across sales, marketing, and operations • Support and enhance the company’s ERP platform (currently proALPHA) • Partner with operations, finance, and supply chain teams on ERP workflows • Own integrations between Salesforce, ERP, and other enterprise systems • Support ERP-related reporting, data accuracy, and process improvements • Coordinate with ERP vendors and implementation partners as needed • Act as the business-facing owner of enterprise applications • Translate business requirements into scalable system solutions • Identify automation and efficiency opportunities across departments • Maintain a systems roadmap aligned with business priorities • Collaborate with infrastructure/security teams to ensure compliant system usage

• Operationalize GTM strategy: Translate vertical and account plans into weekly and monthly execution rhythms. • Establish a consistent GTM cadence (planning, activity targets, reviews, pipeline reviews, and post-mortems). • Ensure target account progression is visible, measurable, and actively managed. • Build the revenue operating system: Own CRM process, definitions, governance, and reporting; ensure pipeline data is reliable. • Create and maintain outreach standards (sequences, messaging frameworks, follow-up norms, and relationship-building workflows). • Implement scorecards across activity quality, conversion, stage velocity, and pipeline coverage. • Drive accountability and execution quality: Run weekly GTM operating reviews; surface risks, blockers, and decisions required. • Hold sales and GTM contributors accountable to commitments and quality standards—while enabling them with better tools, templates, and process. • Improve execution through coaching, feedback loops, and clear expectations for quality. • Coordinate GTM programs and enablement: Support targeted campaigns and co-marketing programs aligned to priority accounts/verticals (light ABM). • Ensure consistent use of case studies, proof points, and value narratives. • Partner with sales leadership on enablement materials and iterative improvement of the sales process. • Improve handoffs and delivery alignment: Establish clean qualification, scoping, and handoff expectations so delivery begins with clarity. • Partner with technical leadership to align GTM commitments with delivery realities. • Represent CEO at internal and external events in the circumstances when the CEO cannot be present due to conflicts, family commitments, vacations etc. • Determine what company actions can be delegated to direct reports or need the attention of the CEO. • Assist in ensuring all CEO actions are completed in prompt fashion. • Help CEO focus on high value activities by delegating, managing calendar and helping prioritize CEO’s activities. • Help coordinate important events like quarterly advisory meetings etc.