• Design, deploy, and support high-performance networks across core, edge, and service delivery environments using advanced routing and optical platforms • Provide deep, hands-on engineering expertise and troubleshooting across multi-vendor systems • Collaborate with NOC and Operations teams to resolve complex issues and implement best practices • Maintain accurate network documentation, inventory, and configuration records • Work closely with sales teams, architects, and customers to align solutions with technical requirements and industry trends • Lead proofs of concept, lab validation efforts, and on-site or remote implementations for complex infrastructure deployments • Partner with OEM vendors to resolve escalated issues and stay informed on new features and product roadmaps • Mentor junior engineers and contribute to documentation, knowledge sharing, and standardization of best practices • Support automation and reporting initiatives to enhance operational efficiency • Contribute to solutions involving Transport/Backbone, Segment Routing, Mobile Back-haul, EVPN, and IP/Optical convergence • Lead engineering teams during new network turn-ups, design initiatives, and best-practice adoption • Maintain multiple advanced manufacturer-specific certifications.

• Work directly with contracted providers to help resolve issues • Assess and negotiate provider fee schedules • Attempt to reverse termination requests • Partner with other network team members on various projects related to dental network providers • Provide outstanding customer service to providers and internal partners • Grow knowledge base of Network strategy

• Design, implement, and optimize GCP network architectures for SSC • Lead cloud migrations and transformation initiatives • Coach and mentor DevOps teams and architects • Collaborate with PMs, Scrum Masters, and stakeholders • Identify and resolve complex cloud and network issues • Provide architecture guidance across hardware, host system software, software, storage, and network

• Own end-to-end provider credentialing and enrollment across Medicaid, Medicare, Medicare Advantage, and D-SNP payers, including maintenance of CAQH and payer systems, tracking of statuses, renewals, and effective dates to ensure uninterrupted network participation. • Act as the primary internal coordinator for credentialing across providers, payers, and cross-functional teams, resolving issues and driving timely completion. • Lead credentialing readiness for new payer launches, expansions, and ongoing payer requirements, ensuring standards and timelines are met to accelerate time-to-revenue and maintain payer trust. • Partner with Implementation and Operations to confirm credentialing completion prior to handoffs and go-lives. • Ensure credentialing policies and documentation meet payer and regulatory requirements (e.g., CMS, NCQA, state Medicaid agencies, and payer-specific standards). • Maintain audit-ready credentialing files and documentation to support payer reviews, compliance checks, and Medicare Advantage/D-SNP oversight. • Monitor and track clinician licenses, board certifications, and required documentation (as applicable), including renewal workflows and proactive outreach. • Manage credentialing / eligibility requirements for community-based roles relevant to Medicaid and CalAIM delivery (e.g., CHWs), including certification pathways and ongoing compliance tracking. • Build and maintain systems that track workforce readiness requirements such as certification status, training completion, supervision needs, and continuing education requirements where applicable. • Build and continuously improve credentialing infrastructure, including: SOPs and policies/procedures, standardized forms and credentialing packets, onboarding checklists and job aids, tracking systems and dashboards (credentialing status, payer readiness, expirables). • Identify bottlenecks and implement process improvements to reduce credentialing cycle times and improve readiness accuracy. • Operate as a trusted cross-functional partner to Payer Partnerships, Implementation, Operations, and Clinical leaders. • Communicate clearly and proactively when credentialing risks threaten timelines, launches, or payer requirements. • Create clarity and accountability around credentialing ownership, timelines, and required inputs.