This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Technical Integration Specialist, you will improve the ecommerce experience for hundreds of millions of users across the world by providing first level technical support to ecommerce companies (our customers) as they integrate their websites and mobile applications with Constructor's platform. Your specific responsibilities will include: - Onboarding support: Collaborating with customers to understand their technical integration needs and assist them through the integration process. - API and library education: Providing expert guidance on integrating with Constructor's APIs and utilizing open source libraries. - Troubleshooting: Helping resolve technical challenges and integration issues alongside Customer Success teams. - Index configuration: Working with customers to ensure their product catalogs are properly configured, including uploading catalog data, configuring facets, searchabilities, sort orders, and retrieving results. - Communication: Acting as a liaison between customers and other technical resources, responding promptly to inquiries with clear explanations. - Process improvement: Documenting customer interactions, common issues, and solutions, improving integration documentation and customer onboarding. Qualifications - Proven experience in customer support or technical support roles. - Knowledge of REST-based web services, APIs, and integration best practices. - Excellent communication and interpersonal skills, with the ability to explain technical concepts to non-technical audiences. - Detail-oriented mentality with a commitment to delivering exceptional customer support. - Strong problem-solving skills and a proactive approach to issue resolution. - Able to support customers and team members between 1pm and 8pm PST (UTC-7). Requirements - Familiarity with structured data formats (JSON, CSV) and basic search/index concepts. - Familiarity with debugging tools such as browser developer tools, API clients (e.g., Postman), or logs. - Familiarity with A/B testing, understanding of server side and client side contexts, network request routing / HTTP. - Familiarity working with open source libraries, JavaScript web application development and integration patterns. Benefits - Work with smart and empathetic people who will help you grow and make a meaningful impact. - Regular team offsite events to connect and collaborate. - Fully remote team - choose where you live. - Unlimited vacation time - we strongly encourage all of our employees take at least 3 weeks per year. - Work from home stipend! We want you to have the resources you need to set up your home office. - Apple laptops provided for new employees. - Training and development budget for every employee, refreshed each year. - Base salary: $80k–$110k USD, depending on knowledge, skills, experience, and interview results. - Stock options - offered in addition to the base salary. Company Description At Constructor.io we are committed to cultivating a work environment that is diverse, equitable, and inclusive. As an equal opportunity employer, we welcome individuals of all backgrounds and provide equal opportunities to all applicants regardless of their education, diversity of opinion, race, color, religion, gender, gender expression, sexual orientation, national origin, genetics, disability, age, veteran status or affiliation in any other protected group. Studies have shown that women and people of color may be less likely to apply for jobs unless they meet every one of the qualifications listed. Our primary interest is in finding the best candidate for the job. We encourage you to apply even if you don’t meet all of our listed qualifications.

• Assisting customers by: • Triaging inbound support cases • Solving customer support cases • Working with other Support Engineers to assist with their assigned cases • Answering customer questions in the Tanium community site • Improve customer experience by: • Documenting best practices • Tracking activity, documenting root cause, and reporting • Serving as a technical subject matter expert, focusing mostly on the testing and troubleshooting aspects of the area • Testing Tanium and providing feedback to the Engineering teams on how we can improve the overall customer experience

Role Description ¿Te apasiona ayudar a emprendedores y contadores a entender su contabilidad y usar tecnología para gestionar mejor su negocio? Este reto es para ti. Tu misión en Alegra es acompañar, orientar y asesorar de manera remota a nuestros usuarios (emprendedores, contadores y Pymes) para que puedan usar Alegra correctamente desde el punto de vista contable, resolver sus dudas y gestionar su negocio de forma clara, ordenada y conforme a la normativa vigente. Tu criterio contable y capacidad de explicar conceptos de forma simple serán clave para brindar una asesoría confiable que ayude a miles de negocios a tomar mejores decisiones financieras. ¿Qué harás con nosotros? - Atender a usuarios de manera remota resolviendo dudas sobre facturación electrónica, procesos contables, impuestos y reportes financieros dentro de Alegra. - Analizar cada caso entendiendo el contexto contable del usuario, no solo el uso de la herramienta. - Explicar conceptos contables de forma clara y sencilla para que los usuarios puedan aplicarlos en su día a día. - Guiar a emprendedores y contadores en la correcta configuración contable dentro de la plataforma. - Dar seguimiento a los casos hasta su correcta resolución, asegurando una experiencia de servicio de alta calidad. - Colaborar con otros equipos cuando se requiera escalar casos contables o funcionales más complejos. - Identificar patrones o dudas recurrentes de los usuarios para contribuir a mejorar la experiencia del producto. ¿Cómo usarás IA en el día a día de este rol? - Utilizar herramientas de IA para analizar casos, identificar patrones en consultas de usuarios y mejorar la eficiencia en la resolución de tickets. - Apoyarte en asistentes inteligentes para documentar casos, generar respuestas más claras y optimizar tu tiempo de atención. - Contribuir con insights basados en datos y tendencias detectadas con IA para mejorar la experiencia de los usuarios dentro del producto. Qualifications - Estudios en contabilidad o carrera afín (estudiante avanzado o egresado). - Conocimientos contables sólidos y comprobables. - Habilidades para explicar conceptos contables de forma clara y sencilla. - Orientación al cliente y vocación de servicio. - Buenas habilidades de comunicación oral y escrita. - Pensamiento analítico y atención al detalle. - Empatía y capacidad para entender el contexto del usuario. Requirements - Experiencia utilizando software contables (deseable). - Ser residente o contar con permiso de trabajo en República Dominicana. Benefits - Trabajo 100% remoto con relación laboral estable. - Coworking mensuales con el equipo local. - Plan de carrera y oportunidades para seguir desarrollando tus habilidades. - Acceso a plataformas educativas, cursos con certificaciones y una biblioteca virtual. - Clases de inglés. - Programas de bienestar y charlas sobre hábitos saludables. - Dos días de cuidado al año adicionales a tus vacaciones. - Apoyo económico para mejorar tu espacio de trabajo. - Celebración de cumpleaños con un bono económico y medio día libre. - Un equipo con talento de distintos países y culturas. Company Description Somos el ecosistema de soluciones contables y financieras en la nube que le da superpoderes a las Pymes de Latinoamérica. +500 personas trabajando 100% remoto, presentes en 8 países y creciendo. En Alegra valoramos y promovemos la diversidad y la inclusión en todas sus formas. Todas nuestras oportunidades están abiertas sin distinción de identidad de género, orientación sexual, origen étnico, religión, edad, discapacidad u otras características. Si necesitas ajustes en alguna etapa del proceso, indícalo en tu postulación.

The job profile for this position is Technical Support Senior Analyst, which is a Band 3 Senior Contributor Career Track Role. Excited to grow your career? We value our talented employees, and whenever possible strive to help one of our associates grow professionally before recruiting new talent to our open positions. If you think the open position you see is right for you, we encourage you to apply! Our people make all the difference in our success. The Technical Support Senior Analyst is responsible for automating, maintaining, and enhancing the Facets Booklet System (FBS), which supports customer booklets and certificates. You’ll collaborate with regulatory and product teams to convert legislative and business requirements into system solutions. You’ll automate manual processes and work across multiple authoring systems as needed What You’ll do: - Support a custom Cigna-built system using BPL, a procedural programming language based on C that interfaces with Unix. - Design, code, test, and debug BPL programs to update language and functionality within the Facets Booklet System. - Perform system analysis and Case Installation Tool (CIT) mapping, translating CIT variables into FBS variables. - Review and implement state and federal legislation, product enhancements, and regulatory text provided by the State Filing team, ensuring accuracy and compliance. - Insert and maintain approved content within the FBS database, validating alignment with product and regulatory requirements. - Participate in operational initiatives and process improvement projects to enhance efficiency, service quality, and system performance. - Provide technical support and training guidance to Facets Contract Analysts for booklet support and cross‑functional partners regarding FBS functionality and processes. What you’ll need for this role: - High School Diploma or GED, required, bachelor’s degree in computer science or technology, preferred. - 3+ years technical and product knowledge experience, strongly preferred. - 3+ years case installation, contract analysis, and state legislation exposure, strongly preferred. - Demonstrated high‑level attention to detail for complex project assessment, disciplined testing, and precise technical coding, required. - 1+ year technical experience related to Facets, BPL, CRISP and Linux, preferred - Working knowledge of basic logical coding concepts, required. - Desirable skills include knowledge of booklet production using FBS, strongly preferred. - Basic knowledge of UNIX navigation and command line execution, strongly preferred - Strong Technical proficiency in MS Excel, Word, and Adobe Acrobat, required and MS Access preferred. - Proven analytical, problem‑solving, and organizational skills to independently drive implementations, resolve complex defects, and track and oversee concurrent projects, required. - Excellent communication skills and the ability to drive quality results in a fast‑paced, complex matrix environment, required. If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 62,100 - 103,500 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.Please note that you must meet our posting guidelines to be eligible for consideration. Policy can be reviewed at this link. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.