We are seeking a reliable and client-focused Customer Experience Coordinator to support customers by ensuring clear communication, organized scheduling, and a smooth overall experience from initial request through completion. This fully remote role is ideal for someone who enjoys helping people, managing details, and providing consistent, professional support. In this role, you will communicate with clients to understand their needs, gather necessary information, and provide updates throughout the coordination process. You will assist with scheduling, confirmations, and maintaining organized records within internal systems. Your attention to detail and ability to follow through on tasks will help ensure clients receive accurate information and timely service. The ideal candidate is organized, proactive, and comfortable working independently while maintaining a high level of professionalism in client interactions. Strong communication skills and the ability to manage multiple requests efficiently are important for success in this role. Key Responsibilities - Communicate with clients to gather information and provide updates - Coordinate scheduling requests, confirmations, and service details - Maintain accurate and organized records within internal systems - Review information for accuracy and completeness - Monitor requests and follow up to ensure all details are finalized Qualifications - Strong communication and customer service skills - Excellent organizational and time-management abilities - Comfortable using digital tools and online platforms - Ability to work independently in a remote environment - Customer service, administrative, or coordination experience is helpful but not required Additional Details - 100% remote work environment - Structured training and ongoing support provided - Supportive team environment with opportunities to develop new skills Applicants must be citizens of the United States, United Kingdom, Australia, Spain, Mexico, or LATAM regions.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Reporting to the Senior Manager, Customer Success, we are looking for a Customer Support Specialist. You will be the trusted point of contact for a portfolio of 20 to 40 clients across the United States and Canada. Your responsibilities include: - Ensuring timely, accurate, and professional support by managing inquiries, troubleshooting technical issues, and guiding users through software features. - Handling multiple priorities and providing real-time assistance via phone, chat, and email. - Maintaining a clear and friendly communication style to create an exceptional client experience. This is a full-time, fully remote position within the United States or Canada with working hours aligned to 9am - 5pm PST. Qualifications - 2+ years of experience in technical customer support, ideally in a startup or high-growth environment. - Proficient with Microsoft Office, databases, and remote access tools. - Excellent verbal and written communication skills. - Analytical, detail-oriented, and client-focused with strong critical thinking, problem-solving, and organizational skills. - Ability to identify patterns and reference prior resolutions. Requirements - Available to work from 9:00 a.m. to 5:00 p.m. Pacific Time (PST). - Comfortable learning and adapting to new technologies, including chatbots and automated ticketing systems. - Responsive and exercise sound judgment in communication. - Value inclusivity and show respect for differing perspectives. Benefits - Opportunity to provide technical support and training on complex and customizable solutions. - Work in a focused, fun, and collaborative remote environment. - Access to continuous learning, internal mobility, and advancement opportunities. - Be part of a mission-driven organization with real-world impact.

Role Description Our client is seeking a Customer Service Representative (CSR) to manage inbound customer inquiries, resolve issues, and deliver a positive service experience across phone, email, and chat channels. This role requires empathy, professionalism, and the ability to handle high ticket volumes while maintaining service level agreements (SLAs). CSRs are the frontline voice of the company, ensuring every customer feels heard, supported, and satisfied. Responsibilities - Customer Interaction & Resolution: - Handle 50–100 daily tickets via Zendesk, Freshdesk, Salesforce Service Cloud, or Help Scout. - Respond to inquiries across channels (phone, email, live chat, social media). - Resolve issues on the first touch whenever possible; escalate complex cases to Tier 2 or technical teams. - Knowledge Management: - Update internal knowledge bases and FAQs with common solutions. - Create and maintain response macros and templates to improve efficiency. - Ticket Management: - Prioritize cases by urgency and SLA requirements. - Document all interactions in the ticketing system with complete notes. - Track and monitor open tickets to ensure closure within SLA. - Customer Satisfaction & Feedback: - Maintain professional, empathetic communication in all interactions. - Capture customer sentiment (CSAT, NPS surveys) and log feedback. - Identify recurring issues and flag trends to product/support leadership. - Collaboration: - Partner with product, operations, and engineering to resolve complex issues. - Provide customer insights to inform product improvements. - Compliance & Quality: - Ensure support interactions meet company standards for privacy (GDPR, HIPAA if relevant). - Maintain confidentiality when handling sensitive data. Qualifications - Patient, empathetic, and solutions-focused. - Excellent written and verbal communication skills. - Comfortable managing high-volume workloads while maintaining quality. - Resilient under pressure and adaptable across industries. Requirements - 1–2 years in customer service, call center, or support roles. - Experience with at least one ticketing platform (Zendesk, Freshdesk, Salesforce Service Cloud). - Strong typing and multitasking skills. - Proficiency with Microsoft Office/Google Workspace. Ideal Experience & Skills - Multilingual support capability. - Industry experience in SaaS, e-commerce, healthcare, or finance. - Familiarity with KPI-driven support environments. - Exposure to support automation (chatbots, AI-driven help tools). Key Metrics for Success (KPIs) - First Contact Resolution (FCR) rate. - Average Handle Time (AHT) within SLA targets. - CSAT/NPS scores (target ≥ 90%+ satisfaction). - Ticket backlog minimized and resolved within SLA. - Positive feedback from supervisors and customers. Interview Process - Initial Phone Screen - Video Interview with Pavago Recruiter - Practical Task (e.g., handle 3 simulated tickets via email/chat) - Client Interview with Support/Operations Leadership - Offer & Background Verification

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description AO Globe Life is seeking professionals who are passionate about serving the veteran community through virtual benefit consultations. This opportunity is well suited for veterans, military spouses, and service-minded individuals looking for a structured, purpose-driven career path with flexibility and long-term growth potential. Comprehensive training, mentorship, and a proven support system are provided so you can successfully transition into a rewarding remote career environment. - Conduct scheduled virtual consultations with individuals and families via Zoom - Help clients understand available supplemental benefit options - Provide clear guidance so families can make informed coverage decisions - Maintain accurate digital records and follow-up communication - Support clients through the enrollment and post-enrollment process - Participate in weekly training sessions and leadership development programs Qualifications - Background in military service, client support, leadership, or benefits advising - Strong communication and organizational skills - Self-motivated professionals comfortable working in a remote environment - Familiarity with virtual platforms and digital tools - Mission-driven individuals motivated to continue helping others Requirements - Authorized to work in the United States - Reliable high-speed internet connection - Windows-based laptop or desktop computer with webcam access Benefits - Fully remote work environment with flexible scheduling - Pre-qualified client consultations provided - Weekly compensation through a performance-based structure - Long-term income potential through vested renewals - Comprehensive training and licensing support - Monthly and quarterly performance bonuses - Equity opportunities for qualifying team members - Leadership development pathways and advancement opportunities - A supportive team culture that values service and professionalism Company Description AO Globe Life provides supplemental benefits to working-class families across the United States, including veterans, union members, and credit union clients. With more than 70 years of service and a rapidly growing remote workforce, the organization is committed to building careers rooted in purpose, flexibility, and long-term growth. If you are ready to continue serving others while building a flexible and meaningful career, we encourage you to apply and learn more about joining AO Globe Life.