We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary The Transition of Care Coach is responsible for care coordination of our members who are experiencing a significant change in health status which has resulted in the necessity of an emergency department visit, inpatient, skilled nursing, or rehabilitative stay. The TOC Coach ensures the member experiences a seamless transition to their next care setting and facilitates post-discharge goal attainment by: - Complete post-discharge questionnaire, which may be market specific. - Providing comprehensive discharge planning - Ensures the member has filled/received their medication(s) and has an understanding on how to take their ordered medications. - Benefit education - Provides clinical assistance to determine appropriate services and supports due to member's health needs (including but not limited to: Prior Authorizations, Coordination with PCP and Specialty providers, Condition Management information and education, Medication management, Community Resources and supports) - Evaluation of health and social indicators - Identifies and engages barriers to achieving optimal member health. - Uses discretion to apply strategies to reduce member risk. - Presents cases at case conferences for multidisciplinary focus to benefit overall member management. - Facilitates overall care coordination with the care team to ensure member achieves optimal wellness within the confines of the member's condition(s) and abilities to self-manage. - Coordinates post-discharge meal delivery, assists with securing DME, and helps to ensure timely physician follow-up. - Understands Payer/Plan benefits, policies, procedures, and can articulate them effectively to providers, members, and other key personnel. - Updates the Care Plan for any change in condition or behavioral health status. Our TOC Coaches are frontline advocates for members who cannot advocate for themselves. The TOC team will review prior claims to address potential impact on current case management and eligibility status. Assessments and/or questionnaires are designed to use a holistic approach to identify the need for a referral to clinical resources for assistance in functionality. What you will do - Responsible for completing outreach cadence calls and post-discharge questionnaires within required compliance driven timelines. - Utilizes weekly and daily reporting to identify utilization for the purpose of reducing Emergency Department Utilization and 30-day hospital readmissions. - Follows members identified as inpatient in hospitals (whether planned or unplanned admission) and then throughout the subsequent care continuum until member can return to prior level of functioning in the community. - Facilitates Interdisciplinary Care Team Meetings with Social Services, Care Management, PCP and other key players to discuss service needs and support safe transitions Required Qualifications - 2+ years’ work experience as a Licensed Practical Nurse (LPN) - Candidate must be a Licensed Practical Nurse (LPN) with active and unrestricted status - Discharge planning experience - Advanced proficiency in Microsoft Word, Excel, and Outlook - Ability to multitask, prioritize, and effectively adapt to a fast-paced changing environment while providing outstanding care - Effective verbal and written communication skills - Self-motivated, energetic, detail-oriented, highly organized, tech-savvy Licensed Practical Nurses Preferred Qualifications - Bilingual Education - High School Diploma OR Equivalent Experience (REQUIRED) - Associate's Degree (PREFERRED) License - Active and unrestricted Licensed Practical Nurse (LPN) Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $22.40 - $48.67 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 04/11/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.

• Learn the Solace systems, tools, and technology, our foundation for being able to offer a great support experience • Use the resources we supply to provide world-class CS to our clients and advocates • Help us to gather and track feedback in order to work toward the constant improvement of our customer’s experience and our platform • Build strong relationships with our clients and advocates, helping them feel heard and understood • Take action based on the feedback you receive by reporting issues and sharing detailed notes • Resolve clients and advocate inquiries to their complete satisfaction via phone, email, and chat

Our vision for the future is based on the idea that transforming financial lives starts by giving our people the freedom to transform their own. We have a flexible work environment, and fluid career paths. We not only encourage but celebrate internal mobility. We also recognize the importance of purpose, well-being, and work-life balance. Within Empower and our communities, we work hard to create a welcoming and inclusive environment, and our associates dedicate thousands of hours to volunteering for causes that matter most to them. Chart your own path and grow your career while helping more customers achieve financial freedom. Empower Yourself. **While this is a remote position, candidates must live within commuting distance and be willing to come into the office 4 to 6 times per year** 8515 E. Orchard Road Greenwood Village, CO 80111 What you will do Work in collaboration with a team of associates and launch your financial services career in our call center! New to the industry? No problem. Develop a solid foundation through our paid associate training program and receive continuous coaching for your role and career trajectory. Partner with our team and clients to: - Provide excellent service within our call center for our customers’ retirement savings accounts - Educate and empower our customers without having to make cold calls or sales - Communicate critical plan updates and changes - Process contribution changes, loans, and withdrawals - Process general account changes upon direction from the customer What you will bring - Availability to work a 40-hour work week, outside of traditional business hours, Monday through Friday with an occasional Saturday - Associates degree or higher AND at least one year of customer service experience (including but not limited to food service, retail, hospitality, teaching, military, or banking) OR two or more years of customer service experience - FINRA series 6 and 63 or higher equivalent licensure - Capability to work overtime as required based on business need What will set you apart - Financial Services or call center experience - A passion for providing quality customer service - Desire to engage with customers over the phone - Capability to adapt communication style while servicing our diverse customer base - Attention to detail and ability to learn and apply financial industry policies, processes, and procedures Required Minimum Internet Specifications: To ensure you are set up for success, you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to attend training and work without interruption. Other necessary computer equipment, headset and training materials will be provided. - Minimum service level of 50Mbps download and 10Mbps upload to ensure the best voice quality - Associates are required to connect their computers directly to a modem or router using an Ethernet cable to ensure consistent voice quality. ***Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time, including CPT/OPT.*** #PJPS What we offer you We offer an array of diverse and inclusive benefits regardless of where you are in your career. We believe that providing our employees with the means to lead healthy balanced lives results in the best possible work performance. - Medical, dental, vision and life insurance - Retirement savings – 401(k) plan with generous company matching contributions (up to 6%), financial advisory services, potential company discretionary contribution, and a broad investment lineup - Tuition reimbursement up to $5,250/year - Business-casual environment that includes the option to wear jeans - Generous paid time off upon hire – including a paid time off program plus ten paid company holidays and three floating holidays each calendar year - Paid volunteer time — 16 hours per calendar year - Leave of absence programs – including paid parental leave, paid short- and long-term disability, and Family and Medical Leave (FMLA) - Business Resource Groups (BRGs) – BRGs facilitate inclusion and collaboration across our business internally and throughout the communities where we live, work and play. BRGs are open to all. Base Salary Range $43,600.00 - $60,025.00 The salary range above shows the typical minimum to maximum base salary range for this position in the location listed. Non-sales positions have the opportunity to participate in a bonus program. Sales positions are eligible for sales incentives, and in some instances a bonus plan, whereby total compensation may far exceed base salary depending on individual performance. Actual compensation offered may vary from posted hiring range based upon geographic location, work experience, education, licensure requirements and/or skill level and will be finalized at the time of offer. Equal opportunity employer • Drug-free workplace We are an equal opportunity employer with a commitment to diversity. All individuals, regardless of personal characteristics, are encouraged to apply. All qualified applicants will receive consideration for employment without regard to age (40 and over), race, color, national origin, ancestry, sex, sexual orientation, gender, gender identity, gender expression, marital status, pregnancy, religion, physical or mental disability, military or veteran status, genetic information, or any other status protected by applicable state or local law. ***For remote and hybrid positions you will be required to provide reliable high-speed internet with a wired connection as well as a place in your home to work with limited disruption. You must have reliable connectivity from an internet service provider that is fiber, cable or DSL internet. Other necessary computer equipment, will be provided. You may be required to work in the office if you do not have an adequate home work environment and the required internet connection.*** Job Posting End Date at 12:01 am on: 03-11-2026 Want the latest money news and views shaping how we live, work and play? 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Veterans Assistance Specialist (Remote) 100% Remote | Full Training | Purpose-Driven Career Make a meaningful impact—without leaving home. We are hiring Veterans Assistance Specialists to support U.S. military veterans and their families by guiding them through available benefits and services. This remote role is ideal for individuals who are compassionate, detail-oriented, and motivated by purpose-driven work. This is more than customer support. This is advocacy. Key Responsibilities - Assist veterans in understanding and accessing available benefits - Provide professional, empathetic support via phone and online systems - Guide clients through processes, documentation, and next steps - Maintain accurate records and follow compliance standards - Deliver a high level of service while meeting productivity goals What We Offer - Fully remote, work-from-home position - Full training and ongoing support - No prior experience required - Stable schedule with flexibility options - Career growth and advancement opportunities - Meaningful work that makes a real difference Ideal Candidate Profile - Strong communication and listening skills - Compassionate, patient, and service-oriented - Comfortable working remotely and handling calls - Organized, reliable, and detail-focused - Passionate about helping veterans and their families Why Join Us You’ll be part of a mission-focused team committed to honoring service through action. Every conversation you have helps a veteran move forward with clarity and confidence. Apply today and start a remote career with purpose.