This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Help Desk Support Engineer – Contingent Pipeline Opportunity – We’re building a talent pipeline for upcoming U.S. Government defense IT and analytics support roles. Opportunities are contingent upon task order awards and funding under existing contracts. - Provide technical support for JIRA, GitLab, and other IT management tools - Troubleshoot software issues and resolve user access problems - Assist users with cloud-based applications and tools - Respond to tickets and maintain timely issue resolution - Provide training and guidance to end users on system functionality - Document support cases, solutions, and best practices - Escalate complex issues to senior technical staff when needed - Support incident response and system maintenance activities Qualifications - Associate’s degree in Information Technology, Computer Science, or related field - OR 3 (three) years of equivalent experience in IT support - Experience troubleshooting software issues and managing user access - Experience with IT help desk ticketing systems and remote support - Familiarity with cloud-based IT applications and platforms - Strong customer service, communication, and documentation skills Requirements - Experience supporting enterprise IT tools such as JIRA or GitLab - Experience in a federal or regulated environment - Experience providing end-user training or creating user guides - Experience with incident response and escalation procedures Certifications - Required: None - Preferred: CompTIA A+, ITIL Foundation Certification, Microsoft Certified: Modern Desktop Administrator Associate Clearance Requirement Candidate must be a U.S. citizen with the ability to pass a standard background check and drug screening.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is responsible for supervising a unit of Child Support Specialists responsible for responding to a high volume of incoming calls and email messages from custodial and non-custodial parents, caretakers, employers and other jurisdictions within required regional time frames. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. - Schedule and set workload priorities. - Coach and mentor staff. - Conduct timely performance evaluations and discipline of personnel within the assigned unit. - Evaluate quality and timeliness of work product. - Implement procedural changes and monitor efficiency. - Ensure accuracy and timeliness of responses to customer inquiries. Qualifications - One (1) year supervisory experience; or two (2) years work experience equivalent to a Child Support Specialist in Arizona State Service. - Experience in leadership, organizing/processing workflow. - One (1) to two (2) years of call center experience within the last five (5) years. Requirements - Successfully pass background and reference check; employment is contingent upon completion of the above-mentioned process and the Agency’s ability to reasonably accommodate any restrictions. - Arizona Level One Fingerprint Clearance Card. - If this position requires driving or the use of a vehicle as an essential function of the job to conduct State business, then the following requirements apply: Driver’s License Requirements. - All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits - Affordable medical, dental, life, and short-term disability insurance plans - Participation in the Arizona State Retirement System (ASRS) and long-term disability plans - 10 paid holidays per year - Paid vacation and sick time - Paid Parental Leave - Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child. - Deferred compensation plan - Wellness plans - Tuition Reimbursement - Stipend Opportunities - Infant at Work Program - Rideshare and Public Transit Subsidy - Career Advancement & Employee Development Opportunities

Your Quest: Help make a big difference in healthcare access At Quest Analytics our team members can fulfill their quest to work in an innovative, collaborative, challenging and flexible environment supportive of personal growth every day. The team is driven to make healthcare more accessible for all Americans. We’re looking for a dedicated full-time Client Support Analyst to join our team at our Corporate Headquarters in the Kansas City area. This is a multi-faceted role and we need someone who enjoys helping software clients understand and solve technical issues. The mission of the Client Support Analyst is to serve as the customer point of contact for product software questions and learning about Quest Analytics software and to offer a customer service experience that is second to none. The Client Support Analyst is responsible for onboarding our new clients with successful software training and offering continued software support via phone, email, and proactive client outreach. #LI-Remote What you'll do: - Work with clients to understand their goals and needs with the Quest Analytics software - Identify solutions and provide clear and concise resolutions - Proactively contact current clients regarding updates and various other events and initiatives - Document software issues and communicate with appropriate stakeholders on how to replicate the findings - Clearly and thoroughly communicate and document any enhancement suggestions, performance challenges, bugs or issues in existing functionality with the cloud operations team - Work with teammates in a collaborative manner to understand current and historical support cases - Maintain a superior level of client service that EXCEEDS client expectations - Represent Quest Analytics in a friendly and professional manner while interacting with clients - Participate in the training and/or mentoring programs as assigned or required - Adheres to the Quest Analytics Values and supports a positive company culture What it requires: - Associate's degree or 3 years of equivalent work experience required. Bachelor's degree preferred. - Experience with Microsoft Access or Excel. SQL experience a plus. - 2 yrs minimum experience with technical client support preferably at a Healthcare Software Company - Excellent analytical and demonstrated problem-solving skills both technically and functionally. - Proven ability to proactively and quickly grasp, distill, and synthesize concepts and details from diverse sources, identify trends, develop strategies, and implement high-impact solutions - Communicate effectively, both verbally and written, with management, team members, and other departments - Self-motivated and innovative and can think outside the box - A passion for delivering great customer service to our clients - Able to work early or late schedule to meet client needs. We are not currently engaging with outside agencies on this role. What you’ll appreciate: •Workplace flexibility – you choose between remote, hybrid or in-office •Company paid employee medical, dental and vision •Competitive salary and success sharing bonus •Flexible vacation with no cap, plus sick time and holidays •An entrepreneurial culture that won’t limit you to a job description •Being listened to, valued, appreciated -- and having your contributions rewarded •Enjoying your work each day with a great group of people Apply TODAY! careers.questanalytics.com About Quest Analytics For more than 20 years, we’ve been improving provider network management one groundbreaking innovation at a time. 90% of America’s health plans use our tools, including the eight largest in the nation. Achieve your personal quest to build a great career here. Visa sponsorship is not available at this time. Preferred work locations are within one of the following states: Alabama, Arizona, Arkansas, Colorado, Connecticut, Delaware, Florida, Georgia, Idaho, Illinois (outside of Chicago proper), Indiana, Iowa, Kansas, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Minnesota, Mississippi, Missouri, Montana, Nebraska, Nevada, New Hampshire, New Mexico, North Carolina, North Dakota, Ohio, Oklahoma, Oregon, South Carolina, South Dakota, Tennessee, Texas, Utah, Vermont, Virginia, West Virginia, Wisconsin, or Wyoming. Quest Analytics provides equal employment opportunities to all people without regard to race, color, religion, sex, national origin, ancestry, marital status, veteran status, age, disability, sexual orientation or gender identity or expression or any other legally protected category. We are committed to creating and maintaining a workforce environment that is free from any form of discriminations or harassment. Applicants must be legally authorized to work in the United States. Verification of employment eligibility will be required at the time of hire. Persons with disabilities who anticipate needing accommodations for any part of the application process may contact, in confidence hr@questanalytics.com NOTE: Staffing agencies, headhunters, recruiters, and/or placement agencies, please do not contact our hiring managers directly. We are not currently working with additional outside agencies at this time. Any job posting displayed on websites other than questanalytics.com or jobs.lever.co/questanalytics/ may be out of date, inaccurate and unavailable

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The IT Support Engineer III is a senior technical role responsible for advanced troubleshooting, complex escalations, and project execution across nationwide client environments, with a strong emphasis on healthcare and dental IT systems. - Handle advanced escalations from lower-level engineers - Diagnose and resolve complex server, networking, and infrastructure issues - Support healthcare and dental software applications and imaging systems - Lead and execute infrastructure, cloud, and security projects - Act as a senior technical advisor to clients - Maintain detailed technical documentation and system diagrams Qualifications - 5 or more years of IT support experience - Advanced expertise in Windows Server, Microsoft 365, and networking - Strong project execution and communication skills Requirements - Healthcare or dental IT experience - Advanced PowerShell or scripting knowledge - macOS and iOS support experience Benefits - Paid Time Off program in accordance with company policy - Company-observed paid holidays - Health insurance options available to eligible employees - CrewHu employee recognition and rewards program - $50 monthly cell phone stipend - Company-provided equipment and tools - Ongoing training and professional development opportunities