• Manage all technical aspects of the sales process including product demonstration, proof of concept, customer on-boarding, and feature requests • Respond to RFIs, RFPs, and RFQs • Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities • Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization • In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers integrate with their own in-house tools and systems • Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives • Attend trade shows, conferences, and meetups • Requires frequent travel (30%+), often on short notice, including regular onsite meetings with current and prospective customers, with fluctuations by territory and quarter

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Forward Deployed Engineer, you will bring Invoca’s existing AI Agents to life inside real customer environments. You will extend and deploy Invoca’s existing SMS Agent within customer environments by integrating it with their enterprise systems, APIs, and data sources—enabling the agent to access the right context, trigger workflows, and operate reliably within real production processes. You will be responsible for the end-to-end technical success of our customer deployments. You should be someone who can rapidly build, configure and deploy production-ready solutions based on established architectural templates, while taking full ownership of the end-to-end integration lifecycle, from inbound data pipelines to complex outbound downstream systems, ensuring that data flows securely and efficiently between our AI infrastructure and the customer’s existing enterprise ecosystem. In this role, you will be instrumental in bridging our core platform with the next generation of Agentic conversational experiences. What You'll Do - Deploy Scalable AI Solutions: You will be responsible for building, configuring and deploying customer specific Agentic AI, based on standardized templates, while also ensuring rapid time to value. - Build and Deploy Tool Servers: Design, build, and deploy Model-Tool Communication Protocol (MCP) servers that expose Invoca’s API endpoints as usable "tools" for AI models. You will ensure these servers provide clear, contextually rich descriptions so Large Language Models (LLMs) can reliably integrate with our systems. - Enable Seamless AI Integration: Manage the transport layer between LLMs and our internal data sources using the MCP standard, ensuring the AI has the necessary context to be accurate and effective. - Uphold Security & Governance: Implement strict guardrails and "Human-in-the-Loop" checkpoints. Your work will ensure AI agents never perform destructive actions (like deleting records or spending budget) without appropriate authorization and review. - Optimize AI-Driven Workflows: Monitor and enhance the performance of AI tool-use. You will tune prompt templates and server responses to reduce "hallucinations" and minimize latency in real-time integrations. - Drive Cross-Functional Success: Partner closely with Product and Engineering teams to ensure our core platform is continuously "AI-ready" and collaborate with Customer Success to identify and build the highest-impact AI integrations for our clients. Qualifications - 3+ years working with platforms like Salesforce, Google Ads, Microsoft Dynamics, or Zendesk. - The expertise to transform architectural templates into live, high-performance deployments, alongside the technical intuition to manage and optimize the diverse inbound and outbound integrations that power the Invoca platform. - Direct experience building applications on top of Agentic frameworks, LLMs, RAG in production environment. - The ability to take a vague business problem ("Help us automate follow-ups") and architect a clear, technical, AI-driven solution. - Strong scripting skills to build and maintain the connections that allow AI models to interact with other software tools in a TDD environment. - Deep experience with RESTful APIs, Webhooks, and authentication protocols (e.g., OAuth2). - Familiarity with how Agents and Large Language Models handle "Tool Use" or "Function Calling," including the difference between direct and exemplar-based prompting for tool selection. - Strong understanding of structured data and the standard protocols used to transfer information between web applications. - An empathetic tone and the ability to translate complex technical concepts into clear business value. You are proactive with frequent status updates. Requirements - Direct experience working with Workato or a similar integration platform. - Direct experience with building integrations for agentic systems to automate workflows. - Familiarity with an additional backend language (like Python or Go) is a bonus, though JavaScript proficiency is key for scripting. Benefits - Flexible Time Off – We encourage a healthy work-life balance. Our flexible paid time off policy allows you to recharge and take time away as needed. - Paid Holidays – Invoca provides 16 U.S. paid holidays, including a winter break, giving you ample opportunity to refresh and spend time with friends and family. - Health Benefits – Our healthcare program includes medical, dental, and vision coverage, with multiple plan options so you can choose what works best for you and your family. Fertility assistance is also included. - Retirement – Invoca offers a 401(k) plan through Fidelity with a company match of up to 4%. - Stock Options – All employees are invited to share in Invoca’s success through stock options. - Mental Health Program – Well-being support on a broad range of issues is available through our SpringHealth program. - Paid Family Leave – Up to 6 weeks of 100% paid leave is provided for baby bonding, adoption, and caring for family members. - Paid Medical Leave – Up to 12 weeks of 100% paid leave is provided for childbirth and medical needs. - InVacation – As a thank-you to our long-term team members, we offer a bonus after 7 years of service. - Wellness Subsidy – We provide a subsidy that can be applied toward gym memberships, fitness classes, and more.

• Drive the growth of MCA’s Customer Engagement practice through strategic client engagements • Serve as a trusted advisor and solution strategist to executive stakeholders • Lead early client engagement and opportunity shaping through solution design • Develop differentiated transformation solutions in collaboration with sales leadership • Convert strategic opportunities into long-term client relationships • Contribute to thought leadership and market strategy in CE transformation capabilities

Thinkific is a learning commerce platform that helps learning businesses turn knowledge into impact. By bringing together community, courses, and content with commerce, we power transformative learning experiences that help businesses grow their revenue—and reach millions of learners around the world. We’re a team of 300+ Thinkers building products that matter. Every role at Thinkific contributes to raising the bar for online learning, supporting learning businesses, and creating real-world impact. You’ll work alongside curious, collaborative teammates who care deeply about what they build and who they build it for. We’re committed to a fair, inclusive, and human hiring experience. Our team is here to guide you every step of the way, so you always know what to expect! Do you love working cross-functionally and finding creative technical solutions for top-tier customers? We’re looking for a Solutions Engineer to join us at Thinkific. As a Solutions Engineer, you will report into our Solutions Engineer Team Lead and serve as both a trusted advisor and product expert, helping prospects and customers realize maximum value from our platform. You will support the pre-sales process through technical discovery, solution design, and product demonstrations, partnering closely with Sales to showcase how Thinkific solves customer needs. You will also collaborate with Customer Success post-sale to provide technical guidance on implementations, integrations, and platform customization, ensuring customers are set up for long-term success. Your work will span technical discovery, solution design, and enablement, driving growth for both our customers and Thinkific. Your goal will be to drive measurable customer outcomes for our customer and teams. Here’s how you’ll accomplish this: - Act as the technical expert in sales cycles (new business & expansion), supporting revenue-generating opportunities through consultative solutioning and platform expertise. - Work with the Customer Success team to solve problems by providing product expertise in customers’ initial setup and early implementation stages - Partner with prospects and customers to gain a deep understanding of their business challenges, technical requirements, and success criteria. - Design and recommend customized solutions leveraging Thinkific’s API, webhooks, SSO, themes, integrations, and apps ecosystem. - Deliver tailored product demos, workshops, and training sessions for clients and internal teams, and maintain technical resources for internal teams. - Respond to technical assessments such as RFPs, vendor due diligence, and security questionnaires. - Serve as the voice of the customer by providing structured feedback and feature requests to Product and Engineering teams. The person we have in mind likely: - Has 2+ years of experience in a technical consulting or pre-sales solutions engineering role in a SaaS organization - Can quickly gain an understanding of prospects’ unique challenges, needs, and processes and has the ability to use that knowledge to advise the Sales process and find solutions for these buyers - Experience designing scalable technical solutions for customers across both pre-sales and post-sales engagements, enabling teams and clients to operate more independently and efficiently. - Is familiar with web APIs , webhooks, Single Sign On (SSO), and client-side development with JavaScript, HTML, and CSS - Exhibits strong problem solving skills—you can easily weave together all the technical pieces to accomplish complex setups and workflows - Possesses experience reviewing and submitting requests for proposals (RFPs) - Loves to learn and grow. They’ve found (and keep looking for) ways to level up their skills in this field, whether that’s through formal education, gaining professional experience, or maybe even building their own business These things would also be nice, but we think you could learn them on the job: - Comfort performing product demos or demonstrating highly technical products - Strong knowledge of privacy and security compliance - Hands on experience working with web solutions - Experience with any of our integrations (like Brillium Exams, Direct Infusionsoft, Direct ActiveCampaign, etc.) and experience with Salesforce We’re committed to fair and transparent pay that reflects both where you are and where you can grow to. This role has a salary range base of $82,800 - $103,500 - $124,200 designed to capture the full journey from developing skills to excelling in the position. Most new hires start between the minimum and midpoint, which aligns with being fully capable in the role. Salaries above the midpoint are typically reserved for team members who have demonstrated strong, consistent performance, deep expertise, and a significant positive impact within the role. For high-demand or hard-to-fill positions like this one, we may hire above midpoint for candidates who bring exceptional experience, skills, or impact potential. Diversity, Equity, Inclusion and Belonging & Accessibility This is just our initial idea of who we’re looking for! At Thinkific, we know that people have unique career journeys. If your experience is close to what we’ve described but you feel that you might be missing a few of the requirements, please still apply! We believe in equal opportunity and are committed to diversity, equity, inclusion, and belonging across every facet of our business. We’re also committed to providing a comfortable and accessible interview experience for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. What you can expect if you join Thinkific: 👏 An amazing team of talented, passionate, and kind Thinkers. Together, we’ve built an amazing, award-winning culture—we’re a Certified Great Place to Work and one of Canada’s Most Admired Corporate Cultures by Waterstone! 🚀 The chance to build, improve, and innovate on a platform that’s driving positive impact for thousands of businesses and millions of students around the world. 💸 A competitive compensation package including base salary, equity, team-wide bonuses, and an Employee Share Purchase Plan. 🌴Flexible Paid Time Off to maintain mental and physical health. Our team is encouraged to take a minimum 4 weeks of vacation, plus Thinker Holidays (extended long weekends in the summer) and time off for the December holiday season. 🩺 Health Benefits and Wellness: Comprehensive benefits starting on Day 1 include health, vision, and dental coverage for you and your family, $3,000 for mental health care, a short-term health plan, and an additional $900/year health or personal spending account. Plus, family friendly benefits include generous parental leave top-ups for up to 32 weeks, as well as fertility coverage and personalized return to work options. 🤝 3 Paid Volunteer Days each year to give back to your community and support the causes you care about. 💻 Flexible Work. Choose to work from home from anywhere in Canada, at our Vancouver HQ, a co-working space, or anywhere there’s wifi for a change of scenery. ⬆️ Learning & Growth. An annual $2,000 CAD Learn and Grow fund for conferences, seminars, or courses, plus training, mentorship, coaching, and internal promotion opportunities. 🏡 A home office setup so you’re ready to succeed with a company-owned Macbook Pro and a budget to order a desk, chair, or any accessories to help you work comfortably and productively. 💙 A place where you can bring your whole self to work. We know that different perspectives lead to amazing ideas, more innovation, and, ultimately, our success as a company. We welcome applicants of all backgrounds, experiences, beliefs, identities, and statuses. Whoever you are—we can't wait to meet you! The Thinkific Vancouver office operates on the traditional, ancestral, and unceded territories of the xʷməθkʷəy̓əm (Musqueam), Sḵwx̱wú7mesh (Squamish), and Sel̓íl̓witulh (Tsleil-Waututh) Nations of the Coast Salish People. We encourage everyone to learn more about the original caretakers of the land that you currently occupy.