• Provide solution engineering support for all field resources, including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives. • Responsible for lifecycle sustaining engineering support (discovery, solution, and proposal). • Handle moves, adds, and changes (MACD). • Provide sustaining engineering support for large, complex solutions. • Support activities related to account development. • Capture customer technical requirements and translate them into internal architecture templates. • Collaborate with the product team on new product requirements, integrations, and defect resolution. • Conduct load/stress and fail-over testing for high-availability deployments with the product team and customers. • Address and resolve customer issues both pre- and post-production. • Drive continuous technical improvement internally and with customers. • Cultivate and drive technical decisions with customers to design or improve technical solutions. • Oversee technical implementation for customer deployment projects. • Participate in client implementation planning to ensure seamless integration or turn-up of services. • Provide technical fulfillment and answer questions related to technical capabilities for RFIs, RFQs, and RFPs. • Exercise independent judgment and discretion in matters of significance. • Maintain regular, consistent, and punctual attendance. • Must be able to work nights, weekends, variable schedules, and overtime as necessary. • Perform other duties and responsibilities as assigned.

• Support Business Development and Sales teams as part of a Team of 4 • Work directly with developers and customers in a customer-facing setting • Support developers in adopting NVIDIA libraries and software frameworks • Analyze application architectures and find opportunities for acceleration • Provide feedback and collaborate with engineering, product and research teams • Deliver trainings, hackathons and technical demonstrations on NVIDIA solutions and platforms

• Collaborating with NVIDIA Cloud Partners to create, implement, and put into operation NVIDIA's innovative hardware and software solutions. • Partner with Sales Account Managers and other business leads to identify and secure business opportunities for NVIDIA products and solutions. • Act as the primary technical support for customers during the development, construction and production of extensive GPU cloud infrastructure through whole customer lifecycle. • Conduct regular technical customer meetings for project/product details, feature discussions, intro to new technologies, and debugging sessions. • Work with customers to build PoCs for solutions to address critical business needs by building out networking and compute infrastructure. • Prepare and deliver technical content to customers including presentations, workshops, etc.

Who we are Kentik is the network intelligence platform for modern infrastructure teams. Unlike traditional monitoring and observability tools, we demystify complex network operations, enabling organizations to deliver applications and innovation at scale. Built by network experts to make critical insight accessible to every engineer, Kentik is the real-time source of truth that understands every network in context — from data center to cloud to the internet. This single platform unifies and correlates cloud, device, flow, synthetic data to turn telemetry into action. Market leaders like Akamai, Booking.com, Dropbox, and Zoom rely on Kentik to run, manage, and optimize their networks. What we do Do you love helping customers implement innovative solutions and solve technical problems? Do you have a passion for learning about the latest technologies? Do you have a knack for helping customers understand the unique business value that a technical solution provides? Are you ready to bring a combination of technical skills, business acumen, and a do-whatever-it-takes attitude to help customers successfully leverage the Kentik solution to transform their businesses? Kentik is looking for a Solutions Engineer to support our growing sales team and help bring the Kentik solution to market. This is an excellent opportunity to join one of Kentik’s most important technical teams, work with some of the best and brightest engineers in the industry, and develop your skills within one of the most innovative companies in the networking space. Solution Engineers at Kentik have the opportunity to help shape our product strategy and enable a broad set of use cases by working directly with our customers. What you'll do - Manage all technical aspects of the sales process including product demonstration, proof of concept, customer on-boarding, and feature requests - Respond to RFIs, RFPs, and RFQs - Assist marketing in identifying opportunities to expand product marketing collateral to help close sales opportunities - Champion of listening to customer requirements to channel product feedback and feature requests to the product management organization - In collaboration with Customer Success, post-sales engineering check-ins with customers to maintain high customer success rates, share new features and product roadmap, and help customers integrate with their own in-house tools and systems - Work in tandem with account team to meet or exceed monthly, quarterly, and annual booking objectives - Attend trade shows, conferences, and meetups - Requires frequent travel (30%+), often on short notice, including regular onsite meetings with current and prospective customers, with fluctuations by territory and quarter What you'll bring Studies have shown that some candidates tend to apply to jobs only if they meet 100% of the qualifications. We encourage you to apply if you meet most of the criteria - even if you don’t match all of the qualifications, your skills and experience could be valuable in this role! - 5+ years experience in a high tech sales/solutions engineering or systems/network engineering role - Must be located on the U.S. East Coast - Ability to conduct technical conversations with prospects ranging from staff-level engineers and architects to senior executives - Strong verbal and written communication skills - Experience managing Cisco/Juniper routers and your own Linux servers - Strong understanding of network and application protocols (e.g. DNS, BGP, Netflow, TCP/IP, HTTP, SNMP) and their use for infrastructure design and operations - Programming proficiency in a scripting language - Understanding of DDoS attacks and basic mitigation methods What we offer Kentik is a fully remote company that operates globally. We seek professionals that will help us thrive as an organization, and in turn, to broaden and enhance your career. We’re very thorough in the interview process to understand your skills and how they will relate to your successful growth here at Kentik. Our compensation philosophy encompasses a fair program for all in order to attract, engage and retain talented individuals who will drive our business and wow our customers. The base salary range for this position is: $133,000 - $168,000, with an expected overall targeted earnings (OTE) range of: $190,000 - $240,000. The salary range and OTE reflect the low and high end of the U.S. range Kentik reasonably and generally expects to pay the hired candidate in this role. The actual salary offered may be lower or higher than the stated range depending on various factors, including but not limited to: - Experience with the skill sets required for success - Demonstrated competencies and potential - A geographic market-based approach In addition to a great career opportunity, Kentik offers stellar benefits for our employees, which include: - 100% of premiums are paid by company for health, vision and dental coverage for you and your dependents - Additionally, an annual Health Reimbursement Account (HRA) of $3,000 for an individual or $4,500 for a family - Paid family & medical leave - Open PTO, a quarterly Wellness Day, and a minimum of 10 paid holidays - 401(k) retirement account - Home office reimbursement - Stock options Note: Benefits are as listed for all US full-time employees. For compensation, international applicants will be treated equitably in relation to the laws applicable within the countries in which we operate. Come work with us The true meaning of Kentik is visibility. We’re committed to making sure everyone feels empowered to use their voice, has a sense of belonging, and is represented at Kentik. We don’t look for individuals who fit the culture, but those who will continue to add to the culture. We encourage everyone to apply, especially those individuals who are underrepresented in the industry: people of color, LGBTQI+ community, women, individuals with disabilities (both seen and unseen), veterans, and people of any age or family status. Kentik is committed to creating an inclusive interview process. If you require a reasonable accommodation during the application or interview process, please reach out to recruiting@kentik.com. Come as you are! You will be working at a fast-growing, well-funded startup alongside industry thought leaders and network aficionados as we build the future of observability and set the high bar for how network operations and digital businesses should run. With a competitive salary and amazing benefits on top of the meaningful and challenging projects you’ll take on, we’re sure you’ll enjoy joining the Kentik team. #li-remote