This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Senior Salesforce Administrator is responsible for optimizing Salesforce processes, supporting integrations and contributing to minor development efforts. This role involves: - Identifying process efficiencies - Implementing new Salesforce features - Ensuring seamless integrations to support various teams at SmithRx A significant focus of this role is the ownership of the Service Cloud environment, including: - Technical setup and optimization of the SmithRx Contact Center - Providing thought leadership to streamline workflows - Managing the full lifecycle of third-party integrations - Ensuring support infrastructure scales alongside growth In addition to core administrative responsibilities, the role requires basic coding skills to enhance Salesforce functionality through Flows and API integrations. The ideal candidate will: - Collaborate closely with stakeholders to understand workflows - Build automation that improves efficiency, streamlines operations, and enhances user experience Qualifications - 8+ years of total relevant experience - 5+ years of Salesforce administration experience with hands-on expertise in configuration, automation, and integrations - Deep experience setting up and optimizing Service Cloud features and Contact Center technologies - Strong understanding and experience of integrations, APIs, and middleware tools - Proven ability to design scalable solutions and automation - Experience working with security models, permission structures, and data governance best practices - Salesforce Certifications: Must have Salesforce Administrator, Sales Cloud Consultant, and Service Cloud Consultant certifications - Preferred certifications include Advanced Administrator and Platform Developer I - Excellent problem-solving skills - Exceptional verbal and written communication skills - Strong data management abilities Requirements - Manage advanced Salesforce configurations, security settings, and user roles - Lead the technical setup and maintenance of the Service Cloud environment - Oversee the end-to-end lifecycle of third-party integrations - Design and implement scalable Salesforce solutions - Work closely with various teams to identify automation opportunities - Assist with data governance - Develop advanced reports, dashboards, and analytics - Support release management, change management, and deployment cycles Benefits - Highly competitive wellness benefits including Medical, Pharmacy, Dental, Vision, and Life Insurance and AD&D Insurance - Flexible Spending Benefits - 401(k) Retirement Savings Program - Short-term and long-term disability - Discretionary Paid Time Off - Paid Company Holidays - Wellness Benefits - Commuter Benefits - Paid Parental Leave benefits - Employee Assistance Program (EAP) - Well-stocked kitchen in office locations - Professional development and training opportunities

• Customization & Configuration: Design and build scalable solutions in Salesforce and a PRM using Flows, validation rules, and other declarative tools to support partner lifecycle management. • PRM Ownership: Configure and optimize partner portal experiences, partner account hierarchies, deal registration processes, and partner user management. • Partner Attribution & Tracking: Build and maintain systems for accurate partner attribution across the opportunity lifecycle, ensuring proper tracking of partner-sourced and partner-influenced deals for commission calculation and performance reporting. • Partner Data Management: Monitor and maintain data integrity for partner accounts, opportunities, and activities; execute regular data audits and manage updates across partner systems. • System Optimization & Maintenance: Manage platform releases, assess impact on partner-facing functionality, and perform ongoing system performance improvements. • Troubleshooting: Provide timely and effective troubleshooting for Salesforce and channel tool issues, resolving technical problems to minimize downtime and ensure continuous system performance. • Cross-Functional Enablement: Collaborate with Channel Operations, Partnerships, Sales, and Marketing to translate business requirements into well-designed technical solutions that scale with partner growth. • Stakeholder Communication: Serve as a trusted partner to stakeholders across channel teams by clearly communicating system capabilities, project progress, and technical trade-offs.

• Serve as the primary contact for customers seeking assistance with Salesforce and Sweep. • Diagnose, troubleshoot, and resolve technical issues while ensuring a positive customer experience. • Provide personalized guidance and best practices to help customers optimize their use of both platforms. • Manage support tickets from submission to resolution, meeting response and resolution SLAs. • Accurately document all interactions, solutions, and follow-ups in the ticketing system. • Prioritize critical and time-sensitive cases to ensure timely resolution and customer satisfaction. • Assist with Salesforce and Sweep configurations, workflows, and user management. • Conduct regular system health checks to identify and prevent potential issues. • Contribute to ongoing improvements that enhance platform performance and usability. • Partner with product and engineering teams to escalate complex technical issues. • Share recurring feedback and insights to inform product and process improvements. • Track and report on support trends, resolution metrics, and customer satisfaction levels. • Develop and maintain support documentation, FAQs, and self-service resources. • Support onboarding with training sessions and workshops that help customers succeed with Salesforce and Sweep.

• Interview users to determine business needs. • Work with project manager to determine time estimates and production schedules for approved projects. • Design, construct, test/debug, implement and document databases and computer programs. • Lead small projects when needed. • Maintain existing applications by supporting users, troubleshooting problems and resolving them. • Produce revisions to databases and computer programs. • Proactively communicate project status and or issues to management. • Research and recommend software development tools and methods. • Participate in development of IT standards and procedures. • Maintain knowledge of current and emerging technologies. • Conduct user training as required.