Job Closed
This listing is no longer active.
One cross-channel platform for secure authentication of customers and payments alike, without unnecessary friction.
Service Delivery Manager
Location
Tennessee
Posted
95 days ago
Salary
0
Seniority
Senior
Job Description
Service Delivery Manager
Entersekt
• The Service Delivery Manager acts as the client’s advocate, ensuring services and products meet expectations while driving adoption and performance. • Monitor delivery quality, resolve issues, and implement improvements at both operational and product levels. • Through proactive communication and governance, build trust within the client’s organisation, achieve customer satisfaction, and position the organisation as a strategic partner.
Job Requirements
- Bachelor's Degree or equivalent.
- 5 Years of experience or more in managing relationships as a SDM or similar role, including contract negotiation, performance evaluation, and issue resolution. (Essential)
- Extensive experience in developing, negotiating, and managing SLAs to ensure that services provided meet or exceed agreed-upon standards.
- Strong background in managing and resolving incidents and problems related to clients or 3rd Party services, demonstrating the ability to minimize service disruptions effectively. (Essential)
- Analytical and problem-solving abilities to address service delivery issues and optimise performance.
- Strong leadership skills with the ability to lead cross-functional teams, foster collaboration, and drive service provider performance to achieve organizational objectives.
- Deep understanding of service management principles, frameworks (such as ITIL), and best practices to ensure the efficient and effective delivery of services. (Essential)
- Project Management experience to plan, organise, and coordinate teams, timelines, and deliverables.
- Strong verbal communication skills and the ability to influence team members and stakeholders.
- Experience in creating and delivering reports and presentations to clients.
- Experience with Hosted or SaaS offerings preferable in an AWS environment.
- Experience in EMV 3-D Secure and card-not-present (CNP) e-commerce environment (beneficial).
- Experience in a range of Authentication Products (In-App Auth, Fido, NIUSSD etc.) (beneficial)
- Experience in Mobile Application and SDK support to clients (beneficial).
- Expertise in Salesforce (beneficial).
- Experience in Reporting tools like PowerBI, Tableau or similar.
- Experience in Monitoring and Fault-finding tools like Opsgenie, Prometheus, Kibana, Zabbix.
- Experience accessing and manipulating data using SQL or Python (beneficial).
Benefits
- Flexible hours
- Remote work
- Growth opportunities
Related Guides
Related Categories
Related Job Pages
More Manager Jobs
• Arbejde hjemmefra som selvstændig leverandør (sælger) og alene fokusere på erhvervelse af kunder (ingen administrative opgaver eller eftersalgsaktiviteter). • Sælge formueforvaltningsydelser til velhavende privatpersoner. • Fokusere på at tiltrække nye kunder med likvide aktiver på mere end 3.275.000 kr. • Modtage støtte fra vores afdelinger og have en konstant tilgang af kundeemner, som genereres af Fisher og på baggrund af promovering af markedsføringsmateriale. • Få godt indblik i Fisher Investments’ markedsfilosofi, som understøttes af kurser lige fra kurser om kapitalmarkeder til salgstræning. • Referere direkte til den administrerende direktør.
Overview Why Highmark Residential? Because every position is considered critical to Highmark’s success and reputation, we take care to employ those who aspire to become the best in their field. Those who succeed at Highmark will do so because they enjoy an empowered, challenging, fulfilling, and financially rewarding workplace! Why we need you: The Regional Property Manager supervises and monitors the financial and operational goals of each community in their region. This position also assists the Regional Vice President in implementing new procedures that affect the bottom line and the company as a whole. What Highmark can do for you: - Help you achieve your goals by continuous professional development and regular career progression sessions - Competitive pay for the market - Monthly bonus opportunities for all site associates - 30% associate rent discount - Medical, Dental & Vision benefits the 1st of the month following 30 days of full-time employment - Company-provided life insurance, short term and long term disability coverage - Flexible Spending accounts - 401(k) eligibility after 90 days, with 4% Highmark match - Professional Certification & Tuition reimbursement - Vacation, Sick and Personal Time off available to use after 90 days - 10 paid holidays - Paid parental leave Responsibilities What your day to day might look like: - Supervise the daily operations of your regional portfolio to achieve financial and operational goals - Oversee the hiring, training, counseling, and mentoring, including annual performance reviews of property staff - Review/audit property administrative, accounting, and maintenance areas to ensure compliance with established policies and procedures; approve all exceptions of the same - Review all bank deposits, Monthly Bonus Reports, Weekly Activity Reports, and Financial Aged Receivable Reports - Deliver preliminary budgets to Senior Regional Manager and/or Regional Vice-President - Oversee the annual apartment walkthrough (assist Community Directors where appropriate) - Review and approve Semi-Annual File Audits Qualifications We're looking for: - A high degree of organization and interpersonal skills - Excellent written and verbal communication skills - Able to direct the work of others - Industry accreditations preferred - CAM, CAPS or CPM Some things we can't live without: - 5 years of previous management in a supervisory role, with an emphasis on bottom-line profit and accountability - Must have experience with affordable properties and programs - Prior Regional Manager experience required - High school education or equivalent to - college degree preferred - Remote position but must be willing and able to travel - Valid driver's license Req. ID: 2026-9031 #CORP
Transportation Grants Manager
GuidehouseSolving big problems, building trust in society, and empowering our clients to shape the future.
• Guidehouse supports the U.S. Department of Transportation (DOT) to execute its mission to ensure our nation has the safest, most efficient and modern transportation system in the world. • In support of that mission, we are searching for a Senior Consultant to help DOT consolidate and improve its grants system. • Develop operating concepts, operations models, and governance models • Facilitate client meetings, interviews or work groups • Work collaboratively in a team to develop solutions to solve organizational challenges and optimize the efficiency and effectiveness of operations • Work with diverse stakeholder to drive towards consensus • Lead the development of work products that clearly synthesize information into recommendations for client implementation • Develop business process improvements to existing programs • Provide change management recommendations to clients • Develop communications and executive presentations for audiences such as agency leadership, the White House, and Congress • Assume responsibility for managing client relations • Provide guidance, coaching, and quality assurance to junior staff • Manage project plans, budgets, and reports
Client Advisory Services Manager
Councilor, Buchanan & Mitchell, P.C.At CBM, it is our goal to hire talented, energetic people who are enthusiastic about what they do. We offer a mentorship program to encourage individuals to grow professionally and develop in their careers. CBM offers today's accounting professionals opportunities for advancement in a fast-paced environment that allows for both professional success and work-life balance.
Councilor, Buchanan & Mitchell, P.C. (CBM), a leading accounting and business advisory firm, is seeking a Manager-level professional who operates as a fractional CFO for a portfolio of outsourced accounting and advisory clients, with a focus on nonprofit organizations and professional service businesses. This role combines technical accounting oversight with forward-looking financial leadership. The Manager owns client relationships, leads engagement delivery, and translates financial information into insights for client leadership. The ideal candidate will bring at least six years of public accounting, advisory and/or finance leadership experience, including experience operating at a manager or engagement-lead level with responsibility for supervising staff and owning client deliverables. Experience in a Client Advisory Services (CAS) or outsourced accounting environment is strongly preferred, as this role requires managing multiple client engagements simultaneously. This role is ideal for a detail‑oriented, analytical professional who excels in a dynamic, client‑focused environment. This position includes the opportunity to help strengthen delivery today while expanding the firm's advisory capabilities and is designed for a professional who wants to grow into a future leadership role within the practice. Remote work and flexible schedule are available. Essential Functions Client Advisory and Forward-Looking Financial Leadership - Conduct comprehensive financial analyses to identify trends, assess performance, and develop data‑driven insights for client decision‑making - Develop, maintain, and interpret financial models supporting cash flow forecasting, revenue and expense projections, and key performance indicators - Translate budget‑to‑actual results into actionable recommendations to improve financial and operational outcomes - Assist clients in preparing annual budgets, multi‑year financial plans, and rolling forecasts - Analyze profitability by program, department, or business unit and identify opportunities for financial efficiency - Produce dashboards and financial analytics reports for internal and external stakeholders - Assess financial implications of business scenarios, new initiatives, and organizational changes - Collaborate with client leadership to interpret financial results, establish metrics, and strengthen financial stewardship - Present financial information and analysis to executive leadership, Boards of Directors, and Finance Committees Engagement Ownership and Client Management - Own engagements from planning through delivery, including deadlines, staffing coordination and client communication - Serve as the lead advisor on complex or non-routine client matters, addressing them directly coordinating appropriate team members and resources to reach resolution - Maintain accountability for delivery of agreed scope of services and identify opportunities for additional services that enhance value for the client - Maintain proactive, consistent communication with clients and team members to support strong working relationships - Coordinate with tax and other specialty teams to support integrated client service delivery Accounting Team Oversight and Development - Review financial statements and other key deliverables prepared by controller- and senior-level staff for accuracy, consistency, and advisory value - Lead and mentor accounting staff assigned to engagements, providing direction, review, and professional development - Oversee accounting operations staff, including those providing A/R, A/P, payroll, and general ledger functions, to support reliable financial reporting - Foster proactive and consistent communication with staff, partners, and cross-functional teams to maintain alignment on deadlines, priorities, and client needs - Strengthen processes and workflows to improve efficiency, scalability, and service delivery - Promote a culture of accountability, collaboration, and continuous improvement within the team Other Functions - Demonstrate strong organizational, time‑management and analytical skills - Continue developing technical, industry and advisory expertise - Support training and mentoring of personnel - Build and strengthen client relationships through an entrepreneurial, service‑focused approach - Participate in business development activities, including networking and referral development - Perform other responsibilities consistent with the role Job Qualifications - Minimum of 6 years of accounting and finance experience, preferably within a CAS or outsourced accounting environment in public accounting - Experience operating at a manager level with responsibility for supervising staff and owning client deliverables - Strong understanding of financial and internal controls within a GAAP‑compliant environment - CPA certification strongly preferred, or equivalent professional finance credential and experience - Bachelor's degree in accounting or a related field required - Master's degree in finance, or a related discipline, is preferred but not required - Proficiency with accounting and financial software (QuickBooks Online, BILL, Sage Intacct, Xero, CCH Suite, etc.) or demonstrated ability to quickly learn new systems Advanced Excel and Microsoft Office skills, with ability to develop scalable forecasting and financial modeling tools - Exposure to analytics or reporting platforms is a plus, particularly for candidates interested in helping evolve advisory capabilities - Excellent analytical abilities with exceptional accuracy and attention to detail - Ability to manage multiple client engagements, prioritize work, and meet deadlines - Strong written and verbal communication skills - Customer‑focused team player who thrives in a dynamic environment About CBM At CBM, it is our goal to hire talented, energetic people who are enthusiastic about what they do. We offer a mentorship program to encourage individuals to grow professionally and develop in their careers. CBM offers today's accounting professionals opportunities for advancement in a fast-paced environment that allows for both professional success and work-life balance. CBM offers a diverse, flexible work environment, and we are proud to offer a competitive salary, a comprehensive benefits package, growth opportunities, and a team-oriented environment. Company Benefits - 401(k) and Profit-Sharing Plan - 10 Paid Holidays - Paid Time Off - Bereavement/Jury Duty Leave - Paid Parental Leave - FSA/Dependent Care - Life Insurance - Short and Long-Term Disability - Volunteer Community Service Day - Healthcare Benefits - medical, dental, vision & other programs - Paid Parking & Metro - Subsidized Employee Wellness and Fitness Program - Mentorship Program - Project Clear Path - Professional Training & Development - Tuition Reimbursement - CPA and Other Certifications Assistance - Professional Memberships - Business Casual Work Environment - Fun Firm Activities ** CBM is an Equal Opportunity Employer dedicated to diversity and inclusion **


