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Planned Systems International logo
Planned Systems International

People. Service. Integrity.

Senior Systems Analyst

Systems EngineerSystems EngineerOtherRemoteSeniorTeam 1,001-5,000Since 1988H1B No SponsorCompany SiteLinkedIn

Location

United States

Posted

80 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expExperience acceptedEnglishServiceNowSQL

Job Description

Senior Systems Analyst

Planned Systems International

• This role provides the technical backbone for CPMP execution, Tier III service excellence, release readiness, reporting integrity, and low‑risk transitions for PIV NextGen support. • Support development, maintenance, and monitoring of the Contractor Project Management Plan (narrative + graphical). • Produce monthly progress reports (Word/MS Project) with data definitions, ICT deliverable Section 508 status, issues/resolutions, and CPMP variance tracking. • Prepare materials, present technical content, and produce minutes for Technical Kickoff, weekly PIV Operations meetings, monthly contract reviews, Technical Interchange Meetings (TIMs), and biannual Program Management Reviews (PMRs). • Provide subject‑matter troubleshooting for PIV NextGen integrations (Active Directory, IAM, PKI, certificates, client software). • Follow VA workflows in ServiceNow, resolve/ticket escalations, coordinate vendor escalations, and produce weekly/monthly Tier III metrics (tickets assigned/resolved, avg closure time). • Validate NextGen client updates and patches against VA baselines, coordinate field testing, document anomalies, prepare release intake/packaging support, and publish OIT bulletins/knowledge articles. • Maintain installer packages and release readiness artifacts. • Author and review knowledge base articles, SharePoint/Teams content, troubleshooting guides, and technical documentation; manage PIV Champions channel content and training materials. • Extract and analyze ServiceNow/Jira metrics; produce tabular and graphical reports and daily/weekly status products (PIV System Status Report). • Develop/execute 90‑day Transition Plan when required; coordinate knowledge/data transfer, training, asset disposition, and personnel support to successor teams. • Ensure solutions meet VA TRM, VA Critical Security Controls, FICAM/HSPD‑12/PIV requirements, Section 508 guidance, and support ATO/FedRAMP documentation needs. • Identify process inefficiencies, recommend automation, and implement improvements to reduce ticket resolution time and increase system stability.

Job Requirements

  • Degree should be in Computer Science, Engineering, Mathematics, or an equivalent technical discipline.
  • 8 additional years of relevant experience may be substituted in place of the Bachelor’s degree.
  • 5 years of relevant IT experience, specifically in:
  • Analysis, design, and integration of information systems
  • Working with COTS (Commercial Off-The-Shelf) software and development software
  • Translating business requirements into system requirements using structured analysis and design methodologies
  • Evaluating cost factors and risks in system implementations.
  • 8+ years’ systems analysis/engineering experience supporting enterprise IT programs for federal customers (VA/DoD preferred).
  • Demonstrated experience with ServiceNow, Service Desk/Tier III workflows, and support reporting.
  • Strong technical skills with directories/authentication (Active Directory, PKI/PIV), Windows client software, and application/server troubleshooting.
  • Experience in testing and release coordination, field test management, and producing test reports.
  • Proficiency in SQL and data extraction for metrics reporting; experience with MS Project, Word, Excel, Power BI or similar.
  • Experience authoring knowledge articles, technical guides, and presentation materials.
  • Strong oral/written communication and stakeholder facilitation skills; proven ability to lead TIMs and brief executive audiences.
  • Familiarity with VA security/compliance frameworks (RMF, NIST, FICAM, Section 508).
  • Active federal clearance (Public Trust minimum; higher preferred) or ability to obtain.

Benefits

  • paid leave
  • options for employer sponsored group medical, dental, vision, short-term and long-term disability, life insurance, AD&D coverage, legal services, identity theft, and accident insurance
  • Flexible spending account and health saving account options offer pre-tax savings for qualified medical, dental, and vision expenses.
  • company sponsored 401(k) retirement plan has an employer contribution match that is immediately vested.
  • professional growth of our employees through professional courses, certifications, and tuition reimbursement programs.

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