Connexus Credit Union - Who We Are: Serving members across all 50 states, Connexus Credit Union is a member-focused cooperative that is proud to return profits to member-owners through high yields for checking accounts and deposit products, as well as competitive rates on our loans. We are a remote first employer with the majority of our employees residing in the upper Midwest. As an employer we foster collaboration and high performance to achieve excellence. We holistically care for and develop our employees to thrive personally and professionally. We are proud to share our success with our employees and those we serve. This position is a temporary contract role and is not a permanent employment opportunity. Starting wage of $16.50/hr. and higher based on prior experience.Bring your customer service experience and we will give you the tools and training to achieve excellence. If you have a hunger to learn and positive energy, join us for bankers' hours with teams and leaders who want you to be your personal and professional best. Responsibilities: - Builds and maintains professional relationships with members and colleagues, leveraging interpersonal skills to achieve mutually beneficial outcomes. - As the first point of contact for our members, provide best in class service and make informed recommendations to help our members achieve their financial goals. - Promptly and accurately assists members at the counter, drive-up, phone or via mail correspondence with all types of financial transactions, including troubleshooting as necessary, while keeping information in the strictest confidence. - Educate our members about opportunities to enhance their financial landscape, while promoting Connexus products, services or policies. - Complete member transactions accurately and efficiently, adhering to department, organizational and federal guidelines and procedures. - Operate and balance cash drawer daily with minimal balancing errors. - Monitor and respond as needed in chat queues in order to achieve interdepartmental synergy and provide members with a seamless experience, regardless of their contact channel. - Protect member and credit union assets through risk mitigation, fraud prevention and confidentiality. - Achieve individual performance goals as assigned and positively contribute to branch goal attainment. - Take initiative for your personal development and stay informed of all credit union products, services and procedures. Position Requirements: - Demonstrated knowledge of basic math skills and cash handling experience to count cash and balance cash drawer accurately and proficiently is Required. - 1+ years of work experience in a sales, retail or customer service environment with demonstrated success in achieving established goals is preferred. - Follows established routines under close supervision. - Uses normal courtesy and workplace professionalism. Interacts with co-workers and members. Demonstrates behaviors that support our values and culture. - Evidence of excellent verbal communication skills along with an outgoing personality that demonstrates a positive, friendly and energetic attitude. - Ability to be entrusted with the handling of confidential and personal matters and to remain calm under pressure. - Demonstrated ability to be a team player, with willingness to work in a fast-paced, flexible environment. Connexus Credit Union's Employer Recognitions: - 2026 Best Place to Work in IT, Computer World Equal Opportunity Employer/Disabled/Veterans/41 CFR 60–1.4, 41 CFR 60-1.35

The Executive Response Specialist is a key position within our offices. As an Executive Response Specialist, you'll be the primary contact for all customer escalations including inquiries from social media, regulatory agencies, legal, departments of insurance, the Better Business Bureau, and more. We are looking for an analytical candidate who knows how to juggle multiple priorities and investigate claims while also managing the competing priorities of good customer service and research. This specialist will also track escalation data for operations and reporting purposes and propose settlement agreements as necessary. What will be my duties and responsibilities in this job? - Responsible for executive escalations and incident management program by investigating, troubleshooting and resolving written customer concerns across multiple channels - Manage multiple issues/cases at one time simultaneously based on workload - Interact with customers related to written escalated concerns in public and/or social media platforms - Analyze and take action on the best possible outcome based on potential risk for an amicable resolution - May identify opportunities for a process improvement for the betterment of the overall customer experience and/or Assurant Operations from a cost saving perspective - Identify what is most important, simplify the problem to identify the key question being asked, develop appropriate analysis, and deliver easily understood actionable analysis - Required to log and track each issue in multiple tracking systems for the purpose of generating reports - Communicate with internal and external stakeholders in an effective, tactical, and empathetic manner with ongoing status and/or solution - Responsible for drafting written correspondence and reviewing with leadership before responding to escalations by assigned due date - ACA (Accredited Claims Adjuster’s license) License may need to be acquired and maintained to be part of this team What are the requirements needed for this position? - Associate’s Degree in Business, Marketing, or equivalent experience or; - 2 + years in experience in business analysis, research, or related fields or; - 2 + years in experience in business writing or; - 2 + years in experience Consumer Relations and/or Team Lead experience in Operations with customer escalation experience. - ACA (Accredited Claims Adjuster’s license) License must be acquired and maintained to be part of this team. - Ability to apply learned knowledge of campaign through evaluation or coaching sessions - Proficient in MS Word, Excel and other MS Office Applications - Must have strong written and verbal communication skills - Consistent performance in all areas that reflect the standard required by the company - Ability to handle multiple tasks simultaneously with priorities - Strong analytical & problem-solving skills - Strong customer service skills - Must have proven ability to make sound judgments in resolving customer issues and provide corporate level customer service - Strong organization skills and time management skills - Must be able to work on Saturdays with flexible hours. What other skills/experience would be helpful to have? - Bilingual (Spanish/English) - Understanding of client contracts, operations, company products & services - Experience within the Mortgage or Insurance industry Pay Range: $20.96 - $34.59 Any posted pay range considers a wide range of compensation factors, including candidate background, experience and work location, while also allowing for salary growth within the position. If there is no posting end date listed then this is a pipeline requisition, and we will continue to collect applications on an ongoing basis. Helping People Thrive in a Connected World Connect with us. Bring us your best work and your brightest ideas. And we’ll bring you a place where you can thrive. Learn more at jobs.assurant.com. For U.S. benefit information, visit myassurantbenefits.com. For benefit information outside the U.S., please speak with your recruiter. What’s the culture like at Assurant? Our unique culture is a big reason why talented people choose Assurant. Named a Best/Great Place to Work in 15 countries and awarded the Fortune America’s Most Innovative Companies recognition, we bring together top talent around the world. Although we have a wide variety of skills and experiences, we share common characteristics that are uniquely Assurant. A passion for service. An ability to innovate in practical ways. And a willingness to take chances. We call our culture The Assurant Way. Company Overview Assurant is a leading global business services company that supports, protects, and connects major consumer purchases. A Fortune 500 company with a presence in 21 countries, Assurant supports the advancement of the connected world by partnering with the world’s leading brands to develop innovative solutions and deliver an enhanced customer experience through mobile device solutions, extended service contracts, vehicle protection services, renters insurance, lender-placed insurance products, and other specialty products. Equal Opportunity Statement Assurant is an Equal Employment Opportunity employer and does not use or consider race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other characteristic protected by federal, state, or local law in employment decisions. Job Scam Alert Please be aware that during Assurant's application process, we will never ask for personal information such as your Social Security number, bank account details, or passwords. Learn more about what to look out for and how to report a scam here.

Bilingual Client Support Technician Get to Know Us Better: Realtime offers the most flexible cutting-edge Retail Management Solutions that encompass sales, inventory management, frontline employee management and engagement, payments, business intelligence, and digital automation tools for the wireless industry. We support Fortune 500 companies, unify their customer experience, and remove pain points across multiple retail touch points. Realtime prides itself on fostering a team-oriented culture and a dynamic work environment where team members are set up to make meaningful contributions across the organization. Job Summary Client Support Technicians are our front-line call center employees. Their mission is to provide our dealers and customers the best experience on every interaction. They work to resolve customer inquiries via phone, email, and remote desktop support using all available tools and resources. They can easily adapt to change, follow process and procedure, and collaborate with additional internal and external teams to provide a timely resolution. Responsibilities: - Provide technical assistance and support for incoming calls, email CRM queues, and internal messaging inquiries in a timely manner. Maintain daily performance of computer systems. - Walk customers through problem-solving process. Ask questions to determine nature of problem. - Install, modify, and repair computer hardware and software. - Support of all our internal and customer facing websites and applications. - Run diagnostic programs to resolve problems. - Assist the market team members on their questions and concerns; especially with those related with the installation, maintenance and training of proprietary software and equipment. - Support of multiple carrier and service platforms. - Successful and timely completion of all daily work-tasks. - Exhibit professionalism and superior phone etiquette, answering all customers with a focus on quality of message with cheerful demeanor. - Assist with minor escalations at the dealer/customer level. - Additional responsibilities as required to meet business needs. Position Requirements/Qualifications - Years of experience needed:1-2 Years of prior experience preferred, with no less than 6 months of prior experience in a technical support role. - Degrees, certifications/qualifications (skills/knowledge required): High School Diploma or GED; preference on A+ or Network + certifications. Additional Requirements: - Fluency in English and Spanish required - In depth knowledge of PCs, operating systems, networking, and applications to be able to help users quickly and effectively with their problems. - Proven systematic and logical problem-solving ability. - Experience within a call center environment preferred. - Helpdesk support, computer repair or equivalent. - Good interpersonal skills such as effective listening, empathy, patience, and the ability to carefully walk a user through problem resolution steps remotely. - Aptitude to troubleshoot problems under pressure, and the ability to defuse excited and sometimes irate users or customers. - Ability to work well with other departments in a team environment. - Well-developed organizational and extensive follow-up skills are a must. - Ability to handle and keep up with constant changes to products, policies, and follow procedures. - Ability to Multitask - Use of Remote Desktop Software. - Strong Microsoft operating systems experience. - Strong understanding of printers and networking. - Regular and predictable attendance is an essential function of this position - Strong troubleshooting and critical thinking skills - Regular and predictable attendance is an essential function of this position; may be required to go to Remote Disaster Location (Atlanta) in case of hurricane/emergency - Flexible Schedule; Schedule for PAY position is 9:00 AM EST to 5:30 PM EST with Thursday and Sunday off; Saturday is 10:30 AM EST - 8:00 PM EST - Must have reliable, self-maintained Internet and backup for emergencies Hourly Range: $18/hour - $18.90/hour Our compensation structure considers various geographical markets within the United States. The base salary for this role reflects the typical expected earnings. However, the final compensation package will be determined by several factors, including your location, job-specific expertise, skills, experience, and other relevant job-related considerations.WHAT WE OFFER - A unique opportunity to shape the journey of Realtime Technologies - Working within a rapidly growing, game-changing business - Remote, flexible working options - Competitive compensation - Generous STI and LTI provisions - Health, Dental and Vision Insurance - Paid Annual Leave - Paid Sick Leave - 401K Equal Opportunity Statement: Realtime is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran status, or any other protected status.

TrueCare is a Mississippi non-profit, provider-sponsored health plan formed by a coalition of Mississippi hospitals and health systems throughout the state and supported by CareSource’s national leadership in quality and operational excellence. TrueCare offers locally based provider services through provider engagement representatives and customer care. Our sole mission is to improve the health of Mississippians by leveraging local physician experience to inform decision-making, aligning incentives, using data more effectively, and reducing friction between the delivery and financing of health care. By doing so, TrueCare will change the way health care is delivered in Mississippi. Job Summary: The Customer Care Specialist I assists members/beneficiaries or providers with routine service inquiries. Essential Functions: - Resolve member/beneficiaries or provider routine service inquiries; examples include claims processing, member benefit education, contracting and credentialing requests, and when applicable, eligibility inquiries, and transportation arrangements - Ensure all HIPAA, State and/or Federal requirements/regulations are always adhered to - Research, follow up, and resolve all open/pending issues in a timely manner to ensure member or provider satisfaction - Build and strengthen member or provider relationships by providing quality customer service. - Maintain knowledge and understanding of all processes and procedures - Adhere to all departmental and company policies and procedures - Maintain complete and accurate documentation of all of telephone and written communications - Act as a mentor to new hire employees - Perform any other job related instructions, as requested Education and Experience: - High School Diploma or equivalent is required - Two (2) years customer service experience is preferred - Customer Service experience in a call center is preferred Competencies, Knowledge and Skills: - Critical thinking and listening skills - Decision making and problem-solving skills - Computer proficiency with knowledge and experience in a Windows environment - Typing speed of 35 words per minute (WPM) - Strong written and communication skills - Works well under pressure - Professional phone etiquette - Proper use of grammar - Ability to work in a fast-paced environment - Adaptable to a constantly changing environment - Attention to detail - Ability to multitask - Ability to work independently and with a team Licensure and Certification: - None Working Conditions: - General office environment; may be required to sit or stand for extended periods of time - Must adhere to an assigned daily work schedule and have predictable and reliable attendance Compensation Range: $35,900.00 - $57,300.00CareSource takes into consideration a combination of a candidate’s education, training, and experience as well as the position’s scope and complexity, the discretion and latitude required for the role, and other external and internal data when establishing a salary level. In addition to base compensation, you may qualify for a bonus tied to company and individual performance. We are highly invested in every employee’s total well-being and offer a substantial and comprehensive total rewards package. Compensation Type (hourly/salary): Hourly Organization Level Competencies - Fostering a Collaborative Workplace Culture - Cultivate Partnerships - Develop Self and Others - Drive Execution - Influence Others - Pursue Personal Excellence - Understand the Business This job description is not all inclusive. CareSource reserves the right to amend this job description at any time. CareSource is an Equal Opportunity Employer. We are dedicated to fostering an environment of belonging that welcomes and supports individuals of all backgrounds. #LI-KM1