• Own all graphic design execution for OCU and The OCU Chronicle, including daily social media graphics, campaign assets, educational infographics, website visuals, digital ads, printed materials, presentations, pitch decks, merchandise, and event signage • Execute and uphold brand guidelines across all platforms and assets • Translate concepts, campaigns, and messaging into visually compelling, on-brand designs that reflect OCU’s joyful and unapologetic tone • Design merchandise and campaign visuals that resonate with students and campus communities • Edit short-form video content (Instagram Reels) highlighting students, events, campaigns, and educational content • Edit long-form video and audio content for The OCU Chronicle, including student interviews with thought leaders, for use on Substack, Spotify, Apple Podcasts, and YouTube • Ensure high-quality production standards across all video and multimedia content • Support visual and design updates for OCU and OCU Chronicle websites, including asset creation, layout support, and content execution • Collaborate with leadership to ensure digital platforms reflect current campaigns, priorities, and storytelling needs • Track and report on Instagram and website analytics for OCU and The OCU Chronicle • Monitor performance trends and share insights with leadership to inform creative and digital decisions • Support ongoing optimization of visual content based on engagement and performance data • Set monthly social media KPIs and growth goals, and present a weekly report to the team on social media growth and learnings • Partner closely with the Chief of Staff and CEO to support organizational goals, campaigns, and initiatives • Collaborate with student ambassadors, contributors, and partners to visually amplify their work and stories • Coordinate with internal teams and external partners to ensure cohesive execution across platforms.

• Responsible for core infrastructure that underpins voice services delivered to State of Ohio and State of Indiana • Manage operations, monitoring, and optimization of voice services

• Ensure accurate, timely delivery of drug screens, clinical results, and medical reports • Oversee result review, interpretation, reporting, and quality assurance • Manage team performance and establish effective workflows • Maintain compliance with regulatory requirements, internal policies, and contractual standards • Drive process improvements based on data and analysis • Build strong partnerships with internal stakeholders and external customers • Lead accurate review, interpretation, and reporting of drug screens and clinical results • Establish and maintain clear workflows and Standard Operating Procedures (SOPs) • Partner with Medical Review Officers (MROs) for timely review of non-negative drug results • Collaborate cross-functionally to support customer retention and meet turnaround goals • Conduct regular audits of MRO processes and procedures • Monitor key performance indicators and recommend operational improvements • Serve as a subject matter expert for result interpretation and reporting obligations

• Design and implement interactive voice response (IVR) workflows that improve the call experience • Partner with customer facing contact center teams to develop technical solutions • Develop and deploy contact center technical standards across virtual call center globally • Identify opportunities to leverage existing technology solutions and new technical solutions to improve customer, client, provider and agent experiences • Design and document technical solutions, including architectural documents, engineering design documents and operational documentation • Serve as an IVR escalation point • Develop standard operating procedures for support of technical solutions • Ensure adequate system capacity to support business growth projections • Oversee all IVR projects from inception to implementation and post cut-over support • Responsible for overall design, expansion, and enhancements of IVRs and call flows • Design and deploy new applications with other IT systems integration for other products • Develop applications that can retrieve data using various data sources and data types through internal ingestion systems • Collaborate across stakeholders including IT, Engineering, Product, and Vendor resources to successfully deliver projects • Use experience designing and deploying complex contact center solutions leveraging InContact CXOne platforms and technologies • Use InContact Studio, IEX, Thin Agent, MAX Agent, and DID configuration • Use Central, CXOne, and InContact's reporting and analytics tools • Use ability to integrate InContact platforms with other technology • Use voice-centric programming languages and industry standard call recording platforms • Design solutions that balance both customer's needs and aligns to IT's technology roadmap • Use understanding of supporting and troubleshooting complex, global VOIP deployments including SBCs, SIP trunking and multiple carriers