Job Description Provide user support and training to customers of their assigned product. This role can provide a basic to intermediate level of support to customer inquiries. DUTIES & RESPONSIBILITIES: - Provide timely responses to customer service inquiries via product ticket system - Work with customers to identify and replicate errors and defects through a variety of communications means to ensure resolution - Collaborate with team members to provide resolutions to customer inquiries - Provide customer feedback to support management through regular team meetings to ensure management keeps a pulse on customer needs and attitudes for decision making purposes - Identify recurring service requests found in your support specialty and offer knowledge base articles or other solutions to reduce ticket volume via deflection or overall elimination of the issue - Provide excellent customer service through a friendly yet empathetic tone, proactive and timely responses to maintain high customer satisfaction scores - Train new and existing customers on the product you support through phone calls and email, as well as support the utilization of knowledge base available through the platform to ensure customer success in using the software MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED: · Experience: - High school diploma or its equivalent - Requires 2+ years of customer service experience - Experience in a call-center environment preferred Computer/Technical: - Basic knowledge of Office 365 - Microsoft Word, Excel, PowerPoint, Outlook - Demonstrate ability to learn and understand basic office software applications - Comfortable with technology · Other Skills: - Strong organizational skills - Excellent verbal and written communication skills - Telephone skills/etiquette; call screening - Ability to prioritize work and handle multiple tasks - Excellent time management skills - Attention to detail - Ability to learn new technologies. WORKING CONDITIONS: - Normal office environment - Extending viewing of computer screens - Some overnight travel required ESSENTIAL FUNCTIONS: - Spends time at a computer workstation and desk. - Moves throughout department or other locations to access or exchange information. - May involve carrying loads up to 50 lbs. and being able to remain in a stationary position. - May involve lowering oneself to file, and reaching, twisting or turning. - Involves handling office materials, typing, writing and other tasks that require manual dexterity. - Continuous listening. - Ability to communicate information. - This job may require accommodating different bodily movements and physical abilities About Us Momentive Software amplifies the impact of over 20,000 purpose-driven organizations in over 30 countries, with over $11 billion raised and 55 million members served to date. Mission-driven nonprofits and associations rely on Momentive’s cloud-based software and services to address their most pressing challenges – from engaging their communities to simplifying operations and growing revenue. Designed to help organizations connect more, manage more, and ultimately expect more, Momentive's solutions are built with reliability at the core and strategically focus on fundraising, learning, events, careers, volunteering, accounting, and association management. Momentive partners with organizations that believe "good enough" is never enough – so they can bring on better outcomes for everyone they serve. Learn more at momentivesoftware.com. Why Work Here? At Momentive Software, we’re a team of passionate problem-solvers, innovators, and volunteers who believe in using technology to make a real difference. We dream big, support each other, and take pride in creating solutions that help our customers drive meaningful change. If you’re looking for a place where your work matters and your ideas are valued, you’ll find it here. Medical, Dental & Vision Benefits 401(k) Savings Plan with Company Match Flexible Planned Paid Time Off Generous Sick Leave Inclusive & Welcoming Environment Purpose-Driven Culture Work-Life Balance Commitment to Community Involvement Employer-Paid Parental Leave Employer-Paid Short-Term Disability Remote Work Flexibility Momentive Software actively embraces diversity and equal opportunity in a meaningful way. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills. The more inclusive we are, the better our work will be, which is why we do not discriminate based on race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law. All persons hired will be required to verify identity, minimum age of 18, eligibility to work in the United States (without sponsorship), and to complete the required employment eligibility verification form upon hire.

Position Title: Patient Service Representative (PSR) Remote independent contract worker position Competitive fee for service Flexibility – work around your schedule Lifesaving medical technology The Cardiac Management Solutions division of ZOLL Medical Corporation develops products to protect and manage cardiac patients, including the LifeVest® wearable cardioverter defibrillator (WCD) and associated technologies. Heart disease is the leading cause of death for both men and women in the U.S. At ZOLL, your services will help to ensure cardiac patients get the life-saving therapy they need. To date, the LifeVest® has been worn by hundreds of thousands of patients and saved thousands of lives. Preferred Candidates include (not limited to): RN, EMT, Paramedic, EMS, Firefighter, PA, LPN, MA, Phlebotomy, RCIS, CVT, EKG Technician, etc. All candidates reviewed on an individual basis. Summary Description: The Cardiac Management Solutions division of ZOLL, manufacturer of the LifeVest®, is seeking a Patient Service Representative (PSR) in an independent contractor role to train patients on the use and care of LifeVest ®. LifeVest® is worn by patients at risk for sudden cardiac arrest (SCA), providing protection during their changing condition. It is lightweight and easy to wear, allowing patients to return to their common activities of daily living, while having the peace of mind that they are protected from SCA. This is the perfect opportunity for the health professional with patient care and teaching experience to supplement his or her income. A typical LifeVest® patient is in the hospital awaiting discharge, and the Patient Service Representative sets up the equipment and trains the patient and caregivers on the use and care of the device. They also follow up with patients as needed to assure patient understanding and satisfaction. PSRs retain the flexibility to accept or decline assignments as their schedules dictate. Most assignments can be scheduled during free time – before/after work, and on days off. Responsibilities: - Contact caregivers and family to schedule services - Willingness to accept assignments which could include daytime, evenings, and/or weekends. - Travel to patient’s homes and health care facilities to provide services - Train the patient and other caregivers of patient (if applicable) in the use of LifeVest® - Program LifeVest® according to the prescribing physician’s orders - Measure the patient and determine correct garment size - Review with patient, and have patient sign, all necessary paperwork applicable to the service. - Transmit signed copy of the Patient Agreement and WEAR Checklist to ZOLL within 24 hours of the assignment - Manage device and garment inventory - Disclose family relationship with any potential referral source Qualifications: - Have 1 year patient care experience - Patient experience must be in a paid professional environment (not family caregiver) - Patient experience must be documented on resume - Completion of background check - Florida and Ohio candidates must complete a level 2 screening, fee not paid by ZOLL - Disclosure of personal NPI number (if applicable) - Valid driver’s license and car insurance and/or valid state ID - Willingness to pay a $30 annual DME fee which is deducted from a completed Work Order - Willingness to pay for additional vendor credentialing (i.e. RepTrax) if needed geographically

Role Description This is a remote role for Customer Service– Hotel Reservations. The primary responsibilities include managing customer interactions, assisting clients with hotel reservation inquiries, ensuring a seamless booking process, and delivering exceptional customer support. Qualifications - Strong skills in Customer Service, Customer Support, and ensuring Customer Satisfaction - Experience in enhancing Customer Experience and maintaining excellent client relationships - Exceptional communication, problem-solving, and interpersonal skills - Proficiency in using customer relationship management (CRM) tools and relevant technology - Capable of working independently in a remote environment - Prior experience in the hospitality or travel industry is a plus What We Offer: - Flexible remote schedule - Training and access to booking tools - Supportive team culture - Income-earning possibilities based on performance - Travel discounts and perks $25,000 - $65,000 a year Compensation & Benefits: Flexible Schedule: Work full-time or part-time from anywhere. Exclusive Travel Perks: Enjoy discounted travel, FAM trips, and supplier incentives. Training & Certification: Gain access to ongoing education and industry support. How to Apply: If you're passionate about travel and ready to embark on a rewarding career, we'd love to hear from you! Apply now to join our growing team.

Job Title: Remote Customer Service Specialist – Hotel Bookings About Us: We are passionate about making travel seamless and memorable. We specialize in tailored travel experiences for leisure clients, with a focus on excellent customer support, personalized hotel recommendations, and trusted industry knowledge. From quick getaways to once-in-a-lifetime adventures, we’re here to make booking easy and enjoyable. Position Overview: We are looking for a dependable and service-driven Remote Customer Service Specialist – Hotel Bookings to support our clients with hotel research, reservations, and post-booking assistance. This role is ideal for someone who enjoys working remotely, is comfortable using online tools, and is passionate about delivering outstanding client experiences. Key Responsibilities: Assist clients with booking hotel accommodations that meet their needs, budget, and travel goals Provide professional and timely support via email, phone, and messaging platforms Offer personalized hotel recommendations using available tools and client preferences Confirm booking details and ensure accuracy of client itineraries Handle changes, cancellations, and special requests efficiently Build positive client relationships through excellent service and follow-through Stay informed on hotel brands, loyalty programs, promotions, and destination updates Qualifications: Previous experience in customer service, hospitality, or travel booking preferred Strong written and verbal communication skills Detail-oriented with the ability to manage multiple bookings at once Comfortable working remotely using digital communication and booking platforms Friendly, proactive, and solution-focused mindset Passion for travel and helping others plan great experiences Must be 18 years or older with access to a computer and stable internet connection What We Offer: Flexible, remote work environment Travel training and professional development resources Access to exclusive hotel deals and travel planning tools Supportive team culture with opportunities for growth Performance-based incentives and travel perks Work Environment: This role is fully remote with flexible scheduling options. Ideal for individuals who are self-motivated, organized, and thrive in a client-focused setting. $30,000 - $60,000 a year