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Online payment solutions that drive results
Customer Marketing Manager – VIP Onboarding, Paperless Programs
Location
Massachusetts
Posted
136 days ago
Salary
$95K - $115K / year
Seniority
Senior
Job Description
Customer Marketing Manager – VIP Onboarding, Paperless Programs
InvoiceCloud, Inc.
• Connect with new clients who are ready to begin marketing efforts during implementations. • Based on tiering structure, contact new clients and work with them to promote EBPP to their customers. • Conduct Teams trainings on online payment adoption best practices. • Communicate marketing strategy, campaign plans, and timelines clearly to clients. • Create and customize marketing materials for VIP clients as needed. • Follow up on client marketing activities and gather actionable feedback. • Drive adoption of online billing and payment services through consistent engagement. • Maintain knowledge of InvoiceCloud services and articulate value propositions effectively. • Track onboarding marketing activities and outcomes in Salesforce. • Partner with external vendors supporting marketing assets and creative execution. • Drive client behavior to promote online billing and payment adoption by payers. • Support the execution and optimization of paperless programs in partnership with the Customer Marketing Manager. • Manage paperless program email sends, including scheduling, execution, and opt-out management. • Collaborate with CSMs to help position and pitch paperless programs to existing customers. • Monitor performance of paperless initiatives and recommend adjustments based on results. • Ensure accuracy, compliance, and consistency across all paperless communications.
Job Requirements
- Bachelor’s degree
- 5+ years of experience in marketing or marketing communications (SaaS or e-payments a plus)
- Practical experience working directly with customers
- Proficiency in Salesforce, MS Word, Excel, and PowerPoint
- Working knowledge of Adobe tools (Acrobat, InDesign, Photoshop, Illustrator)
- Ability to learn and grow through AI to make your work more efficient and effective by building your own GPTs to streamline your work
- Preferred: Marketo email marketing skills, Sendgrid or other email platform mastery
Benefits
- Annual bonus or commission eligibility
- Overtime pay eligibility
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