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Scratch Financial logo
Scratch Financial

Scratch Financial is the world's simplest patient financing solution.

Solutions Engineer – Level 2

Solutions EngineerSolutions EngineerOtherRemoteSeniorTeam 11-50Since 1912H1B SponsorCompany SiteLinkedIn

Location

Arizona + 3 moreAll locations: Arizona | California | Nevada | Utah

Posted

86 days ago

Salary

$72.4K - $169.6K / year

Seniority

Senior

Bachelor Degree5 yrs expEnglishVoIP

Job Description

Solutions Engineer – Level 2

Scratch Financial

• Provide solution engineering support for all field resources, including Account Executives, Strategic Account Managers, and Global Solutions Sales Executives. • Responsible for lifecycle sustaining engineering support (discovery, solution, and proposal). • Handle moves, adds, and changes (MACD). • Provide sustaining engineering support for large, complex solutions. • Support activities related to account development. • Capture customer technical requirements and translate them into internal architecture templates. • Collaborate with the product team on new product requirements, integrations, and defect resolution. • Conduct load/stress and fail-over testing for high-availability deployments with the product team and customers. • Address and resolve customer issues both pre- and post-production. • Drive continuous technical improvement internally and with customers. • Cultivate and drive technical decisions with customers to design or improve technical solutions. • Oversee technical implementation for customer deployment projects. • Participate in client implementation planning to ensure seamless integration or turn-up of services. • Provide technical fulfillment and answer questions related to technical capabilities for RFIs, RFQs, and RFPs. • Exercise independent judgment and discretion in matters of significance. • Maintain regular, consistent, and punctual attendance. • Must be able to work nights, weekends, variable schedules, and overtime as necessary. • Perform other duties and responsibilities as assigned.

Job Requirements

  • 5+ years of experience as a telecom Solutions Engineer or related role
  • Strong understanding of VoIP and data networking protocols (SIP, RTP, HTTP/S, SNMP, BGP, OSPF, QoS)
  • Experience with SDWAN and SASE design principles
  • Proven ability to work independently and lead projects
  • Excellent problem-solving and analytical skills
  • Strong communication and interpersonal skills
  • Reside in PST or MST time zones with the ability to travel up to 25%

Benefits

  • Health insurance
  • 401(k) matching
  • Paid time off
  • Flexible work hours
  • Professional development opportunities

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