This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute* from anywhere within the U.S. as you take on some tough challenges. UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding. In providing consumer-oriented health benefit plans to millions of people, our goal is to create higher quality care, lower costs, and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. This position is full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM - 7:00 PM CST. It may be necessary, given the business need, to work occasional overtime. We offer 13 weeks of paid training (depending on business needs). The hours during training will be 8:00 AM - 4:30 PM CST from Monday - Friday. Within 6 - 8 months after the initial training, you will attend an additional 5 weeks of training. 100% attendance during training is mandatory. Training will be conducted virtually from your home. Primary Responsibilities: - Provide an exceptional customer service experience when responding to and resolving customer service inquiries and issues. - Research complex issues (such as Medical, Dental, Flex Spending, Pharmacy, etc.) across multiple databases and work with support resources to resolve customer issues. - Own issue through to resolution on behalf of the member in real time or through comprehensive and timely follow-up with the member. - Apply creative solutions and effective problem-solving techniques to address members’ needs. - Educate the member on health incentives offered by their employer as well as consumer-driven health products; HSA, HRA, and HDHP. - Educate the caller on the benefits of a primary care physician and help to ensure that all preventive screenings have been completed. - Intervene with care providers (doctor’s offices) on behalf of the member to assist with appointment scheduling or other matters when needed. - Address complex issues with an awareness of when to refer complicated situations to various departments or leadership for further assistance. - Translate healthcare-related terms or terminology and complex processes into simple, step-by-step instructions which members can understand. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED OR 10+ years of equivalent work experience. - Must be 18 years of age OR older. - 1+ years of customer service experience in an office OR professional setting. Requirements - This position will receive member calls up to 50 - 70 calls daily and requires full attention to work duties. - Employees in this role must ensure they will have uninterrupted work time while they are on shift (outside of normally scheduled breaks and lunch). - Capability to participate in training classes and demonstrate understanding of the material, with OR without reasonable accommodation. - Ability to work any of our full time (40 hours/week), 8-hour shift schedules during our normal business hours of 7:00 AM - 7:00 PM CST from Monday - Friday. - It may be necessary, given the business need, to work occasional/voluntary overtime. Preferred Qualifications - Familiarity with medical OR dental terminology, health plan documents, OR benefit plan design. - Experience with utilizing multiple systems/platforms while on a call with a member. Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Experience using a computer and Windows PC applications, which includes strong keyboard and navigation skills and learning new computer programs. - Capability to quickly build rapport and respond to customers compassionately by identifying and exceeding their expectations. - Capability to listen skillfully, gather relevant information, determine immediate requests, and identify the current and future needs of the member. - Flexibility to customize approach to meet all types of member communication styles and personalities. - Proficient problem-solving approach to quickly assess current state and formulate recommendations. - Proficient conflict management skills, including the capability to resolve issues in stressful situations and demonstrate personal resilience. - Capability to manage multiple tasks and comprehend various products and their respective benefit levels. Benefits - Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. - In addition to your salary, we offer benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase, and 401k contribution (all benefits are subject to eligibility requirements). - The hourly pay for this role will range from $17.98 - $32.12 per hour based on full-time employment. - We comply with all minimum wage laws as applicable. Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This position is National Remote. You’ll enjoy the flexibility to telecommute from anywhere within the U.S. as you take on some tough challenges. UMR, UnitedHealthcare’s third-party administrator (TPA) solution, is the nation’s largest TPA. When you work with UMR, what you do matters. It's that simple . . . and it's that rewarding. In providing consumer-oriented health benefit plans to millions of people; our goal is to create higher quality care, lower costs and greater access to health care. Join us and you will be empowered to achieve new levels of excellence and make a profound and personal impact as you contribute to new innovations in a vital and complex system. Opportunities are endless for your career development and advancement within UMR due to our record-breaking growth. Regardless of your role at UMR, the support you feel all around you will enable you to do what you do with energy, quality, and confidence. So, take the first step in what is sure to be a fast-paced and highly diversified career. This position is full time (40 hours/week), Monday - Friday. Employees are required to have flexibility to work any of our 8-hour shift schedules during our normal business hours of 7:00 AM - 8:00 PM CST. It may be necessary, given the business need, to work occasional overtime and/or weekends. We offer an initial 10 weeks of paid training related to taking calls. The hours during training will be 8:00 AM - 4:30 PM CST from Monday - Friday. Training will be conducted virtually from your home. Primary Responsibilities: - Answer incoming phone calls from providers and identify the type of assistance needed. - Ask appropriate questions and listen actively to identify specific questions or issues while documenting required information in computer systems. - Own problem through to resolution on behalf of the providers in real time or through comprehensive and timely follow-up. - Communicate and collaborate with providers to resolve issues, using clear, simple language to ensure understanding. - Meet the performance goals established for the position in the areas of: efficiency, accuracy, quality, member satisfaction, and attendance. You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in. Qualifications - High School Diploma / GED OR equivalent work experience. - Must be 18 years of age OR older. - 1+ years of experience in a related environment (i.e., office, administrative, clerical, customer service, etc.) using phones and computers as the primary job tools. - Proficiency with Windows PC applications, which includes the ability to navigate multiple programs and learn new and complex computer system applications. - Ability to successfully complete the Customer Service training classes and demonstrate proficiency of the material. - Ability to work any of our full-time 40 hours/week, 8-hour regularly scheduled shifts within our hours of operation 7:00 AM - 8:00 PM CST from Monday - Friday, including the training period, where lunches and breaks are scheduled, with the flexibility to adjust daily schedule, and work overtime and/or weekends, as needed. Requirements - 1+ years of experience in customer service call center within the healthcare insurance industry. - Experience in working with medical claims processing. - Familiarity with medical terminology, health plan documents, OR benefit plan design. - Experience with utilizing multiple systems/platforms while on a call with a member. Telecommuting Requirements - Ability to keep all company sensitive documents secure (if applicable). - Required to have a dedicated work area established that is separated from other living areas and provides information privacy. - Must live in a location that can receive a UnitedHealth Group approved high-speed internet connection or leverage an existing high-speed internet service. Soft Skills - Demonstrated ability to quickly build rapport and respond to customers in a compassionate manner by identifying and exceeding customer expectations. - Demonstrated ability to listen skillfully, collect relevant information, determine immediate requests and identify the current and future needs of the member. - Proficient problem-solving approach to quickly assess current state and formulate recommendations. - Proficient in translating healthcare-related jargon and complex processes into simple, step-by-step instructions customers can understand and act upon. - Flexibility to customize approach to meet all types of member communication styles and personalities. - Proficient conflict management skills to include ability to resolve issues in a stressful situation and demonstrating personal resilience. Benefits - Comprehensive benefits package. - Incentive and recognition programs. - Equity stock purchase. - 401k contribution (all benefits are subject to eligibility requirements). Application Deadline This will be posted for a minimum of 2 business days or until a sufficient candidate pool has been collected. Job posting may come down early due to volume of applicants.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Join our growing team in Hamilton, Ohio, where you’ll build lasting client relationships, provide tailored solutions, and grow your career in a supportive environment. This is a Full-Time Entry-Level Position – Customer Service Experience Wanted! Are you a strong communicator with a passion for helping others? Do you thrive in fast-paced, team-driven environments? Due to an increased demand for our services, we are actively seeking a full-time Customer Care Specialist with soft sales experience to join our growing team! Whether working from our local office or remotely, you’ll play a key role in supporting clients and guiding them through the process of protecting what matters most — their families. Qualifications - An advocate – You care deeply about the customer experience and stop at nothing to deliver value. - A creative problem solver – You can think outside the box and find the best solution using available tools. - A wordsmith – You’re clear, concise, and approachable in both written and verbal communication. - A helper – You’re patient and understanding, committed to creating positive interactions. - An organized multitasker – You juggle tasks with ease and maintain high productivity. - A team player – You’re collaborative, supportive, and enjoy helping your colleagues succeed. Requirements - Excellent written and verbal communication skills. - Commitment to working hard to grow. - A customer-first mindset with a strong desire to assist others. - Previous customer service or soft sales experience is a plus. - Comfort with live chat, email communication, and CRM platforms. - Ability to learn quickly, stay organized, and handle multiple priorities. - A positive attitude and a growth mindset – we value coachability over perfection! Benefits - Weekly pay plus performance-based bonuses. - Health, life, and retirement benefits. - Merit-based promotions and opportunities for advancement into leadership roles. - A supportive, team-oriented culture that values your growth.

• Support design and implementation of organizational development initiatives that improve workforce effectiveness, organizational structure, and mission alignment • Assist with organizational assessments, workforce diagnostics, and culture or climate evaluations across NASA centers and headquarters offices • Provide analysis supporting organizational design, restructuring, and workforce transformation initiatives • Develop tools and frameworks to improve team performance, leadership alignment, and organizational agility • Support the development of agency-wide workforce planning strategies, ensuring workforce supply meets mission demand • Conduct workforce analytics including skills gap analysis, competency modeling, and workforce demographics analysis • Assist in preparing human capital strategic plans, workforce forecasts, and organizational capability assessments • Coordinate with NASA centers to align workforce plans with agency mission directorates and long-term exploration priorities • Support organizational change management initiatives related to agency transformation, workforce modernization, or policy changes • Develop communication materials, toolkits, and guidance to support organizational change adoption • Facilitate workshops, stakeholder engagements, and leadership strategy sessions to enable organizational alignment • Assist in development and implementation of agency-wide human capital policies and OD frameworks • Track performance metrics and evaluate effectiveness of OD programs • Prepare briefings, reports, and analytical products for senior leadership within NASA’s Mission Support Directorate • Coordinate cross-agency collaboration with HR offices at NASA Centers and other federal agencies