Hello Sunshine Travels is a growing travel business dedicated to helping individuals turn their passion for travel into income. We specialize in providing the tools, training, and support for motivated individuals to become successful booking agents. Our mission is to empower self-driven, travel-loving entrepreneurs to work from anywhere while creating unforgettable travel experiences for clients. Whether booking your own vacations or helping others plan theirs, our team members enjoy the freedom of being their own boss while earning income doing what they love. We are currently expanding and seeking passionate people who are: ️ Self-motivated ️ Excited about travel ️ Ready to transform their vacations into a business opportunity At Hello Sunshine Travels, we believe travel should not only be an adventure it can also be a paycheck. Role Description This is a full-time remote role for a Client Services Associate. The Client Services Associate will be responsible for handling customer inquiries and providing exceptional customer support. Daily tasks will include responding to emails and phone calls, resolving client issues, assisting with travel bookings and reservations, and ensuring overall customer satisfaction. The associate will also work closely with the finance team to process payments, provide budgeting assistance, and manage invoices. Qualifications - Client Services and Customer Service skills - Customer Support and Communication skills - Basic knowledge of Finance and related processes - Proven ability to multitask and handle multiple client interactions simultaneously - Strong problem-solving skills and a detail-oriented mindset - Experience in the travel or hospitality industry is beneficial

Hello Sunshine Travels is a growing travel business dedicated to helping individuals turn their passion for travel into income. We specialize in providing the tools, training, and support for motivated individuals to become successful booking agents. Our mission is to empower self-driven, travel-loving entrepreneurs to work from anywhere while creating unforgettable travel experiences for clients. Whether booking your own vacations or helping others plan theirs, our team members enjoy the freedom of being their own boss while earning income doing what they love. We are currently expanding and seeking passionate people who are: ️ Self-motivated ️ Excited about travel ️ Ready to transform their vacations into a business opportunity At Hello Sunshine Travels, we believe travel should not only be an adventure it can also be a paycheck. Role Description This is a full-time remote role for a Client Services Associate. The Client Services Associate will be responsible for handling customer inquiries and providing exceptional customer support. Daily tasks will include responding to emails and phone calls, resolving client issues, assisting with travel bookings and reservations, and ensuring overall customer satisfaction. The associate will also work closely with the finance team to process payments, provide budgeting assistance, and manage invoices. Qualifications - Client Services and Customer Service skills - Customer Support and Communication skills - Basic knowledge of Finance and related processes - Proven ability to multitask and handle multiple client interactions simultaneously - Strong problem-solving skills and a detail-oriented mindset - Experience in the travel or hospitality industry is beneficial

Customer Service Representative Travel Industry Remote | Flexible Schedule | Commission + Bonuses About the Role: Were looking for an enthusiastic and detail-oriented Customer Service Representative to join our growing travel team! In this role, youll provide world-class service to clients before, during, and after their tripsensuring every traveler has a smooth, memorable experience. Responsibilities: - Communicate with clients via phone, email, or chat to assist with travel inquiries and bookings. - Provide quotes, itineraries, and travel recommendations based on client preferences. - Handle changes, cancellations, and special requests with professionalism and care. - Maintain accurate client profiles and documentation. - Collaborate with travel vendors, cruise lines, and resorts to resolve issues efficiently. - Follow up with clients post-travel to ensure satisfaction and encourage referrals. - Stay current on promotions, destinations, and supplier policies. - Support the sales and travel advisor team by ensuring excellent client experience. Qualifications: - Strong communication and problem-solving skills. - Customer service or hospitality experience preferred (travel industry a plus!). - Self-motivated and organized, with attention to detail. - Comfortable working remotely and managing multiple clients at once. - Proficient in using online tools and booking platforms (training provided). - Passion for travel and helping others create unforgettable memories! Perks: - Full training and certification programs provided. - Flexible work-from-home schedule. - Access to travel discounts and exclusive perks. - Growth opportunities and performance bonuses.

• Manage and develop a team of Client Support Specialists, providing coaching, feedback, and guidance to drive strong individual and team performance. • Manage the Support department’s day-to-day operations and work in the support queue when needed. • Develop and maintain operational procedures, workflows, and quality standards to ensure consistent delivery of excellent customer service. • Review and handle escalated client issues from Client Support Specialists. • Track and report on key support metrics related to efficiency, customer satisfaction, quality, and accuracy. • Perform regular audits of client interactions to maintain high support quality standards. • Work closely with Engineering to troubleshoot, investigate, and resolve technical product issues. • Hire and onboard new Client Support Specialists as the team grows. • Collaborate with Sales, Client Success, Product, and Engineering to improve the overall client experience. • Identify opportunities to reduce support demand through knowledge base improvements, self-service tools, and AI-driven automation. • Partner with RevOps to implement AI-enabled support capabilities such as automated responses, knowledge assistants, and workflow automation. • Analyze support trends and client interaction data to identify recurring product issues and opportunities for operational improvement. • Surface product friction points from support interactions and partner with Product and Engineering to prioritize fixes that improve the client experience and reduce future support volume. • Provide support as needed for the Assist product and call center operations. • Some weekend work may be required in the event of emergencies or widespread product issues.