This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Technical Services Director will be wholly accountable to ensure safe and successful technical services execution in accordance with the account contract, client expectations, and technical services standard processes and best practices. - Lead and govern the on-account implementation of the technical services scope consistent with North America processes and best-practice technology enablement and maintenance practices and strategies. - Guide account operational service delivery optimization through best-practice implementation. - Provide maintenance optimization strategy proposals to the client for consideration and implementation. - Foster and lead a cohesive, informed, professional, and responsive technical workforce. - Work in close collaboration with the Strategic Account Director, Key Account Manager, OP Lead, and/or other account leadership. - Ensure a high level of client satisfaction, establishing, and supporting the service delivery teams delivering key regional and local initiatives. - Ensure the efficient and consistent operation of all facility engineering activities to meet contractual obligations. - Drive the technical services contribution to savings glide paths and account plans with engineering specific objectives of cost savings, consistency, and risk management. Qualifications - Minimum 7 years’ experience in building engineering. - Minimum 5 years’ experience in a Senior leadership position. - Proven self-starter that consistently delivers to outcome specifications. - Proven experience of operating in a similar role and environment. - Bachelor of Science degree in Engineering, or similar field of study required. - Professional Engineer (any discipline and State) is preferred. - Community association credentials (i.e., IFMA, BOMA) strongly preferred. Requirements - Support the development/execution and leadership to technicians and engineers to site level engineering budgets and forecasts. - Be responsible to support the achievement of the agreed financial targets to include revenues and expenses. - Participate in the account quarterly business review and forecasting sessions. - Support achieving the agreed technical services growth targets for the account. - Support account leadership resources involved in the delivery of technical services. - Actively support the management of the professional development of all technical services personnel. - Support the preparation and implementation of succession planning. - Support the implementation of technical services engineering systems supporting service delivery. - Drive client-specific initiatives such as savings targets, benchmarking, and best practice, including EHS risk management. - Act as the single point of contact for escalation of technical services product delivery issues. - Be accountable to support technical services service delivery to meet the contractual obligations. - Support and manage relationships with key stakeholders in the client’s organization. - Develop and maintain a detailed understanding of all client’s business and key factors influencing their requirement for our services. - Represent IFS in external networking forums and client functions. - Support account leadership team to ensure the adherence to the client Master Service Agreement. - Enforce a zero tolerance to unsafe working practices to target a goal zero recordable incident rate. Benefits - Medical, dental, life and disability insurance. - Comprehensive leave program based on employment status. - Annual salary range: $175,000.00 - $185,000.00 per year. HSEQ Compliance All employees must adhere to Health, Safety, Environment, and Quality (HSEQ) policies and procedures to ensure a safe and compliant work environment. - Follow safety protocols. - Maintain environmental responsibility. - Uphold quality standards in all tasks. - Actively participate in HSEQ training and report any potential hazards or compliance concerns. Company Description As a global organization, ISS Group is committed to making the international community more resilient and just for all people. We encourage diversity and inclusion in their broadest terms, including ethnicity, race, age, gender, gender identity, disability, sexual orientation, religious beliefs, language, culture, and educational background.

• Own market growth strategy across priority Medicaid markets, including market selection, expansion sequencing, and partnership approach to inform where and how we grow. • Partner with executive leadership to align growth strategy with enterprise priorities and care delivery capabilities. • Lead the evolution of our value proposition for legacy health plan partners and new prospects • Structure solutions that align plan incentives, regulatory requirements, and operational realities. • Collaborate with Clinical, Care Delivery, Care Operations, Legal, and Finance to ensure solutions are both compelling and executable. • Guide complex sales cycles through structured problem definition, hypothesis-driven solutioning, and executive-level storytelling. • Support negotiations by framing tradeoffs, risks, and value in a clear, strategic way. • Serve as a strategic bridge between Payor Partnerships and internal teams. • Bring structured thinking, market insight, and plan feedback into product, clinical, and operational decision-making. • Help build repeatable growth and solutioning playbooks in a rapidly evolving environment. • Perform other duties as assigned.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As Honeydew scales nationally, the strength of our training systems and quality standards will determine how fast we grow and how consistently we deliver exceptional care. We are looking for a Director of Training & Quality Assurance to build the learning infrastructure and quality rigor that power our operational excellence. This leader will architect the full lifecycle of learning at Honeydew - from new hire onboarding to advanced skill development to leadership readiness - while embedding a high-performance QA framework that ensures consistency, compliance, and patient trust. This role is foundational to scaling Honeydew from a fast-growing startup to a durable, category-defining healthcare platform. This is not a facilitator role. This is a systems builder role. As Director of Training & Quality Assurance, you will design and own Honeydew’s end-to-end operational learning strategy and quality governance across Care Coordinators, Members Services, and Provider Operations. Training is the primary mandate of this role — approximately 70% of your focus will be designing, building, and continuously improving learning systems that drive measurable performance outcomes. Quality Assurance (~30%) functions as the diagnostic engine that informs and elevates those training systems. - Build structured onboarding academies that reduce ramp time and increase early performance confidence - Develop competency matrices and skill progression frameworks - Establish role-based certification standards - Design continuous learning programs tied directly to real QA findings and business KPIs - Create clear coaching systems that empower Team Leads to develop their teams effectively - Implement a rigorous QA program that measures quality at scale and drives actionable insights You will transform training from reactive shadowing to structured, measurable capability development. This role reports to the VP of Operations and will lead the Training and QA function across the Care and Provider teams. Qualifications - 5+ years in learning & development, quality assurance, or workforce performance leadership - Demonstrated experience building structured onboarding and training programs from the ground up - Experience leading or designing QA frameworks with measurable KPIs - Proven ability to tie training programs to performance outcomes - Experience leading managers or senior ICs - Strong data fluency and comfort building or interpreting performance dashboards - Deep understanding of compliance, documentation standards, and regulatory risk in healthcare environments Requirements - Experience in healthcare operations, telehealth or multi-state healthcare organizations - Background in adult learning theory or instructional design - Lean, Six Sigma, or process improvement training - Experience building certification programs or competency-based progression models - Exposure to AI-driven learning tools or knowledge systems - Experience scaling teams in high-growth startup environments Benefits - Full remote flexibility - Direct impact you can measure - Ability to grow within the company - $100 monthly tech stipend - Free Honeydew membership - Direct access to new dermatology treatments - 20% off Honeydew products - Bi-monthly get togethers - Peer-to-peer recognition through Motivosity - Health insurance & HSA match - 401(k) retirement savings with employer match - Unlimited time off Company Description Honeydew is building a platform for hundreds of millions of people globally to access expertise and science-backed skin treatments, from prescription to retail. Our tech-forward dermatology experience helps people with chronic skin conditions access licensed specialists, FDA-approved treatment, and ongoing support in record time (24 hours vs an industry average of 6 months). Honeydew is the future of skin health — digitally native, scientifically rooted, integrated end-to-end (evaluation + treatments + lab tests), and powered by AI.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This role will be working with a cross-functional team in a centralized firm role, supporting multiple accounts, and is responsible for working closely across firm and client leadership to meet the finance, analytics, and population health needs of our clients. - Generate quantitative analyses and financial models using available data and industry knowledge-based assumptions to provide forecasts of future Medical Loss Ratio, Out-of-Network utilization, RAF scores, premium revenue, membership growth, etc. - Subject matter expert on MSSP and ACO Lead to support financial modeling and strategic decisions for ACO clients. - Build or configure financial models, financial statements, budgets, and analytical reports based on client and team specifications. - Support analytics and finance functions for CHS IPA/RKK and ACO such as required financial filings with California DMHC and CMS. - Collaborate with and help develop a team of consultants to execute client engagements related to healthcare finance and ensure that deliverables are prioritized appropriately, complete, and accurate. - Deliver effective decision-making support by analyzing complex financial information, forecasting business trends, industry and economic conditions, and presenting implications and proposed solutions to clients and company leadership. - Provide support to client’s payer and provider contracting strategies and support in contract negotiations. - Manage validation and documentation processes for team’s work outputs to ensure reliability of models, replicable results, and efficiency of the production process. - Lead the implementation of use cases and models to project and test key client needs with respect to population health and financial modeling. - Collaborate with in-house analytics and financial modeling teams to inform further development of existing product tools and/or offerings. - Manage client deliverable from scope development to output generation, with responsibility of informing the firm’s leadership of issues affecting timeline and outputs. Qualifications - Bachelor’s degree with a quantitative, business finance or technical focus required, Master of Business Administration preferred. - Minimum 10 years of professional experience performing financial planning, analytics, and modeling at a health plan, health system/provider group in a client services capacity. - Experience with CA risk models and the CA risk environment. - Minimum 5 years of health plan finance, FP&A, or analytics experience. - Actuarial experience a plus. - Experience with medical and pharmaceutical claims, member eligibility and other payor reporting items. - Awareness of population health analytics and health care data (e.g., CPT/HCPS, ICD9/ICD10, revenue codes, DRGs, risk scores), Medicare and Medicaid value-based care arrangements and dual-risk and capitation models preferred. - Proficiency in SQL, analytical tools, and data visualization and business intelligence platforms (e.g., Tableau, PowerBI). - Ability to create advanced analytical models and visualizations. - Familiarity with SAS/STAT software is a plus. - Knowledge of predictive modeling and ability to communicate its complexity to end users/clients. - Understanding of Medicare, Medicaid and/or Commercial health plan and payment methodologies (e.g., APC, RVU, PPS). - Experience with Medicare Advantage Bid Development preferred. - An ability to effectively manage and communicate with technical contributors and business colleagues to translate business requirements to technical specifications. - Ability to facilitate strategic discussions and presentations around areas of expertise with diverse stakeholders (executives, physicians, and analysts) regarding data management, population health analytics and infrastructure. - Flexibility to work evenings and weekends as needed. - An ability to travel up to 25% at times consistent with firm policies and client preferences. Benefits - Comprehensive, affordable insurance plans for team members and their families. - Yearly stipend for wellness-related activities. - Paid parental leave program. Company Description COPE Health Solutions is a national tech-enabled services firm powering success for health plans and for providers in risk arrangements. Our comprehensive NCQA certified population health management platform and highly experienced team brings deep expertise, experience, proven tools, and processes to improve financial performance and quality outcomes for all types of payers and providers. CHS de-risks the roadmap to advanced value-based payment and improves quality and financial performance for providers, health plans and self-insured employers. To Apply To apply for this position or for more information about COPE Health Solutions, visit us at COPE Health Solutions Careers .