• Lead the end-to-end sales cycle for Professional Services within your assigned territory, encompassing prospecting, qualifying, maturing, and closing new service engagements in collaboration with the Software Sales teams. • Contribute to the development and execution of a Services territory strategy and specific account plans. • Generate services opportunities, manage pursuit activities, present comprehensive project proposals and Statements of Work (SOWs), and lead negotiations with customers to secure deals. • Cultivate and maintain customer relationships from initial engagement through deal closure, and sustain these relationships to help ensure successful project delivery and support the sale of subsequent services offerings. • Proactively ensure that customer value realization is attained, critical pain points are identified, and long-term, scalable solutions are recommended. • Actively participate in sales cycles, covering all facets of Coupa services. • Collaborate closely with the Professional Services Engagement Managers and Solution Design Architects to design, estimate, and scope engagements, both directly and through our partners.

• Manage and develop a team of three Channel Account Managers, two in the U.S. and one in the UK. • Identify, recruit and onboard new, qualified partners to sell BloodHound Enterprise • Define and manage GTM strategy with key partners with set revenue targets • Establish productive and professional relationships with partners from leadership to field sales • Identify and qualify short- and long-term business opportunities and address competitive threats • Achieve quarterly and annual sales goals and objectives. • Build in-depth knowledge of partner’s business priorities, challenges and initiatives. • Develop strong relationships with partners using internal and external resources to maximize revenues opportunities. • Establish clear goals and priorities; translate strategy into action plans; keep the business focused on the core drivers of profitable growth. Hold self and partners accountable for onboarding goals against a timeline.

• Lead the end-to-end strategy and implementation of omni-channel initiatives across Hard Rock casinos and partner properties to drive digital acquisition, retention, and cross-channel engagement. • Translate corporate omni-channel strategy into executable plans, calendars, and on-property activations that align digital and physical experiences. • Act as the primary liaison between brick-and-mortar casino leadership and online gaming and sports betting teams to ensure alignment in priorities, execution, and customer experience. • Develop and oversee cross-channel offers, incentives, promotions, and events that drive measurable customer behavior while maintaining a best-in-class guest experience. • Partner with operations, marketing, and compliance teams to ensure all activations are operationally sound and fully compliant with regulatory standards. • Drive omni-channel CRM strategies across multiple databases. • Ensure seamless communication flows between digital and property databases to support personalized, timely, and compliant customer outreach. • Define and execute a holistic omni-channel partnership strategy aligned with Hard Rock Digital’s brand, growth objectives, and market expansion goals. • Own the full lifecycle of partnerships, including pipeline development, deal execution, onboarding, activation, and renewal. • Lead off-property partnerships and activations. • Lead the implementation of omni-channel digital and physical creative assets across Hard Rock casinos and partner properties. • Partner closely with brand, creative, product, and marketing teams to align on messaging, timelines, and execution across channels. • Ensure brand consistency and cohesive customer experience across all touchpoints. • Partner with analytics and insights teams to define success metrics, evaluate performance, measure ROI, and incorporate customer feedback across omni-channel initiatives. • Ensure full compliance with all gaming regulations, licensing requirements, and corporate policies across omni-channel initiatives. • Proactively identify operational, regulatory, and execution risks and work cross-functionally to mitigate them. • Build and maintain strong relationships with property executives, internal leadership, and external vendors to ensure alignment, accountability, and flawless execution.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a Director of Product who is excited to own both the big picture and the small details that turn great ideas into great games. This is not a passive leadership role. You will be shaping strategy, guiding teams, making hard calls, and using performance metrics to make smart, informed decisions that help our teams and products succeed. If you love building strong teams, balancing creative ambition with real-world constraints, and blending creative intuition with thoughtful, data-informed leadership, this role is for you. What We’re Looking For - Lead the Product & Production Function - Own and evolve the studio’s product and production practices - Partner closely with Executive Producers and creative, art, and engineering leadership - Ensure backlogs are clear, priorities are sharp, and teams are aligned to the roadmap - Build & Grow Teams - Hire, onboard, mentor, and lead Producers and Product Managers - Create a strong onboarding experience that sets new hires up for success - Coach leaders to do their best work without burning out - Own the Product Lifecycle - Guide products from concept and market research through launch and live‑ops - Define scope, features, and player experiences in collaboration with creative leads - Champion player‑first, market‑aware decision making - Drive Smart, Data‑Informed Decisions - Define and track OKRs like engagement, retention, and monetization - Build dashboards and reports that clearly communicate product health - Turn qualitative feedback (playtests, Discord, reviews) into actionable improvements - Keep Projects on Track - Identify risks early (scope creep, resourcing gaps, market shifts) - Scenario‑plan and course‑correct before issues become emergencies - Foster a culture where shipping matters, without sacrificing team health - Align the Studio - Act as the connective tissue across product, design, art, engineering, and marketing - Resolve conflicts, clarify tradeoffs, and keep everyone rowing in the same direction - Improve Tools & Pipelines - Spot inefficiencies and reduce manual work - Champion better tooling, workflows, and automations that help Qualifications - Significant leadership experience managing Producers / PMs in game development - 10+ years of experience in a high leadership role with a games studio, overseeing multiple projects at the same time - Multiple shipped titles under your leadership - Deep understanding of both the creative and business sides of games - Proven ability to oversee multiple projects at different stages - Experience with budgets, schedules, resourcing, and delivery accountability - Comfort using data, telemetry, and KPIs to guide decisions - Decisive, adaptable, and calm in fast‑moving environments - Strong communicator with a collaborative, servant‑leader mindset - Able to work remotely during core hours (M–F, 9am–5pm PT) - Passion for games - U.S. citizen or resident Requirements - Direct experience with gaming engines such as Unity and/or Unreal. - Deep proficiency in project management tools (Jira/Confluence) and setting up studio-wide workflows. - Experience in AR/VR. - Previous experience leading and mentoring remote teams. - Lives in the Pacific Northwest. - Bachelor's degree in Game Production, Business Administration, Project Management, or a related field Benefits - Fully remote - always have been, always will be. - Competitive salary. - 100% paid Medical, Dental, & Vision. - 401k with Matching - Travel once a year for fun, team-building retreats. - Our culture is fun, unique, and anti-drama (you'll love it!). - Work with an incredibly talented team that are gamers at heart and inspire passion for all types of gaming! Company Description Base Salary Range: $145k - $190k DOE