ECMC Group

• Under supervision, contacts student loan borrowers throughout loan lifecycle to discuss their ability to repay their student loans and offer options for keeping or bringing the loan current. • Makes outbound calls to students and references to counsel them on options to manage student loans and to keep/bring loans to a current status through payment, forbearance or deferment. • Communicates with borrowers by telephone, mail and/or email to inform them of their responsibilities and the consequences of default. • Receives predictive telephone dialer system transfers and handles them within required measures. • Maintains clear, concise and accurate documentation of borrower accounts, including all contact made and received. • Maintains current and accurate knowledge of laws and regulations affecting the repayment of student loans, including the consequences of default, and the various payment/deferment options available to borrowers. • Updates loan status on system of record. • Participates in work group activities to solve problems or improve processes. • Performs other related duties as assigned.

Title: Manager, Corporate Communications Location: Minneapolis, MN - Hybrid Full time Job Description: ECMC Group is a nonprofit corporation focused on helping students succeed. Headquartered in Minneapolis, ECMC Group and its family of companies provide financial tools and services, as well as funding for innovative programs to help students achieve their academic and professional goals. Job Summary The Manager of Corporate Communications supports the development and execution of corporate communications and creative initiatives that reinforce the company's brand, culture and business priorities. This role blends strong communications management with hands-on creative leadership, establishing and evolving strategies to enable high-quality messaging and creative deliverables. This leader operates as both a skilled practitioner and people leader, partnering cross-functionally while working within defined strategic direction, brand standards and governance frameworks. This position is classified as hybrid and requires attendance on designated in-office days. Essential Duties and Responsibilities - Influence and execute corporate communications plans aligned to enterprise strategy and leadership direction, translating messaging and concepts into engaging, well-crafted creative deliverables - Serve as a trusted communications partner, drafting, editing and managing internal communications including executive messages, employee updates and change-related communications - Support external communications efforts, ensuring alignment to brand strategy and accuracy, clarity and consistency of messaging across channels - Manage content calendars and day-to-day communications workflows - Lead creative execution across content, design, presentations, video and digital assets within established brand guidelines - Contribute to the establishment of communication frameworks, governance models and brand standards - Determine meaningful performance metrics for communications and creative initiatives; manage a measurement cadence to ensure visibility and continuous improvement - Drive strong results from direct reports by providing appropriate work direction, strategic guidance and performance management - Perform other duties and responsibilities as assigned Required Qualifications - Bachelor's degree in Communications, Marketing, Journalism, Design, or a related field - 8+ years of experience in corporate communications, brand, or creative roles - 5+ years of experience leading, coaching and performance‑managing direct reports and cross‑functional or agency partners - Demonstrated experience managing communications workflows, content calendars and competing priorities - Proven experience serving as a trusted communications advisor to senior leaders, including executive and sensitive messaging - Experience leading creative development across multiple formats while adhering to brand standards and governance - Proven ability to define and apply performance metrics to measure and improve communications and creative effectiveness - Excellent interpersonal skills and the ability to work with individuals of all professional levels - Strong writing, editing and storytelling skills Preferred Qualifications - Experience supporting change communications and executive/employee messaging in complex environments - Working knowledge of digital publishing (e.g., intranet/CMS) and basic HTML - Proficiency with creative production tools/workflows (e.g., Adobe Creative Suite) and partnering effectively with designers/creative teams - Experience writing to support organizations in government, nonprofit/education, financial services, and/or student loan industry The pay range for this position is $135,000 - $150,000. Actual compensation may vary based on factors such as relevant experience, peer and market benchmarks, and geographic location. Additionally, this position qualifies for an annual incentive of up to 15% of base salary, contingent upon individual and company performance. To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed above are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. ECMC Group also provides a comprehensive benefits package: - Health & wellness benefits: Medical, dental, and vision insurance plan options, with a generous employer subsidy. Company paid life & disability insurance, pre-tax flexible spending accounts and robust wellness programs. - Financial benefits: Generous 401(k) plan with a company match up to 6% and additional discretionary contribution potential, holiday time off, paid time off accrual starting at 20 days/year and commuter subsidy. - Education benefits: Tuition reimbursement up to $10,500/year for approved programs and student loan payment reimbursement up to $4,800/year. Up to $5,250 of qualifying education benefits can be reimbursed pre-tax.

• Independently manage client relationships to ensure our service levels exceed the clients’ expectations • Prepare for and facilitate client performance updates and presentations, in appropriate format • Maintain client data integrity within the LoanTracker operating system by pulling and uploading data files from U.S. Department of Education systems • Monitor client portfolio performance by analyzing dashboard reporting and conducting further research when appropriate • Prepare and present student-facing webinars upon client request • Monitor, and occasionally implement, various campaigns/products/services • Conduct system training with new and current clients • Perform other duties and responsibilities as assigned

• Develops and executes a comprehensive school relations strategy to develop and strengthen partnerships with colleges and universities. • Aligns outreach and engagement initiatives with ECMC Group’s mission and business objectives. • Provides strategic leadership, work direction, performance management and development to a multidisciplinary team, fostering a collaborative, high-performance culture focused on measurable outcomes. • Establishes a sales strategy and annual organization sales goals that drive market share and revenue growth and maintain the client portfolio. • Provides the overall direction and implementation for the Elevate grant program. • Develops and manages department budget and oversees pricing models to ensure effective financial management and goal attainment. • Promotes ECMC solutions and represents the company in key relationships, business meetings, industry events, social media and other growth platforms. • Builds and maintains strong relationships with school partners, identifying opportunities for growth and expansion within existing and new networks. • Oversees management of high-priority client portfolios, ensuring service excellence and proactive relationship management. • Oversees initiatives that enhance student success and institutional effectiveness, including financial literacy programs and outreach efforts. • Drives innovation by implementing process improvements and new school engagement strategies. • Oversees digital marketing efforts to enhance brand visibility and engagement with schools, collaborating with internal and external stakeholders—including PR, Legal, and Communications—to deliver impactful educational resources. • Represents ECMC Group at conferences, meetings and other industry events, promoting its mission and services. • Perform other duties and responsibilities as assigned.