This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Technical Assent is seeking an Associate Service Designer to support research and service design activities across federal consulting engagements. This early-career role is designed for individuals interested in developing expertise in service design, human-centered design, and customer experience within the public sector. Associate Service Designers work closely with experienced designers and researchers to support research activities, synthesize insights, and contribute to the development of service design deliverables. Our designers conduct real user research with the people who rely on government services and translate those insights into implementable service improvements. - Support Research Activities - Assist in planning and conducting user research including interviews, focus groups, surveys, and observational studies. - Help document research findings and synthesize insights. - Support the use of AI-enabled tools to assist with research synthesis and analysis. - Contribute to Service Design Deliverables - Assist in creating service design artifacts such as: - Journey maps - Service blueprints - Personas - Research reports - Presentation materials - Collaborate with Project Teams - Work with service designers, product teams, and analysts to support project deliverables. - Participate in design workshops and co-creation sessions. - Contribute to the development of research and design documentation. - Learn and Develop Service Design Skills - Work alongside experienced service designers to build skills in research methods, service design frameworks, and facilitation techniques. - Participate in internal practice development and learning opportunities. - General - Create client-ready deliverables from conception to presentation. - Coordinate with project leadership on direction and progress of project activities. - Work in a team environment, being open to others' ideas and working collaboratively to produce well-rounded solutions/deliverables. - Be flexible as project scope evolves. - Elevate risks to Team Leads. - Be a strong critical thinker who sees the big picture while staying delivery-driven. - Be a self-starter who is detail-oriented, takes an active approach to tackling assignments, and is comfortable giving and receiving feedback. - Strong interpersonal communication skills and the ability to clearly and effectively communicate in written and presentation form. Qualifications - Bachelor’s degree - 1-3 years of professional experience, including in service design, UX design, customer experience, research, or related fields - Demonstrated interest in human-centered design and service innovation - Strong analytical thinking and communication skills - Ability to collaborate in multidisciplinary teams - Curious and open-minded approach to work - Thrive in a continuous Build-Measure-Learn cycle - Ability to obtain and maintain a Public Trust or other federal security clearance Requirements - Internship or academic experience involving design research or service design - Exposure to human-centered design methods - Experience working with design tools or collaboration platforms Tools & Methods - Experience with modern design and research tools such as: - Figma - Mural - Dovetail - Collaboration platforms such as Microsoft Teams or Slack - Experience leveraging AI-enabled tools for research synthesis, ideation, and service concept development is strongly valued. Federal Standards & Accessibility - Service design work may involve improving digital or physical services and should consider: - Section 508 accessibility standards - 21st Century IDEA Act requirements - Federal CX Executive Order guidance - Public sector service delivery environments Portfolio Requirement - A portfolio demonstrating service design, CX, or research work is required. Job Location and Travel Expectations - This position is remote within the United States, with preference for candidates located in the Washington, DC metro area. - Travel for field research, workshops, and prototyping (15-25%) is anticipated. Benefits - Flexible PTO - Healthcare coverage (medical, dental, vision) - FSA and HSA - Short and long-term disability - 401(k) with employer contributions, training and wellness allowances, and commuter benefits.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Technical Assent is seeking a Service Designer to support human-centered design, user experience, and customer experience initiatives within federal agencies. In this role, you will: - Conduct research, synthesize insights, design service and product concepts, and collaborate with cross-functional teams to improve how government services are delivered. - Contribute to service design activities across the entire design lifecycle – from research and insight generation to prototyping and implementation support. - Conduct real user research with the people who rely on government services and translate those insights into implementable service improvements. This role requires strong analytical thinking, facilitation skills, and a passion for improving public sector services. Qualifications - Bachelor’s degree - 4-7 years of professional experience in service design, UX, customer experience, or human-centered design - Experience conducting qualitative user research - Experience creating service design artifacts (journey maps, service blueprints, personas) - Strong facilitation and communication skills - Ability to work collaboratively in multidisciplinary teams - Curious and open-minded approach to work - Thrive in a continuous Build-Measure-Learn cycle - Ability to obtain and maintain a Public Trust or other federal security clearance Requirements - Conduct Human-Centered Research: - Conduct user research including interviews, contextual inquiry, focus groups, surveys, and usability testing. - Analyze qualitative and quantitative data to identify service gaps and improvement opportunities. - Leverage AI-enabled tools to support research synthesis and insight generation. - Translate research findings into actionable insights that inform service improvements and product requirements. - Design Service Experiences: - Create service design deliverables including: - Customer journey maps - Service blueprints - Ecosystem maps - Personas - Opportunity frameworks - UX artifacts (e.g., wireframes, user flows, etc.) - Translate insights into service concepts, digital interaction models, and operational recommendations. - Facilitate Discovery, Cross-Functional Collaboration, and Stakeholder Engagement: - Facilitate discovery sessions, product requirement workshops, design workshops, and co-creation sessions with stakeholders, users, and product owners. - Document functional requirements, user stories, and conceptual solution designs to guide product and solution development. - Coordinate with development teams to translate service and UX insights into technical requirements and solution specifications. - Collaborate with product managers, engineers, analysts, and policy teams to align service improvements with operational and technical realities. - Manage stakeholder communications and provide regular updates on project progress, insights, and recommendations. - Prototype, Build, and Test Solutions: - Develop low- and high-fidelity prototypes to test service and product concepts. - Use low-code/no-code platforms and design tools to rapidly prototype service improvements and digital workflows. - Conduct concept testing and usability evaluations to iteratively refine solutions. - Perform testing and user acceptance testing (UAT) to ensure solutions meet user needs and product requirements. - Support Implementation and Performance Measurement: - Partner with project leadership and cross-functional teams to translate service design outputs into implementation roadmaps and operational improvements. - Support development of experience, usability, and service performance metrics to measure outcomes and inform continuous improvement. - General: - Create client-ready deliverables from conception to presentation - Coordinate with project leadership on direction and progress of project activities - Work in a team environment, being open to others ideas and working collaboratively to produce well-rounded solutions/deliverables - Be flexible as project scope evolves - Elevate risks to Team Leads - Be a strong critical thinker who sees the big picture while staying delivery-driven - Be a self-starter who is detail-oriented, takes an active approach to tackling assignments, and is comfortable giving and receiving feedback - Strong interpersonal communication skills and the ability to clearly and effectively communicate in written and presentation form Benefits - Flexible PTO - Healthcare coverage (medical, dental, vision) - FSA and HSA - Short and long-term disability - 401(k) with employer contributions - Training and wellness allowances - Commuter benefits Company Description Technical Assent is passionate about services – in government, business, and not-for-profit. We design exceptional service experiences, engineer them to be robust, and deliver real capability and business outcomes for our clients. You will be working on government programs that have strategic importance to our client. - Our work is Driven by Evidence - Grounded in Understanding - Focused on Impact We look for self-starters, people who are confident in tackling challenges independently and bringing this to high-performing teams. We continually seek feedback from our customers and employees, looking for opportunities to grow. As a small company, you will have an essential voice in shaping our culture, helping to grow it while also growing from the experience. You will be part of a team to take an improvement concept and transform it into a capability – an asset that provides measurable value to our client’s mission.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Conceive, define and execute user experiences across our web and mobile products based on research and a focus on usability, intuitive user behaviors and physical space optimizations of platform-interaction optimizations. Explore and find the right solution for users. Support our product vision and strategy, including evolving Extend’s core tooling platform. Work autonomously in a cross-functional, agile product group with product managers, engineers, and leadership to prioritize and build new features. Contribute to product strategy by defining problems in insightful ways, understanding business needs, and innovating within technical constraints. Develop expert knowledge of industry, competitive, comparative, complementary products. Ensure clear, defensible problem statements exist for design solutions. Build and perform moderated and unmoderated user research and apply insights to design decisions to achieve user and business goals delivery. Telecommuting is permitted. Qualifications - Bachelor’s degree in Web Design, Computer Science, Architecture, or closely related field. Requirements - 2 years of experience in product/UX design related experience. - Must have experience with each of the following: - Develop user-centered designs with computer-assisted design tools, such as AutoCAD and Figma. - Create stakeholder presentations with Rhino 3D modeling and PowerPoint to clearly communicate complex design solutions. - Develop micro-interactions and motion design elements using Adobe Creative Suite, incorporating principles of visual design and color theory. - Apply architecture, engineering and construction (AEC) project management methodologies to orchestrate complex design initiatives from concept to execution using building information modeling (BIM) tools, including AutoCAD. - Create accessible and reusable design patterns supporting and ensuring strict adherence to Universal Design principles and American with Disabilities Act (ADA) compliance guidelines using Keynote. - Conduct user research to support product design, prototyping and future construction through interviews, workshops, and surveys, using SurveyMonkey, Miro, and Google Suite for synthesis, planning, and stakeholder alignment. Benefits - Working with a great team from diverse backgrounds in a collaborative and supportive environment. - Competitive salary based on experience, with full medical and dental & vision benefits. - Stock in an early-stage startup growing quickly. - Generous, flexible paid time off policy. - 401(k) with Financial Guidance from Morgan Stanley.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a talented and enthusiastic Product Designer to join our Product Design group at Forbes. This is a remote role. In this position, you will bring thoughtful, user-centered product design to life across Forbes’ digital ecosystem. From ideation through implementation, you will collaborate closely with product, editorial, engineering, growth, and data teams to deliver an industry-leading product experience that engages users and drives tangible business outcomes. The ideal candidate is energized by solving complex problems, shaping scalable design systems, and building meaningful, intuitive experiences for millions of Forbes users. You love continuous iteration, welcome feedback, and thrive in a fast-paced environment where priorities evolve and ideas move quickly from concept to live product. This position reports to the Associate Director of Product Design. Responsibilities - Solve problems, ship solutions, and improve the overall experience across our product suite through thoughtful design work - Partner with Product, Engineering, Editorial, and other teams across Forbes to move ideas from concept to launch - Bring new and big ideas to the table every day, build on best practices, and push beyond the ask - Apply research, usability testing, and data to inform design decisions - Consider and advocate for the overall vision of the user experience when evaluating features or enhancements - Proactively seek collaboration and input across teams and disciplines throughout the organization - Communicate the reasoning and intent behind your work to design and non-design partners - Demonstrate resilience and flexibility as priorities shift and evolve Qualifications - 3–4 years of experience in digital product design - Strong knowledge and practice of UX principles and best practices, with an eye for visual design - Experience establishing, contributing to, and/or expanding a design system - Experience applying research, usability testing, and data to inform design decisions - Thrives in iterative, test-and-learn environments and actively seeks feedback - Possesses a strong portfolio showcasing a high level of craft and clear design thinking - Innately curious, proactive, and passionate about new and emerging design approaches, technologies, and platforms - Strong verbal and written communication skills - Comfortable designing and prototyping in Figma Requirements - Experience designing editorial or content-driven products - Interaction design experience - Experience designing for ecommerce digital experiences Benefits - The annual base salary range for this role is $85,000 - $100,000 - Forbes has estimated the compensation range set forth above in good faith. - We encourage you to occasionally re-visit this advertisement to ensure that you are abreast of any changes. Company Description Forbes is an iconic global media brand that has symbolized success for over a century. Fueled by journalism that informs and inspires, Forbes spotlights the doers and doings shaping industries, achieving success and making an impact on the world. Forbes connects and convenes the most influential communities ranging from billionaires, business leaders and rising entrepreneurs to creators and innovators. The Forbes brand reaches more than 140 million people monthly worldwide through its trusted journalism, signature ForbesLive events and 49 licensed local editions in 81 countries.