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Zscaler helps leading organizations in 180+ countries securely transform their networks and applications for a mobile and cloud-first world. Founded in 2008, th
Technical Training Content Developer
Location
California
Posted
97 days ago
Salary
$73.5K - $105K / year
Seniority
Entry Level
Job Description
Technical Training Content Developer
Zscaler
About Zscaler Zscaler is a pioneer and global leader in zero trust security. The world’s largest businesses, critical infrastructure organizations, and government agencies rely on Zscaler to secure users, branches, applications, data & devices, and to accelerate digital transformation initiatives. Distributed across more than 160 data centers globally, the Zscaler Zero Trust Exchange platform combined with advanced AI combats billions of cyber threats and policy violations every day and unlocks productivity gains for modern enterprises by reducing costs and complexity. Here, impact in your role matters more than title and trust is built on results. We believe in transparency and value constructive, honest debate—we’re focused on getting to the best ideas, faster. We build high-performing teams that can make an impact quickly and with high quality. To do this, we are building a culture of execution centered on customer obsession, collaboration, ownership and accountability. We champion an “AI Forward, People First” philosophy to help us accelerate and innovate, empowering our people to embrace their potential. If you’re driven by purpose, thrive on solving complex challenges and want to make a positive difference on a global scale, we invite you to bring your talents to Zscaler to help shape the future of cybersecurity. Role We are looking for a Technical Training Content Developer to join our team. This role offers flexible location options including onsite or hybrid at our San Jose Office, or remote within the USA, reporting to the Director, Technical Training Development in the Product Management department. Build training that feels like doing the job. As a Technical Training Content Developer, you’ll turn cutting-edge Zscaler/cybersecurity tech into persona- and task-based learning—ILT, interactive eLearning, assessments, and hands-on labs. You’ll partner with SMEs, instructors, and publishing to ship content that’s accurate, engaging, and on time. What you’ll do (Role Expectations) - Partner with SMEs to capture real workflows and translate them into course designs, objectives, and storyboards - Create instructor-ready PPT decks that tell a clear technical story and are easy to teach - Design and develop highly engaging, interactive, modular eLearning including scenarios, activities, and knowledge checks - Build and validate hands-on labs and product demos in the actual product, troubleshooting issues end-to-end - Develop assessments mapped to objectives, including quiz items and scenario/task-based questions Who You Are (Success Profile) - You thrive in ambiguity. You're comfortable building the path as you walk it. You thrive in a dynamic environment, seeing ambiguity not as a hindrance, but as the raw material to build something meaningful. - You act like an owner. Your passion for the mission fuels your bias for action. You operate with integrity because you genuinely care about the outcome. True ownership involves leveraging dynamic range: the ability to navigate seamlessly between high-level strategy and hands-on execution. - You are a problem-solver. You love running towards the challenges because you are laser-focused on finding the solution, knowing that solving the hard problems delivers the biggest impact. - You are a high-trust collaborator. You are ambitious for the team, not just yourself. You embrace our challenge culture by giving and receiving ongoing feedback—knowing that candor delivered with clarity and respect is the truest form of teamwork and the fastest way to earn trust. - You are a learner. You have a true growth mindset and are obsessed with your own development, actively seeking feedback to become a better partner and a stronger teammate. You love what you do and you do it with purpose. What We’re Looking for (Minimum Qualifications) - Experience creating technical learning content for both eLearning and instructor-led formats - Strong writing, visual communication, and PowerPoint design skills - Proven ability to learn technical products quickly and translate SME input into clear, task-based training - Proficiency building interactive eLearning using tools such as Articulate or Adobe (Storyline, Rise, or Captivate) - Foundational knowledge or strong interest in cybersecurity and networking What Will Make You Stand Out (Preferred Qualifications) - Prior experience or familiarity with Zscaler products and solutions - Experience using AI tools responsibly to accelerate content development workflows #LI-Hybrid #LI-CM3 Zscaler’s salary ranges are benchmarked and are determined by role and level. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries for the position across all US locations and could be higher or lower based on a multitude of factors, including job-related skills, experience, and relevant education or training. The base salary range listed for this full-time position excludes commission/ bonus/ equity (if applicable) + benefits. Base Pay Range $73,500—$105,000 USD At Zscaler, we are committed to building a team that reflects the communities we serve and the customers we work with. We foster an inclusive environment that values all backgrounds and perspectives, emphasizing collaboration and belonging. Join us in our mission to make doing business seamless and secure. Our Benefits program is one of the most important ways we support our employees. Zscaler proudly offers comprehensive and inclusive benefits to meet the diverse needs of our employees and their families throughout their life stages, including: - Various health plans - Time off plans for vacation and sick time - Parental leave options - Retirement options - Education reimbursement - In-office perks, and more! Learn more about Zscaler’s Future of Work strategy, hybrid working model, and benefits here. By applying for this role, you adhere to applicable laws, regulations, and Zscaler policies, including those related to security and privacy standards and guidelines. Zscaler is committed to providing equal employment opportunities to all individuals. We strive to create a workplace where employees are treated with respect and have the chance to succeed. All qualified applicants will be considered for employment without regard to race, color, religion, sex (including pregnancy or related medical conditions), age, national origin, sexual orientation, gender identity or expression, genetic information, disability status, protected veteran status, or any other characteristic protected by federal, state, or local laws. See more information by clicking on the Know Your Rights: Workplace Discrimination is Illegal link. Pay Transparency Zscaler complies with all applicable federal, state, and local pay transparency rules. Zscaler is committed to providing reasonable support (called accommodations or adjustments) in our recruiting processes for candidates who are differently abled, have long term conditions, mental health conditions or sincerely held religious beliefs, or who are neurodivergent or require pregnancy-related support.
Benefits
- 401(K), 401(K) matching, Adoption Assistance, Company equity, Company sponsored family events, Dedicated diversity and inclusion staff, Dental insurance, Disability insurance, Volunteer in local community, Employee stock purchase plan, Family medical leave, Generous parental leave, Health insurance, Life insurance, Charitable contribution matching, Mentorship program, Open office floor plan, Paid sick days, Onsite office parking, Partners with nonprofits, Performance bonus, Pet insurance, Lunch and learns, Free snacks and drinks, Team based strategic planning, OKR operational model, Tuition reimbursement, Mandated unconscious bias training, Vision insurance, Wellness programs, Some meals provided, Mental health benefits, Diversity employee resource groups, Hiring practices that promote diversity, Fertility benefits, Employee resource groups, Hybrid work model, President's club, Employee awards, Diversity recruitment program, Pension, Transgender health care benefits, Mother's room, Personal development training, Flexible time off, Bereavement leave benefits
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