• Identify and deliver on the agent training needs through constant immersion in the contact center • Develop and deliver energetic and engaging training, meetings, and huddles • Tackle mastery of knowledge of ever-changing offers, products, and services, as well as a unique and complex call center system, ticketing, and order entry systems and processes • Have a thorough understanding and knowledge of call center environments and culture and be able to “talk the talk” by not just teaching, but by being able to demonstrate on a live call what good customer service sounds like • Handle in-bound sales support calls along with agents from various retail locations, listening to, understanding, and providing need-based sales solutions for store associates and their customers. • Track customer inquiries and resolutions, logging calls with various dialer and ticketing software platforms • Handle inbound call volume along with agents, demonstrating proper soft skills to ensure a high level of customer support and customer satisfaction • Responsible for the day-to-day management of the agent-facing learning library of materials, identifying gaps in the library and moving quickly to update • Provide up-to-the-minute communication of changes in offers and updates in processes to stakeholders, i.e., training team, agents, team leaders, and supervisors • Through immersive experience, trainers will provide on-site training and agent education, including, but not limited to, group training, side-by-side instruction and coaching for agents, team leaders, and supervisors • Work in close contact with the Lead Trainer to ensure timely and appropriate training material development and roll-out • Being immersed in the environment and working side-by-side with agents to intimately know, understand, and train to varying situations to all stakeholders • Become a subject matter expert and proactively own opportunities for improvement and training. • Keep current on processes, systems, and issues to troubleshoot and problem-solve • Continuously educating agents on AT&T-related product and service training in a dynamic, energetic, personable, engaging fashion • Player/trainer who will take inbound calls, create tickets alongside agents after extensive research to resolve customer issues • Help build, update, and maintain sales & training presentations (PowerPoint, videos, etc.), job aids, and reference materials for learning optimization across all assigned platforms and audiences – with primary focus on AT&T products and services • Ability to gain insight and formulate patterns to bring a unified training message throughout our programs

Role Description This job is for you if... - You’re ambitious about building progressive movements. - You have experience with both online and offline organizing, especially in BIPOC communities. - You think strategically and are hungry to learn. - You work well with people and are an organizer at heart. This is a position with opportunity for growth and impact, with access to support, mentoring, and training to tackle new tools & tactics. It also involves coordination of the work of additional team members and building the work through developing new trainings and collaborations. Candidates coming in at a senior level are expected to have extensive online/offline campaign experience, ideally including coaching frontline groups. We are looking for people who envision doing this work with SMT in the long term. Qualifications - A minimum of three years of relevant campaign experience, including digital. - A knack for campaigning and understanding what it takes to move the needle. - Experience with running issue campaigns, including creating your own memes and setting up Facebook ad campaigns. - Experience working as part of smaller teams. - Self-motivated and able to manage multiple projects. Requirements - Experience with coaching and training staff and leaders from organizing groups. - Specific experience with Action Network or another common CRM/action tool. - Experience with online ad tools, peer-to-peer and broadcast texting tools. - Proficiency in writing, targeting, and evaluating email campaigns. - Experience using social media platforms to drive action and organizing leads. Benefits - Salary range of $75-$120K, depending on experience and location in North America. - Monthly contribution towards health care. - Employer match to 401K plan contributions. - Sick leave and 3+ weeks of vacation. - Support for remote work, training, and mentoring. - Collaborative and supportive work environment. - Access to skill-building and professional development. - Internal career ladders with significant growth potential. Company Description Social Movement Technologies’ mission is to provide organizing strategy, training, and campaign support to build people-power for justice and win in the digital age. We're a non-profit/NGO movement support group, driven 100% to meet movement needs. - SMT has trained staff from over 5000+ groups and unions over its first eleven years. - Worked with 200+ groups on campaigns more in-depth. - Focus on using digital campaigning to amplify in-person action. - Bias toward meeting the needs of small to medium-sized groups.

• Conduct presentations on TCI strategies and materials both online and in-person. • Lead orientation sessions for teachers implementing TCI materials. • Meet with key teachers to assist with usage of TCI programs. • Represent TCI at conferences and events.

Title: Tutor - General Education and/or Special Education Location: Fairport United States Job Description: - Position Type: Instructional/Tutor - Special Education - Location: Regional Programs and Services - LOCATION OF POSITION: Monroe One BOCES – 41 O’Connor Road, Fairport NY 14450; Various Locations TERM OF EMPLOYMENT: Part Time, Hourly; For the 2025-2026 School Year STARTING DATE: As Requests for Services Are Received SALARY RANGE: $27.00 - $40.00 per hour Actual Rate Is Dependent Upon One:One vs Group and Education/Experience. DUTIES: 1. Provide instructional support services to students. 2. Travel to tutor locations (schools, libraries, community locations, student homes, etc) or work remotely from home. 3. Coordinate assignments and schedules with school counselors, teachers, and school/hospital personnel. 4. Complete all required documentation and follow department procedures. 5. Provide written assessment/progress reports to the school districts and the BOCES Consultant Teacher and Tutoring Services office. QUALIFICATIONS: 1. NYS K-12 Teacher or Special Education Teacher Certification required. 2. Experience working with a variety of students with varying disabilities. 3. Physically able to perform essential functions of the position (with or without reasonable accommodation).