• Act as the main point of contact for clients • Work with Field Operations for compliance • Build and maintain client relationships • Ensure timely client communication and requests • Generate reports on trip counts and billing

Position Overview We are seeking a Client Services Associate who enjoys working directly with clients and providing exceptional service. In this role, you will assist individuals with coordinating personalized services, managing important details, and ensuring a smooth and positive experience from start to finish. The ideal candidate is organized, proactive, and committed to delivering high-quality customer support. Key Responsibilities Communicate with clients to understand their preferences, goals, and service needs Provide helpful recommendations based on client requests Coordinate service arrangements, confirmations, and scheduling details Maintain accurate client records and documentation Respond to inquiries through phone, email, and digital communication platforms Monitor requests to ensure all details are handled efficiently Follow up with clients to ensure satisfaction and provide ongoing support Qualifications Previous experience in customer service, hospitality, administrative support, or retail is preferred Excellent communication and interpersonal skills Strong organizational and time-management abilities Ability to multitask and manage multiple requests simultaneously Comfortable working with digital tools and online platforms Self-motivated with the ability to work independently What We Offer Flexible scheduling options Remote work opportunities Training and onboarding support Access to professional development resources Performance-based earning potential Supportive team environment

Family Services Specialist I/II This position is located in Tulsa, Oklahoma. Annual Salary: - Level I H14A: $37,440.00 + Full State Employee Benefits - Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided. Minimum Qualifications: Level I: - Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; - OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II: - Education and Experience requirements consist of a bachelor’s degree; - OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment - OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. - OR two (2) years of experience as a Family Services Specialist. Preference Statement Preference may be given to applicants with previous call center experience. _____ Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid) This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval. Job Responsibilities - This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. - Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks. - The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls. - Various set work schedules available. __________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-KM049 83004470/JR56536, 83003441/JR56535

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are currently expanding our team and are looking for Coordinators with a passion for hospitality. If you have a background in travel, guest services, or tourism and want to transition into a professional in the Travel/Tourism Sector, and operate on a flexible, independent basis, allowing for full autonomy over your schedule and workflow, we want to hear from you. This position is 100% remote. As a Coordinator, you will be the "concierge" for professional clients. You will manage high-level service requests, coordinate destination logistics, and ensure every client receives a world-class experience. This is a role for a detail-oriented professional who understands the "white-glove" standard of the hospitality industry. Daily Responsibilities: - Act as a dedicated point of contact for luxury destination and client service accounts. - Facilitate seamless communication between vendors and clients to ensure itinerary accuracy. - Proactively identify service enhancements to improve the clients' journey. - Manage a high volume of coordination tasks with professional poise and accuracy. Qualifications - Hospitality & Tourism: Former hotel managers, concierge staff, or travel agents who are ready to transition their expertise into a 100% remote, high-level coordination role. - High-Volume Sales: Results-driven professionals who understand that "the fortune is in the follow-up." If you are comfortable managing a pipeline and closing service agreements, your earning potential here is significant. - Client Relations & Customer Success: Individuals who have managed professional accounts, handled "VIP" escalations, or served as a dedicated point of contact in a corporate setting. - Administrative & Executive Support: High-level EAs or Project Coordinators who are masters of logistics, calendar management, and "making things happen" behind the scenes. - Service-Based Entrepreneurs: Self-starters who have experience working on a contract or commission basis and value the freedom to scale their income based on their own efficiency. Requirements - A "service-first" mindset with exceptional verbal and written communication. - Self-motivated and able to manage a schedule independently. - High-speed internet and a reliable device. - Get started right away with training available online. - Access to various travel-related perks and discounts. - Flexible Work from Home – Work on your schedule from anywhere. Benefits - Employee discount - Flexible schedule