This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description If you’re an experienced professional or current leader looking for a career that offers flexibility, purpose, and long-term growth, this opportunity may be the right next step. In this role, you will connect with individuals and families who have requested information about supplemental benefit programs. You will: - Connect with individuals who have expressed interest in learning about benefit programs - Schedule and conduct virtual consultations with clients via Zoom - Assess client needs and provide clear guidance on available benefit options - Support clients through the enrollment process and provide follow-up assistance - Maintain accurate digital records and documentation - Participate in team strategy sessions, training programs, and leadership development meetings - Collaborate with colleagues to share insights and support team performance Qualifications - Experience in management, client relations, consulting, or leadership roles - Clear and confident communication in virtual environments - Organized and self-motivated when working remotely - Enjoy helping others and solving complex problems - Comfortable using Zoom and other digital platforms Requirements - Must be legally authorized to work in the United States - Reliable internet connection - Windows-based laptop or desktop computer with a functioning webcam Benefits - 100% remote work environment — work from anywhere in the United States - Flexible scheduling - Warm leads provided — no cold calling or prospecting - Weekly pay via direct deposit - Full training and licensing support - Monthly and quarterly performance bonuses - Leadership development opportunities - Advancement pathways for professionals interested in management roles - Supportive, collaborative team culture Company Description For more than 70 years, AO Globe Life has partnered with unions, credit unions, and veteran organizations to provide supplemental benefits that help protect working families across the United States. Our remote-first organization focuses on service, leadership development, and creating meaningful career opportunities for professionals nationwide. Ready to Apply? If you are looking for a flexible remote career where you can apply your leadership skills while helping families access important benefits, we encourage you to apply and learn more about joining our team.

• Act as the main point of contact for clients • Work with Field Operations for compliance • Build and maintain client relationships • Ensure timely client communication and requests • Generate reports on trip counts and billing

Position Overview We are seeking a Client Services Associate who enjoys working directly with clients and providing exceptional service. In this role, you will assist individuals with coordinating personalized services, managing important details, and ensuring a smooth and positive experience from start to finish. The ideal candidate is organized, proactive, and committed to delivering high-quality customer support. Key Responsibilities Communicate with clients to understand their preferences, goals, and service needs Provide helpful recommendations based on client requests Coordinate service arrangements, confirmations, and scheduling details Maintain accurate client records and documentation Respond to inquiries through phone, email, and digital communication platforms Monitor requests to ensure all details are handled efficiently Follow up with clients to ensure satisfaction and provide ongoing support Qualifications Previous experience in customer service, hospitality, administrative support, or retail is preferred Excellent communication and interpersonal skills Strong organizational and time-management abilities Ability to multitask and manage multiple requests simultaneously Comfortable working with digital tools and online platforms Self-motivated with the ability to work independently What We Offer Flexible scheduling options Remote work opportunities Training and onboarding support Access to professional development resources Performance-based earning potential Supportive team environment

Family Services Specialist I/II This position is located in Tulsa, Oklahoma. Annual Salary: - Level I H14A: $37,440.00 + Full State Employee Benefits - Level II H14B: $40,248.00 + Full State Employee Benefits Travel is occasional. Must possess a valid driver's license and maintain required car insurance. In-person training will be provided. Minimum Qualifications: Level I: - Education and Experience requirements consist of two years of clerical office work in a business, public sector, or social work environment; - OR an equivalent combination of education and experience, substituting thirty semester hours of college for each year of the required experience. Level II: - Education and Experience requirements consist of a bachelor’s degree; - OR an associate’s degree plus two years of clerical office work in a business, public sector, or social work environment - OR an equivalent combination of education and experience, substituting one additional year of experience in professional business, public sector, or social work environment for each year of the bachelor’s degree. - OR two (2) years of experience as a Family Services Specialist. Preference Statement Preference may be given to applicants with previous call center experience. _____ Must attend all mandatory training including a two-week training academy held in Norman, OK. (Travel and lodging paid) This position is designed for telework/work from home however, the employee will be training in an office setting (in person) for the first 120 days and evaluated on performance before working from home full time. All telework positions are subject to Agency Director approval. Job Responsibilities - This position is for a customer service eligibility specialist who will provide world-class service to clients of Adult and Family Services. The ideal candidate would demonstrate customer service, flexibility, and organizational skills while working in a fast-paced environment. - Responsibilities include interviewing, processing electronic applications and renewals for all AFS programs (SNAP, CHILD CARE, and MEDICAL), while interpreting and applying policy, and procedures, providing clear documentation of casework, and independently performing complex tasks. - The employee will provide first contact resolution for clients who prefer to conduct business through our virtual eligibility center or online platforms. All customer contact is handled primarily via phone incoming and outgoing calls. - Various set work schedules available. __________ If you have questions, please contact DHS.Careers@okdhs.org OKDHS is a Fair Chance Employer. This is a position in the Oklahoma Civil Service Announcement Number: 26-KM049 83004470/JR56536, 83003441/JR56535